Remove device from "My Devices" list in iCloud.com "Settings"

Hi,


I have upgraded my iphone and followed everything to disassociate from my account.

I have turned off find my iphone, then erased the phone.


As a result, I can't see the old phone on find my iphone. Great.

BUT... if I go to iCloud.com, in "Settings", I can still see the old phone listed here, and can't do anything to remove it.


Any ideas?


Many thanks!

Posted on Sep 23, 2014 9:39 AM

Reply
195 replies

Nov 24, 2014 9:46 AM in response to danielfromhaskell

We are having the same problem. Surely Apple will get a fix for this at some point.

We followed the proper procedure for turning off Find My Phone on both our iPhones, erased all and full reset.

We no longer have those 2 iPhones.

Was discussing another issue with Apple Support. They had me go and register the 2 new iPhones and remove the 2 old devices supportprofile.apple.com.

They said that should remove it from the iCloud device list within a few hours. It has been over a week, and they are still listed.

Wish the instructions had included that you should logout of iCloud on the device as well as turning off Find My Phone.

Nov 25, 2014 2:21 PM in response to conwaycd

Hi folks.


Just thought I'd share another solution to this. I sold an iPhone5 to someone and despite the phone no longer being in the Devices list on iCloud, they were still unable to register as according to apple the phone was still registered to me.


The issue turned out to be that the iPhone 5 was still registered on my support profile.

If you go to https://supportprofile.apple.com/ and remove the device from your apple id, as well as your Devices list, your buyer will then be able to register their iOS device.

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Remove device from "My Devices" list in iCloud.com "Settings"

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