Have been taking EXTREMELY good care of my 6+, but the corners already have visible scratches. Anyone else experiencing this?
iPhone 6 Plus, iOS 8
Gaubry is right, we all need to submit feedback or the issue won't be acknowledged. 😟
Do you part...
jeffreyfromcarnegie wrote:
How about this, my iPhone 6 Plus screen shattered yesterday. I have only had it for 13 days. It was never dropped or damaged in any way. I made an appointment with the Genius (rude) bar for 2:00 today and they told me that by putting it in my front pocket, i caused excessive pressure on the phone and caused it to shatter and they have to charge me $129 TO FIX IT!!!! Ive had a 4, 4S, 5, and a 5s. Not once has there ever been as much as a tiny scratch on any of the phones in the four years that i have had them as i take very good care of my phone. Apple knows they have a serious problem wit this very expensive phone but wont admit it. It was made with substandard materials to make it lighter, thinner, and cheaper than the competition all at the expense of the consumer who they knew would go crazy over a product viewed on the internet and hyped up by their marketing company. Truth is, Its a cheap phone with a high price tag and their "GENIUSES" have been well trained to convince you that its your fault that the damage to their MOST EXPENSIVE PHONE on the market is all your fault. SHAME ON YOU APPLE!!! You had a good thing going and you ruined with greed deception. I CANT WAIT TO GET THE GALAXY!!
Well enjoy that Galaxy when you get it. But don't for a single nano-second believe it's less susceptible to breaking. You might be surprised at the high breakage rate of the Galaxy S4 and S5 if you do a google search.
cchandy84 wrote:
Gaubry is right, we all need to submit feedback or the issue won't be acknowledged. 😟
Do you part...
What you and everyone else needs to do is actually show them your phone. Prove to them that you actually have a phone with a scratched screen. Otherwise this whole thread is nothing but hearsay.
Pointless!
How we can do this if we can't submit images to Apple?! And I don't think they will open an external link...
just write about the problem... Like I've already done. The numbers of the forms submitted with the words "scratches, display" matter in my opnion. The software in the Apple offices searches for keyword, I'm pretty sure they have an automated process based on the keyword!
I didn't say take a picture. I said take your phone in and prove to them you actually have an issue. Show them the goods. Internet trolls abound - even on this site and Apple knows it.
Is that what I need to do? Thanks for the info...
I've already been to the Apple store and luckily was able to get my scratched phone replaced. However, the point is, if people don't provide feedback to Apple and don't post about their issues with the glass, then the root cause of the problem will never be addressed.
Everyone needs to post about it on this thread if they experience the issue, and also submit feedback to Apple so they know how widespread the issue is.
And what exactly would be the motive for trolling this forum lying about a scratched phone screen lol? Do you even know the meaning of troll as I can't see how someone fabricating a story about a scratch is going to upset anybody... Quite the opposite in fact given it's nice to know we aren't on our own.
EddieSmith1010101 wrote:
And what exactly would be the motive for trolling this forum lying about a scratched phone screen lol? Do you even know the meaning of troll as I can't see how someone fabricating a story about a scratch is going to upset anybody... Quite the opposite in fact given it's nice to know we aren't on our own.
Simply to make Apple look bad by people who don't even own Apple products. Simply to fabricate or embellish problems that are not as large as they are trying to make it out to be. I could go on and on about what a troll is. Are you a troll? If not take your phone in and prove to Apple you have a genuine problem.
Don't kid yourself for a moment that Samsung doesn't have people on their payroll, who are paid to troll Apple Discussions. Not for a moment.
It's wonderful guys that you're open to the ideas of trollers and corporate misinformation. But we are actually experiencing this issue, and many of us HAVE gone in and shown the issue to Apple. The problem is Apple won't admit there is an issue until they absolutely have to, which is why we have to share our experience and provide feedback to them, otherwise they won't be aware of the magnitude of the situation.
Trust me, I wish I was a troll that didn't actually have (or did have) this problem. Unfortunately, I'm a loyal iPhone owner that just wants to have a screen with a reasonable amount of scratch resistance. I took impeccable care of my first phone for the first 10 days that I had it, and have owned all previous iPhone models without ever getting a scratch (and honestly, without being that careful)...yet somehow I get 3 very noticeable scratches that based on linear direction were obviously inflicted at different intervals.
If you aren't experiencing this issue, and you don't even believe it to be a valid issue, than why are you even reading (let alone posting) in this discussion?
My reasons are simple. I have an iPhone 6. I'm a contributing member of this community, who helps people with all sorts of issues. If someone posts a new thread about this issue, I can direct them to this thread. And it never hurts to have balance in a thread so someone who reads this discussion sees that not all iPhone 6 owners are experiencing this issue.
All valid, and I agree with you completely. However, some people (and maybe not specifically you) are accusing people of making this issue up and aren't being helpful at all. Calling people trolls and saying their issues are fake doesn't help anybody involved. Agree?
I think you misinterpreted what Pogster was saying. I don't think he's calling anyone specifically a troll. He's simply saying that coming here to complain about an issue won't fix it for anyone. He was saying that the only solution for anyone is to take it to an Apple Store and show it. The Troll comment didn't mean he was calling anyone a troll specifically. But just complaining here is a troll-like activity.
Unfortuantely that isn't the case. He specifically said that people might not have the device and just want to make Apple look bad. Essentially, calling people trolls. It wasn't directed at anyone in particular, it was directed in general at everyone. You're fortunate not to have the problem. You're right in saying the majority of people don't have the issue, majoring being 50%. I've been able to walk into two Apple Stores now and see about ⅓ of the iPhones on display with this issue. The scratches are fine, and very difficult to catch with a camera, even eyes if they aren't young enough. So the good news is that if you're older, you won't notice these scratches. If you're not, you definitely will.
Proving to them does nothing. They simply say that it's cosmetic damage and/or user inflicted and not covered under warranty. Ther are rare occasions when they'll replace it. I've been able to walk into two Apple Stores now and find about ⅓ of the display phones with these sorts of scratches. So alhough it isn't the majority that have this issue, it might be statistically significant.
iPhone 6 screen easily scratched?
