iPhone 6 screen easily scratched?

I've been careful with mine - not OCD careful, but careful - and it's scratched all over. Only bothers me when the screen isn't lit, but it looks awful.

I felt like an idiot with my 5, went with a crappy screen protector for a year and after i took it off i liked the feel so much better, and the screen was 100% perfect at the time the rest of the hardware failed me. So this time i didn't go with any kind of protection and this is my reward.

I suppose in the future i should wait for the community to test everything, because the engineering team certainly isnt doing it.

THey told me at the store that it could happen, I should use a screen protector. Well, thank you apple for this cheap piece of s..., that was very expensive! I'm gonna go back to my 5s and sell this one if I can. But I still feel ripped off.

After 5 years of using Iphone's my 6+ is my the biggest disappointment. In Apple they say me: If you broke screen your self - it's your problem, we can't help you.... The fact that the glass is very fragile they didn't say me.

Same result for me as the hundreds of posts above. I'm almost embarrassed to tell any of my friends who use a competitor's product.

I chatted with Apple Support today about the 1.5 " scratch that showed up on my phone screen today. A phone that has never been dropped. never been face down on a surface, and carried around in my empty pockets. Their response was to pay $109 to replace the screen, put it in a case, or buy a screen protector. wow.

tonycollins wrote:

I chatted with Apple Support today about the 1.5 " scratch that showed up on my phone screen today. A phone that has never been dropped. never been face down on a surface, and carried around in my empty pockets. Their response was to pay $109 to replace the screen, put it in a case, or buy a screen protector. wow.

That’s because your story is simply not believable. Glass, especially this kind of glass cannot just scratch itself. You are telling us that the scratch magically appeared out of nowhere after having been absolutely nowhere. And you want us to believe that? Really? Well, we don’t believe it and neither does Apple it would appear.

Why do you think device manufacturers now include internal moisture detectors? It’s because users where coming into the store swearing on a stack of bibles that they didn’t drop their device in a water puddle and that the device got wet all by itself. Just like reinforced glass decides to scratch itself for no reason.

look, I understand that it can't scratch itself. but something DID scratch it. and I don't carry metal around in my pocket. And supposedly, this is an upgrade to the 5S? I've had every single iPhone made since 2007. I rarely put them in cases, because I don't like the way it makes the phone feel, and it affects the way it works (screen resolution, sound, etc). None of my previous 7 iPhones ever got a scratch on them. even after having been dropped. I didn't think much about it, unless I read this thread, and there are 56 pages of users complaining about similar issues. Some stated that they got their screen fixed. Whether or not my story is believable or not, doesn't change the fact that it was scratched through very normal and careful use. It also doesn't seem very "reenforced" if it got scratched that easily.

Same problem and very disappointed. I have had an iPhone from the very beginning and never experienced this problem until I got my 6 plus. The phone has only been in my coat pocket as I was paranoid about all the reports of the 6 bending. My new phone has hairline cracks on all the corners and a deep scratch about 1" long right in the middle of the screen. Perhaps it scratched on the zipper of my coat pocket but ****, this was never a problem with previous versions of the phone. If Apple knew the "new" glass was this susceptible to scratches it would have been nice if they said something. I liken this to the antenna problem where they denied, denied denied and then finally issued bumpers to everyone. Doubtful they are going to do anything to fix the scratches though.

tonycollins wrote:

look, I understand that it can't scratch itself.

All the major phone manufacturers use the SAME glass manufactured by Corning (Gorilla Glass). The glass Apple uses is NOT proprietary, it is NOT specially made for Apple, it is NOT made to Apple’s specifications. It’s made by Corning and it is available for anyone to use in their products. Corning has recently announced Gorilla Glass 4 to be in development that should be even tougher. Apple has experimented with sapphire based glass. So far only the TouchID button uses it. The glass used in the iPhone 6 is no different than the glass used in the iPhone 5 and iPhone 4 before it. The Samsung Galaxy S5 uses the same glass. The HTC smartphones use the same glass. LG phones use the same glass.

