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iPhone 6 screen easily scratched?

Have been taking EXTREMELY good care of my 6+, but the corners already have visible scratches. Anyone else experiencing this?

iPhone 6 Plus, iOS 8

Posted on Sep 23, 2014 11:18 AM

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1,441 replies

Oct 9, 2014 1:58 PM in response to jake.underwood26

Also, one final note. If you want to mask/cover up the scratches you have, you'd have to find a screen protector that isn't solid. So no plastic (cheap fee ones you get with cases) or glass as that won't mask the scratch that well*. What you'd need is something that is textured on it as that's actually what is masking the scratch (it defuses the light going through it). In other words, the original Invisible Shield (the "gummy"-like one) would be a better candidate for you over the glass one. The downside is that the protector itself will have a slight hue to it and you'll loose the "smoothness" to your screen.


Note I use Invisible Shield here, though any sort of "military-grade" screen protector should do the job (so long as it's not glass). Matted screen protectors may also work. Same with the mirror ones (though I don't recommend those for outdoor use).


*Explanation to why (I know someone will question this). The reason why a scratch is visible is because it reflects light in a directed manner (this is also why scratches that aren't deep enough aren't visible in my previous post; there isn't enough surface area to reflect the light in a visible manner). If you put something over it, the reflection is still visible which means the scratch will still be visible. If you put something over it that defuses the light, it won't be as directed anymore and look more random. This more random behavior will cover up the scratch and make it less visible.

Oct 9, 2014 2:17 PM in response to tinyman392

I think you may be onto something here.. I had my 5 and that had a few small scratches but so far this 6 is very nice. NOT even a micro scratch. It has to be that coating. I am amazed at how bad the complaints are. I originally found this post because I was looking for, on Google, if anyone else was impressed with the iPhone 6 screen durability. WOW!

Oct 9, 2014 2:21 PM in response to BrianPex

The explanation would explain everything... There's a way to test it, but you'd have to follow Apple's procedure/protocol to do it. And I agree, the iPhone 6' display is absolutely gorgeous. The curve on the body transitions seamlessly onto the body of the phone, very well though out design queue there. And as always, the glass is tough because glass is tough.

Oct 9, 2014 3:05 PM in response to tinyman392

What you've written could certainly be what's happening to some phones and not others. Only an expert in coatings would really be able to evaluate your theory.


An update for me:


After saying how happy I was with the Zagg Glass, I have to say the petals fell off the bloom in my case. I had both iPhone 6 installed with Zagg Glass. One is Space Grey (mine) one is Silver (my partners). The white faced phone looks perfect with Zagg Glass. It adheres completely and is almost impossible to tell it's there. But on my phone, the Zagg Glass refused to completely seal. The guy who put it on, tried three different Zagg Glass and within a day they all unsealed around the edges. I could have lived with it, but dust could actually get under the edges and that was just too much for my anal-retentive self, so I returned it and am going to keep my screen naked.


Still after more than two weeks now, there's not a single scratch on my screen, so I think I'll be just fine.


Ps: I tend to like having a selection of cases and while I had a Cellairis on my phone from day one, it's kind of bulky so today I put Apple's Leather case on my phone. It's really really nice. It's form fitting, the leather feels so nice in my hand and it's thin enough to not mask how incredibly thin the phone is, while providing good protection. At $45, it's not cheap, but it is really nice.

Oct 9, 2014 6:28 PM in response to jake.underwood26

I had a Genius appointment this Week.


Showed him, he said its "cosmetic" and that I must have scratched it.

He said "mine doesn't have any".

I can pay to replace the phone for $120. Of course, no guarantee it will not scratch again.

I explained this post and the many people experiencing this issue.

I explained I've never needed a screen protector on any of my 3g, 4 and 5 iPhones: and I don't carry diamonds or sand in my handbag. My phone is in a plastic zipped, satin lined pocket of its own.

I ask why its getting scratches: he said "well it is glass".

On previous iPhone 5 the genius scratched it with a key to prove the glass was difficult to scratch: this phone screen pales in comparison.


It does seem that the official response is to blame the customer, and not acknowledge a possible faulty batch or production flaw.


I'm pretty disappointed and I've now had to buy a screen protector to reduce risk of further damage. Looks awful though.

Oct 9, 2014 6:38 PM in response to LiseyApple

I did a chat support today... There is a way for them to test the glass. And I quote from Rich:


I would guess that they discover the glass is not up to their specs for resistance. But that would only be a guess.


Tell them to test the glass.


Also, if the oleophobic layer is too thick, things that shouldn't leave visible scratches will be able to. I'm not sure exactly what coating they use on their 6, but a common one, Teflon along with a whole slew of other derivatives all have a hardness of (a minimum of) 6 on the moh scale (http://www.google.com/patents/EP0855619B1?cl=en). Nowhere near the 9 that Gorilla Glass has (though some Gorilla Glass has been rated at 7). Remember, the coating itself must be softer than the glass, or the glass would scratch during application.


So as to the reason why his may not have visible scratches but yours does, the oleophobic layer may be out of Apple's allowance (too much in this case).

iPhone 6 screen easily scratched?

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