iPhone 6 screen easily scratched?

From what I hear is that, it's not keys, coins, or anything of that nature that causes scratches on phone screens but the small sandy grit inside your pocket....go figure

Hey guys, I wrote an email to Tim Cook, we'll see where that goes! I suggest you all take the same path, maybe if we all do so, they may notice this problem!

"Hi Tim!

Let me start by congratulating you on an amazing new iPhone! I picked mine up on the 19th, and I think it's really great. The health app is very useful too!

I may have noticed a problem though, I have found that the iPhone 6 screen scratches very easily. Now, I take very good care of all my Apple devices (Mac, iPad, iPhone), but I have noticed that after just under a month's use of the iPhone 6, there are already lots of hairline scratches on the screen of my iPhone. I did some quick research online, and I have found that I am not the only one that noticed the problem, there is a 10 page discussion on the Apple support communities page (https://discussions.apple.com/thread/6555765?searchText=iphone%206%20scratches%2 0easily?). As I mentioned before, I take very good care of my iPhone, and did not expect this problem.

Thanks"

HI guys

I have been to apple store in the UK and showed then the scratches on my phone they replaced the phone straight away. I had one day left to take my phone back to O2 but instead I took the option to go to apple this way of there is a fault with the martial used for the screen they can get a report which is overlooked by Apple.

I was told that they had not recieved many complaints regarding scratched screens.

I have since purchased the case and screen which I must say I hated doing as I don't like screen protectors.

But now I've covered the phone and put it in a case I must say I do feel that the phone will last the duration of the contract.

So if anyone will had any concerns I suggest you go to the Genius Bar at Apple at Apple and get them to look at the phone the phone at least this way they can keep a record of any problems that this new product may have.

i hope everyone else in this forum gets treated as well as I did it go from Apple

ME too!!

but mine has chips out of the edges of the glass and a crack in it and under a week old

my old phone was a 3GS and still not got scratches on it. This cost $1250.

I Want my money back

Hi all, I received my phone on 19th of September and I have also those hairline scratches on the screen of my iPhone.

I'm very unhappy about that, because I came from Samsung to Apple and my Samsung phones have never shown something like this after a using of month / years!

I'm waiting for response form Apple Support, but I know, that they will tell me that this is a user problem...

Lucky you! There appears to be little consistency with the response of the genius bar.

I took mine into the Bristol store and was met with a "Cosmetic damage is not covered under the warranty" brick wall.

I do however wish others luck in getting there phones replaced.

Having got my money back from giffgaff (no questions asked, thx giffgaff), I'm not sure I'll be rushing to get another!

Very disappointed here.

iPhone 6 4.7 which I treat very well and now has multiple hair line scratches on the edges and the middle of the screen, my iPhone 5 which I recently sold was two years old treated the same way and had not a single scratch on the screen. Not to mention my original iPhone and iPhone 3GS, all of which I treat carefully and none of which had scratches after years of use.

The 6 seem to be much more susceptible to scratches, and given the supposedly ion toughened screen I'd like to know the story here? Is this a fault? Or do I need to get the screen replaced and apply a screen protector - which I absolutely hate the idea of.

At first I thought maybe a few people were just complaining here and had been harsh with their phones but maybe there is a consistency issues with the glass. I use my phone daily in a pretty harsh environment and it has not the slightest hint of a scratch. But there has to be something to this seeing you all are having this issue. Good luck to you all. I am very obsessed with keeping things like new. A tip to help with screens is to put a small drop of car wax on screen. Then use a glass microfiber cloth to wipe clean. There is a difference between microfiber and glass microfiber as the glass microfiber has no lint yet is very soft.

Get the Zagg Glass protector. I haven't had a screen protector on any of my iPhone's since I got my very first one and pretty much hated the cover. But this Zagg Glass is really terrific. It looks good and it actually feels better to my touch than the actual iPhone screen. Plus it seems to be less susceptible to finger prints. I'd rather scratch a screen protector than my iPhone and that's why I decided to add it.

3 days too for me and a number of scratches even though I've been careful. 3 years on a 4s with limited scratches in that timeframe. Very disappointed with the screen on the 6 and not what I was expecting from Apple.

I have a hard time believing that you cant do anything. You do have 14 day return warranty dont you?

Worst case you can ask for your money and buy a new on 🙂

I'm picking up my iPhone 6 tonight finally so i hope i dont have a scratch myself out of the box (cross finger).

Great thinking, this is what Steve would have done! If everyone here do the same i'm sure we get more result then just simply writting here. I'm getting my phone tonight so if i encounter this problem i will for sure do as you suggest (email the big boss if i find his email that is).

Have mine for a few days, so far no scratches. I take care of it, but I do not handle it with kid gloves.

I also have this problem.

I have watched several scratch tests online (i.e. http://youtu.be/iKIpZjYHAsw) firmly believe that there is something wrong with my iPhone.

If they can do that and have no scratches then mine should be perfect with the way I treat it.

I think I have an idea of what might be causing the scratches. This takes a couple assumptions into account:

1. The glass is not scratching
2. The oleophobic coating on the screen IS scratching

If your glass is scratched, then this may not be your issue (quarts, glass, sand, diamonds, iron, etc. can all scratch glass and the coating). It'll also take another fact into account:

How visible a scratch is depends on the thickness of the scratch itself

In other words, if the scratch isn't deep enough in the screen, it won't be visible to the naked eye. If the scratch is deep enough, then it will be (again, to the naked eye, that's an important point). So what is going on? What makes one phone more susceptible to scratches over another phone? Well the answer to this question is that nothing actually does 😝 If you take a material that is harder than the oleophobic coating (but softer than the glass), it will scratch regardless of whether or not you can see it with your naked eye (EG, it will be visible under a strong enough microscope under the right lighting). Neither phone is more susceptible to scratches.

The better question is what makes one phone more susceptible to visible scratches over another. The answer to this is the thickness in the layer of the softer, oleophobic coating. Remember, in order to be visible, the scratch itself must be deep enough. If the coating is thick enough to allow for this depth, it will show a scratch. If the coating is not, it will never show a visible scratch to the naked eye (no matter how hard you try, there isn't enough coating to scratch). The coating put on iPhones isn't going to be perfect each and every time, they will vary by some degree. So if the coating is thin enough, even when it's scratched, it won't be a visible one (to the naked eye).

I know Apple has some number that they use to determine how much is too much (quality control, manufacturing thing). If something is outside of that spec, too thick, scratches to the oleophobic coating, done during or after manufacturing, will become visible (this is why some phones came with scratches out of the box). If something is outside that spec, too thin, the coating will wear off too quickly (no way to prove this is a case). I have a feeling it's a manufacturing defect that placed too much coating onto the screen for (a) certain batch(es).

Note, I'm not Apple Support and I don't represent Apple in any way. I personally don't think it's the curved display that is causing the scratches (if it was, everyone with an iPhone 6 would have these), I think it's just a simple manufacturing defect on the screen itself resulting in an oleophobic coating that is too thick (and probably outside of what Apple allows).

I'm pretty sure that there might be some tool that Apple uses to test the thickness of the coating. I'd assume that the tool itself will scratch the coating (but not the glass) to see if the scratch produced is visible. If so, defective (they should replace your device for this, it was manufactured out of their own standards), if not, not defective (which means you scratched the glass somehow, you're out of luck).