All the major phone manufacturers use the SAME glass manufactured by Corning (Gorilla Glass). The glass Apple uses is NOT proprietary, it is NOT specially made for Apple, it is NOT made to Apple’s specifications. It’s made by Corning and it is available for anyone to use in their products. Corning has recently announced Gorilla Glass 4 to be in development that should be even tougher. Apple has experimented with sapphire based glass. So far only the TouchID button uses it. The glass used in the iPhone 6 is no different than the glass used in the iPhone 5 and iPhone 4 before it. The Samsung Galaxy S5 uses the same glass. The HTC smartphones use the same glass. LG phones use the same glass.

Therefore are we just expected to assume what you have stated as fact is the only possible outcome? And that any evidence to the contrary should ignored? Seems a very "faith" based approached take. Surely we should be looking at the evidence, getting market data, testing the issue in question if there is sufficient market data to justify it and ultimately coming out with a scientifically tested conclusion. Remember antenna-gate? I'm pretty sure there were plenty of nay sayers when that was first discovered, but the field based evidence suggested otherwise, apple provided a work-around and changed the design in the second iteration of the iphone4.

5mifter wrote:

All the major phone manufacturers use the SAME glass manufactured by Corning (Gorilla Glass). The glass Apple uses is NOT proprietary, it is NOT specially made for Apple, it is NOT made to Apple’s specifications. It’s made by Corning and it is available for anyone to use in their products. Corning has recently announced Gorilla Glass 4 to be in development that should be even tougher. Apple has experimented with sapphire based glass. So far only the TouchID button uses it. The glass used in the iPhone 6 is no different than the glass used in the iPhone 5 and iPhone 4 before it. The Samsung Galaxy S5 uses the same glass. The HTC smartphones use the same glass. LG phones use the same glass.

Therefore are we just expected to assume what you have stated as fact is the only possible outcome? And that any evidence to the contrary should ignored? Seems a very "faith" based approached take. Surely we should be looking at the evidence, getting market data, testing the issue in question if there is sufficient market data to justify it and ultimately coming out with a scientifically tested conclusion. Remember antenna-gate? I'm pretty sure there were plenty of nay sayers when that was first discovered, but the field based evidence suggested otherwise, apple provided a work-around and changed the design in the second iteration of the iphone4.

Yes, there was antenna-gate. It was so overblown it was ridiculous. I had that phone. I never had a dropped call and I held it "that way." The fact is Apple reacted to negativity in the press and offered cases to people. I still maintain there was nothing really wrong with the design of that phone.

I have a 6+ for 2 and a half month, it have scratches now, the most important part is I am using a leather case from the beginning, does that mean the expensive case is useless?

My 4 dropped calls like a yo-yo without the bumper, the 4s cured that issue, of course a lot depends on signal strength and network but Apple DID drop the bomb on that unit and most users of that handset I knew could watch the signal vanish or drop buy holding as you would any phone. We were even told we were holding it wrong. Apple, they like any other company make lemons now and then. I think the constant strive for thin phones is one of the mistakes in this generation of handset personally, the camera is already showing wear on many units as it would because it sticks out. As to the glass Apple may well use Corning glass but it still scratches, its not impervious, as I stated earlier my Sony HX853 is coved in Corning Gorilla glass 2 and it has micro scratches, probably from manufacture where its handled, also bad batches of glass can come from any company, we just do not know, but more scratches appear to be occurring with this latest phone than any previous and there must be some reason for that. There are now discounting possible trolling/and or damage caused by bad handling, there are still far to many complaints compared with previous units I think with this handset. Just my view.

Please, do enlighten us as to what his motive might be for "lying" on a forum. It's not like he's going to gain anything from it. Also had you taken the time to read the entire thread you would have seen there is a school of thought that it may be the application of the oleophobic coating that is the culprit here. It would certainly explain the sporadic nature of the issue.

"Their response was to pay $109 to replace the screen, put it in a case, or buy a screen protector. wow." - can you tell me more about this option? workshops voiced $ 500 for the replacement of the display.