iPhone 6 screen easily scratched?

The 6 is not that much faster than the 5s for my needs, the 5s geek bench score is 2523 and the 6 is 2855, that's hardly outstanding where as the iPad Air 2 is score 4477, that A8X makes all the difference and the extra ram helps. Call me old fashioned but I don't trust Apple pay yet and also I'm in the UK so its not used much if at all. I bought an iPad Air 2 instead which is great as my iPad 4 was getting slow on iOS 8. I also stick to the 's' cycle anyway for iPhones as they generally clear up issues with new generation units and tech from things like new iPads filter down too sometimes. I am disabled and a wheelchair user and I find the smaller size of the 5s easier to deal with while out and about as well tbh. I baby all my phones, they are in a case then in a pouch, my gf's 6 is protected the same way and its scratched. That's sad when you look after something so well and its no new. I'll sit this one out, but Im glad you are enjoying your phone and have no issues.

Seems like there's quite a few of us, and the official line from Apple is to "just suck it up". Is it time that we combined our voices into action, and force the company to acknowledge the scratch issue, instead of just waving us off? Does anyone else think it's asinine if your BMW told you to go get a screen protector for the dash display because it's scratching, but Apple thinks it's perfectly OK to recommend that as a solution for their new and inferior glass?

I vote for action.

The idea of the screen's new design is that it is a smooth, curved display that flows seamlessly to the phone's body (as per Jony Ive's statement of continuous & fluid design). A screen protector practically ruins the advertised tactile user experience and the feel of the design.

There was no need for screen protectors with previous iPhone models. Moreover, there is no protector that fits/protects the entire curved glass of iPhone 6/6+ so it is ridiculous of Apple / Apple Stores to promote them as a solution. The solution is to get glass that is as scratch resistant as on the previous iPhones.

I wish Steve Jobs was alive: he would not allow the kind of cost-saving and subpar quality we are seeing with the new iPhones. He was very specific about how a product feels on its own, and how they last. At least Jony Ive should oversee the outcome of the production of his designs more vigorously, if Tim Cook is only interested in cutting costs. Cook's way leads to the ruin of a premium brand.

I'm very disappointed by this direction at Apple. The products do not live up to their promise — or what can reasonably be expected of it, given Apple's product history — and that should be enough cause for action.

I Called probably 5 times. This is going to sound crazy, but I have found that making small talk with them as though you know them gets me further than discussing the actual problem. . Before anything ask them how they are doing and when they ask how you are, tell them your ok but somewhat frustrated because you have spoke with reps from the store and received very poor customer service and tell them that you are hoping they can help you more tha n the others (this works amazingly well). I really stressed that I paid $750 for the phone and it already was flawed when I did nothing to it. I explained that I had my 5 with me and I was purposely trying to scrath it with anything and everything my 6 could have come in contact with and couldn't even get a scratch despite my efforts, so I questioned how the 6 could have been so easily scratched. You are still within the return policy, so if you have to play that card do it... Apple keeps saying that it is normal wear and tear so remind them that the return policy states that they do not accept damaged phones beyond normal wear and tear. I wouldn't play that card before you have to though. Again be very nice and chatty with them to butter them up and absolutely point out the display phones. Also mention you had intentions of using a protector but hadn't received it yet. Lastly let them know that you had no idea how this could have happened so you turnd tithe internet to look for Advice and found hundreds of others with the exact problem and discussion about this possibly being a manufacturing problem. Try that a time or two and let me know how it works!

MichLow wrote:

I vote for action.

The idea of the screen's new design is that it is a smooth, curved display that flows seamlessly to the phone's body (as per Jony Ive's statement of continuous & fluid design). A screen protector practically ruins the advertised tactile user experience and the feel of the design.

There was no need for screen protectors with previous iPhone models. Moreover, there is no protector that fits/protects the entire curved glass of iPhone 6/6+ so it is ridiculous of Apple / Apple Stores to promote them as a solution. The solution is to get glass that is as scratch resistant as on the previous iPhones.

I wish Steve Jobs was alive: he would not allow the kind of cost-saving and subpar quality we are seeing with the new iPhones. He was very specific about how a product feels on its own, and how they last. At least Jony Ive should oversee the outcome of the production of his designs more vigorously, if Tim Cook is only interested in cutting costs. Cook's way leads to the ruin of a premium brand.

I'm very disappointed by this direction at Apple. The products do not live up to their promise — or what can reasonably be expected of it, given Apple's product history — and that should be enough cause for action.

All previous iPhone's scratched, under the right circumstances. ALL. The vast majority of iPhone 6 owners do NOT have scratched phones. I'd love to hear what "action" you think you can take?! And invoking Steve Jobs name is inappropriate. Do you think under his direction there were never any issues with iPhone? Do you know nothing about Antenna-Gate, which was an issue far broader than a few scratched screens? Or Proximity Sensor-Gate, another issue with iPhone under Steve's watch.

Awesome!

thanks so much. I will definitely call them up this week and let you know!!

Having the same problem with my iPhone 6, hairline scratches after only a couple of weeks. Owned iPhone 2,3,4 and 5 and no problems with them, always look after my phones and other apple products. This is clearly an issue that apple won't address and admit to, hate to think what my iPhone 6's screen is going to look like after a 2 year contract.... My iPhone 5 was 2 years old and not one mark on the screen, same with my iPad. Very disappointed, I've spent over 20k on Apple products over the years....

Also make sure you mention that there is no other damage Anywhere else to the phone. Let them know that you are happy to show them the phone for them to see that there is no other damage to prove that the scratches did not come from any type of negligence on your part.

rbrylawski,

So careful use of the iPhone 6 is the right circumstance for its screen to get scratched? It certainly shouldn't be. And only a few screens? This thread alone says otherwise, so we'll see. The phone is still relatively young on the market.

