Remove device from "My Devices" list in iCloud.com "Settings"

Thank you -this seems to have worked!

I have the same issue, but will wait the 60 days as so many have stated. I did make sure that my device was removed from both the support profile site and from trusted devices.

This is what I did to resolve the iCloud ghost device. I received my new iPhone 6 this Friday November 28th 2014.

1. I set it up as a new iPhone updated (changed) and confirmed my iCloud Keychain security code.

2. I went to https://supportprofile.apple.com/ and verified the ghost device was not listed.

3. I went to https://appleid.apple.com/account/manage/security and confirmed the device was not listed as a Trusted device.

Of course, if you didn't trust any device none will be listed.

4. Since I also have my photos backup with Google+ and OneDrive I deleted the previous phone iCloud backup. You can also download them all to your phone and back them up in the new iPhone identity.

I believe that was all the steps I performed. I am not sure which one fixed the problem, but when I looked this morning the ghost device was gone.

In other words remove any reference of the old device from any and all possible places that it could have created a references. If I remember any other step I will come back and update this post.

heskethbang wrote:

Hi folks.

Just thought I'd share another solution to this. I sold an iPhone5 to someone and despite the phone no longer being in the Devices list on iCloud, they were still unable to register as according to apple the phone was still registered to me.

The issue turned out to be that the iPhone 5 was still registered on my support profile.

If you go to https://supportprofile.apple.com/ and remove the device from your apple id, as well as your Devices list, your buyer will then be able to register their iOS device.

Mine is still showing on my support profile but it just doesn't process when I click the Remove Product button and displays the spinning circle perpetually as screenshot indicates below:

However, when I've checked the serial number here: https://www.icloud.com/activationlock/, it said it would be fine for a new owner to register it with iCloud.

Just like the other posters, I thought I'd cleared my old phone off the system only to find it again in iCloud settings

I managed to remove the phantom device by going to Preferences—Internet Accounts—Manage (Storage)—Backups on my MBP and removing the back up for my old iPhone 5.

When I checked back later to iCloud settings it had disappeared! Everything looking as it should be now.

Thanks for that info.

I don't use iCloud to backup my devices. Available storage still shows 5GB out of 5GB for me.

Phantom device is still there on iCloud.com under Settings > Devices though I did delete my iCloud account from my iPhone and then used Settings > General > Reset > Erase All Content and Settings to wipe it. 😟

For info: What to do before selling or giving away your iPhone, iPad, or iPod touch - Apple Support

Well, interesting: I just did the same thing with a second device set up with a different iCloud ID and following the instructions worked!

The device is no longer listed under Settings > Devices when signed into iCloud.com for that ID.

Worked for me too!

Details?

Did you have a phantom device listed also? And this is the one that is now gone because you followed the instructions - so this means you were still in possession of it?

Yes, was sold and somewhere else but did the procedure below and it was released immediately.

heskethbang wrote:

Hi folks.

Just thought I'd share another solution to this. I sold an iPhone5 to someone and despite the phone no longer being in the Devices list on iCloud, they were still unable to register as according to apple the phone was still registered to me.

The issue turned out to be that the iPhone 5 was still registered on my support profile.

If you go to https://supportprofile.apple.com/ and remove the device from your apple id, as well as your Devices list, your buyer will then be able to register their iOS device.

I have the same problem, is the only solution to wait it out?

Same problem.

Sold my 5S (after Disabling "Find my iPhone", logging out from iCould and erasing it completely).

Removed it from my Support Profile.

Still have both 6 and 5S on iCloud Settings page.

The 5S does not show up in Find my iPhone, which makes sense.

Also having this problem with my Ipad 2 which I've just sold on ebay and am prepping for postage. I've definitely signed out of icloud on it, because the Ipad is sat right in front of me, logged into my second apple id (which is totally unaffiliated with the main one), but it's still showing up in my icloud settings on my main apple id. Grr!

Go to icloud.com Click on Find my iPhone. Open the dropdown list of All Devices. Mouse over the phantom device. Click the x on the right side. It will verify that you want to remove the device and warn you that it will reappear in your list of it connects to the internet and find my iPhone is turned on.

Most people do not have the phantom device in the Find my iPhone devices list. As myself, they are in the situation where the phantom device is only showing up in the iCloud >> Settings, Devices List.