Remove device from "My Devices" list in iCloud.com "Settings"

Hi,


I have upgraded my iphone and followed everything to disassociate from my account.

I have turned off find my iphone, then erased the phone.


As a result, I can't see the old phone on find my iphone. Great.

BUT... if I go to iCloud.com, in "Settings", I can still see the old phone listed here, and can't do anything to remove it.


Any ideas?


Many thanks!

Posted on Sep 23, 2014 9:39 AM

Reply
195 replies

Nov 18, 2014 4:58 PM in response to tording99z28

PLEASE PEOPLE! This is why Apple users get a bad name for being dumb and mindless. THIS IS NOT ABOUT ITUNES AT ALL! I had my iPhone replaced at Apple store and the kid said not to worry because they would wipe out phone. THEY OBVIOUSLY didn't sign out of iCloud correctly (they couldn't actually without my password.) I should have never listened to the "GENIUS" and just signed out myself. Now I have a device that is impossible to remove from the iCloud "Settings" my Devices list. THAT IS WHAT WE ARE TALKING ABOUT HERE PEOPLE!

Nov 18, 2014 5:03 PM in response to BrianPex

It is not too crazy to think that both databases of devices could be linked together even though they are separate systems (iTunes vs iCloud) so it was worth a shot. The real problem here is that you should not have to sign out of iCloud. When you do a restore to factory defaults on the phone that should sign a user out of all accounts and wipe all data on the phone. That is not the case and apple does not have a system in place to go into an iCloud account and remove devices which are no longer in use with an iCloud account. Hopefully they will come up with a fix for this in the future.

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Remove device from "My Devices" list in iCloud.com "Settings"

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