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Remove device from "My Devices" list in iCloud.com "Settings"

Hi,


I have upgraded my iphone and followed everything to disassociate from my account.

I have turned off find my iphone, then erased the phone.


As a result, I can't see the old phone on find my iphone. Great.

BUT... if I go to iCloud.com, in "Settings", I can still see the old phone listed here, and can't do anything to remove it.


Any ideas?


Many thanks!

Posted on Sep 23, 2014 9:39 AM

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Question marked as Best reply

Posted on Sep 23, 2014 9:43 AM

If you still have the old phone, try singing out of iCloud on it (delete the account if it's running iOS 7 or earlier). The list shows devices signed into your account.

195 replies

Oct 1, 2014 11:02 PM in response to benoit.grelard

Just adding that I have the exact same issue. It probably is not a high priority for Apple as there seems to be no negative consequences of it still showing up - new owner can use it, and of course not access my iCloud in return.


Would be nice to get an option to delete it though, especially since it should be gone by deleting it from Find my iPhone.

Oct 4, 2014 12:03 AM in response to discoburg

So I have done some testing.


All devices running ios8.


> Iphone 5c, 5s, 5 and iphone 6 and 6 plus.


- setup and signed into devices, shows up on icloud.com settings page my devices.

- disable find my phone (still shows up on my devices)

- sign out of icloud on handset.

- Removes listing from icloud.com settings my devices page. OK SUPER


For phones no longer in my possession. could not find a way to remove.


Even visited

https://supportprofile.apple.com/

and removed all my old previous old or destroyed devices and still not removed from icloud.com setting my devices listing.


a simple x button to delete these devices on icloud.com would be cool, instead of this mucking around.


IF ANYONE FINDS A WAY TO REMOVE DEVICES NOT IN POSSESSION ANYMORE PLEASE SHARE 🙂

Oct 4, 2014 3:10 PM in response to SumYunGai

Hi, Have the same issue and followed known practises, signed out of "find my iPhone' erased all content and settings, removed from list of trusted devises prior to selling my phone. Thought all was fine, not so when the old phone shows up on the devises page in iCloud.

Even reset my Apple login password and the phone is still there.


The solution (for those lucky people that still have access to they devises) is that before erasing the unit you HAVE to not only turn off "Find my iPhone" but ALSO sign out of iCloud prior to erasing the devise.


I hope Apple will find a solution for this other then to set up a new login.

Remove device from "My Devices" list in iCloud.com "Settings"

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