Invoking Steve Job's name is appropriate, since he was a perfectionist. And when he was in charge, Apple actually admitted some of the issues with their products and took measures to correct them (for example the Antenna-Gate, which never affected me however, my iPhone 4 worked fine).

On the other hand, Apple went to great lengths to try to hide / deny the iPod Nano scratching issue in 2005. This defect resulted in a class action suit, which Apple settled in favor of the affected users issuing partial refund. Again, this issue did not affect all iPod Nano users, but there is a striking similarity in what is going on with the iPhone 6's screen now.

Don't get me wrong: I'm a very loyal Apple customer since the 90s, but that doesn't mean I'm not both disappointed and concerned with the weak screen of iPhone 6. Is Apple too big today to afford admitting when they've messed up? Which is more important, their customers or the stock price? That remains to be seen. As to what action can be taken, there are a few options, as an Apple customer and a consumer. So you can downplay the issue all you want, but it is not going to vanish – and neither are the scratches on my new iPhone's screen.

MichLow wrote:

rbrylawski,

So careful use of the iPhone 6 is the right circumstance for its screen to get scratched? It certainly shouldn't be. And only a few screens? This thread alone says otherwise, so we'll see. The phone is still relatively young on the market.

Invoking Steve Job's name is appropriate, since he was a perfectionist. And when he was in charge, Apple actually admitted some of the issues with their products and took measures to correct them (for example the Antenna-Gate, which never affected me however, my iPhone 4 worked fine).

On the other hand, Apple went to great lengths to try to hide / deny the iPod Nano scratching issue in 2005. This defect resulted in a class action suit, which Apple settled in favor of the affected users issuing partial refund. Again, this issue did not affect all iPod Nano users, but there is a striking similarity in what is going on with the iPhone 6's screen now.

Don't get me wrong: I'm a very loyal Apple customer since the 90s, but that doesn't mean I'm not both disappointed and concerned with the weak screen of iPhone 6. Is Apple too big today to afford admitting when they've messed up? Which is more important, their customers or the stock price? That remains to be seen. As to what action can be taken, there are a few options, as an Apple customer and a consumer. So you can downplay the issue all you want, but it is not going to vanish – and neither are the scratches on my new iPhone's screen.

I'm not going to debate what use is appropriate. My phone, nor the iP6 of anyone I know has any scratches. How some are getting them or not, is clearly a subject to some degree by the individual user and how they treat their phone. I don't doubt for a moment anyone is getting hairline scratches. But I don't think this is epidemic by any stretch of the imagination. There are now more than 60 Million (that's 60,000,000) phones in people hands and if you narrowed down the number of posts from individuals in this thread (you can't count multiple posts from the same people) you'd see that this is a very small percentage of overall owners on this forum and the public at large.

But my point about Steve was appropriate. And you helped make my point. Yes, he was a perfectionist and yet under his "perfect eye" iPhones had issues. Some way more serious than hairline scratches on some phones. And your assertion that Apple admitted fault isn't quite correct. "Just don't hold it that way" was only in response to the fact that even Jay Leno and every news outlet was making fun of the phone. So, they offered a free case (only to the first adopters of that phone), but they never publicly admitted there was any fault. On the Proximity Sensor issue, Apple never admitted anything. They just quietly fixed it. I too never suffered from either issue. But way more people than have posted about hairline scratches on their iPhone 6, certainly did.

And so it goes at Apple. Tim Cook is no less a perfectionist and is only following in the steps of his predecessor.

I have had my 6 plus for three weeks and I can't see scratch anywhere.

So maybe there was a batch where a different glass was used because they ran out of the original material? Or it was a bad batch of glass?

With that high number of devices it is literally impossible that all are perfect. Mine has technical defects. I just couldn't go on the internet for 20 hours, and then, suddenly, everything worked again. And one time it got really hot from just sitting there. And syncing doesn't really work. So I will keep my cool, because I know that if this can't be resolved, Apple will replace my phone with a new one.

Of course, buying an expensive phone would be a better experience if this didn't happen. But if you are a business owner you know that even if you want to do everything perfectly and flawlessly - you can't. There are outside influences that can mess up the most perfect prep.

So I wouldn't take it personally, but matter-of-factly work on the issues to be resolved or the phone to be replaced.

I think I know what happen 🙂 Just ranting

Apple builds phones to the phone company specifications, in my case, I have sprint! Oh yes, what a lucky guy I am [It shows LTE, but it's slower than 2G].. So Sprint offers the phone very cheaply so they asked Apple to build theirs very cheaply, so instead of the glass, they build it with plastic. Same with the bending problems, that's why each carrier has different issues.

My iPhone 6 (2 month old) is getting scratches so easily.

The scratches comes from all sides of the screen.

fine scratches and big scratches in the middle of the screen. I handle it with care in a case!

I never had any scratches on my previous iPhones (3G, 4, 5).

I think Apple reduced the quality of the glass!

This is really annoying!

iPhone 6, iOS 8.1.1

Hi,

I am using a iphone 6 as well.

I am using it now for 2 weeks and handle it with extreme care.

I use a full protective sleeve for it with very soft inside covering. It protects the iphone very well.

Today I looked at the screen and I saw 3 hairline scratches. They are very very thin. But it is very annoying.

What the most annoying thing is is that you need to handle it with some much care that I maybe better leave it on the shelve.

Cheers,

Dennis

Same problem here. My iPhone 6 screen is getting scratches too easily and I always handle it with extreme care