Remove device from "My Devices" list in iCloud.com "Settings"

me too, returned 2 minis for the kids and got the airs instead, they are all showing in icloud devices but not find my iphone app.

bugs me too.

Wow, no one appears to be reading this thread. A solution was found and people continue saying the same thing. I am unsubscribing from this thread. It's annyi to keeping receving this notifications.

Solution?

I have not seen anything that fixes the problem for people who are NO LONGER in possession of the device.

NO the device does not show under Find my iPhone - ONLY under iCloud > Settings.

AND NO, removing the device from the list of Trusted Devices on the Manage Apple ID page does not work (most people do not even see it listed there either)

IF still in possession of the device, use the same Apple ID used prior and sign in on the device again and then:

Settings > General > Reset > Erase All Content and Settings to wipe it. 😟

For info: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

I was able to resolve this issue.

To clarify, I DID NOT have the old device. I had an issue with my old iPhone 5s and swapped it at an Apple store. Prior to swapping, I did a full erase/reset on my old device. A few days after the swap, I noticed in my iCloud account that the old device was showing in the "My Devices" view of iCloud in addition to the new device. It was not showing in my Find My iPhone view.

After reading this forum I didn't have much hope but I called Apple Support and explained the issue. The first Adviser said that since the old device wasn't showing in my Find My iPhone view I was all set. When I questioned further about the My Devices view she connected me with a Sr. Adviser. The Sr. Adviser was able to log into the "back end" of my iCloud account after I provided him my challenge question answers. He verified which one was the old device and removed it. While on the phone I logged out and back into iCloud and the old device was gone.

Hope this helps and while it's not step-by-step instructions, if you call and ask to speak with a Sr. Adviser it is possible to resolve.

Thank you so much!

Just got off the phone, I can confirm calling and speaking with a Sr. Adviser is the solution at the moment. He successfully removed the device from my ICloud > Settings list of devices.

I sent him a link to this thread and explained the situation in detail. He will forwarding this to their engineering team.

Glad it worked for someone else as well. Requesting a Sr. Adviser is a solution for this frustrating problem (for people who no longer have access to the device).

After been trying with many different methods. It didn't work. But after 2 months the device has gone. I think it takes time for the program to remove the device.

Maybe after some else activated their iCloud, my old iPad is gone but I'm not sure how

I still have the old phone and I am not sure what took care of the issue and removed the old device from "my devices" .....This is what I did..

On my old phone and after I had reset it, I started from scratch with a different apple id I have....I logged in to icloud and after a minute or so... I logged off from Icloud..... Then just for the **** of it... I logged back on to icloud (on the same old phone) with my good apple id (the one that had the issue with ) and after a minute I logged back off also. ...Now the phone is gone from "my devices"....so I am not sure what removed it but it is gone now..

Good luck.

For those who do not have the previous iOS device but need its backups cleared from iCloud, this solution may work, using the new iOS device. On the new iOS device (not in Safari on the Mac) go to:

Settings > iCloud > Storage > Manage Storage.

Then you may select the old device, and delete. It still shows in the iCloud under “My Devices”, but I believe this will help to free up some space in iCloud, by deleting the old backups. Perhaps with time it will be removed, or we may be given an option to remove it, from "My Devices" under iCloud.

Same problem as everyone else. Nothing has worked to remove my old iPhone 4s. I have not called a Sr Adviser... I wish Apple would get their act together...

great words , but if i want to make the Conversely

i want to remove the icloud from the device but still connected in my icloud account in icloud.com

quickly answer please

It just happened to me today. Shocking a bit.

It's nothing more than a glitch in iCloud.com system. Might be related to the poor connection ? Just speculating.

Here is how I resolved it.

If you still have the device:

Sign the device in again to the iCloud (you should notice the device name changed in iCloud.com + LogOut/LogIn required) Then, turn off all the iCloud services on the old device again with "Find my iPad" at the end. Sign out completely. Return to iCloud.com + LogOut/LogIn = you shouldn't see the device anymore.

If you do however - repeat this step.

If you haven't your device anymore:

Then the best thing is to wait 2 - 3 months for iCloud.com to refresh services. Always make sure you are correctly logged off / signed off before you sell the device. Nowadays technology is much more private than it was few years ago… People still tent to forget about it.

If you have a number next to your new device's name after you successfully removed your old one:

You will have to sign new device in again - it will bring back the correct name. Before you do that - be aware what you have synchronised with iCloud already to make sure you won't loose anything.

Do I have to remind you of backing up your devices before doing anything related to the possible files missing?

Have a great day!

iCloud.com now seems to have an option to delete devices by clicking the gray circle with the X next that appears after hovering on a device in the "Find My iPhone" app device list.

The phone I need to remove doesn't show on "Find My Phone"... but it does show under devices and from there you can't remove it. As far as I know you've always been able to remove a phone from "Find My Phone", you just can't remove it from the Settings/Device screen.

In this example I'm trying to remove the phone labeled "iPhone" which is a iPhone 4s...