iPhone 6 screen easily scratched?

"Simply to make Apple look bad by people who don't even own Apple products".

No offense but that seems like a very paranoid perspective. So you're saying either:

1> people are making Apple accounts for the sole purpose of lying about screen scratches? I ask again, what is the MOTIVE? Sounds like a waste of time to me as a troll likes to see his work pay off, example harassing comments in Youtube where people get angry in response. We all know full well Apple won't be responding here so a completely pointless venture.

2> we are all Samsung employees resorting to dirty tricks to discredit all things Apple. Can you see how hilarious that sounds?

"Are you a troll?"

No I am not, I'm staying in the thread to watch for any developments, and also because there is power in numbers and the more this discussion grows the more notice Apple will have to take.

"If not take your phone in and prove to Apple you have a genuine problem".

Had you taken the time to read the whole thread before jumping in you would have seen:

1> that luckily I was within the 14 day return period so returned the phone.

2> I voiced my concerns to the very helpful Apple employee via telephone and pointed her in the direction of this thread.

3> filled in the Apple survey voicing my concerns

4> have already said as soon as this issue is resolved I will be repurchasing an Iphone.

tinyman392 wrote:

Proving to them does nothing. They simply say that it's cosmetic damage and/or user inflicted and not covered under warranty. Ther are rare occasions when they'll replace it. I've been able to walk into two Apple Stores now and find about ⅓ of the display phones with these sorts of scratches. So alhough it isn't the majority that have this issue, it might be statistically significant.

But.......And this is a big but. Looking at display models isn't a truly fair comparison. For one thing, they're held by SO many people. And for another, people have been known (and even have come here to validate) they've inflicted damage to a device. I saw a guy take keys to an iPhone on display once to try to scratch it. Another guy recently wrote right here on this very forum that he went to Walmart or Sams or some place where the 6 is on display and actually used his brute strength to bend it.

So, while I hear what you're saying, it's also very possible that your assertion about statistics is also skewed, especially with display models for the very things I've seen or heard on the forums that people have done.

Keys can't physically scratch a phone unless it's defective. Chemical hardness comes into play. That would mean that the coating would be outside the required threshold for oleo phobic coatings which require them (according to the patent) to be no less than 6 on the Moh's scale. Keys are well below 5, normally below 4. The screen would actually end up scratching the keys. I've yet to hear of some one brining sandpaper in to scratch the screen or a rock of quarts.

To create the fine scratches like this through abuse would require something that can scratch the coating. Outside the obviuos stuff, it really isn't abundant. No one is going to bring in industrial materials that cost about 20-30 bucks to mess with a display phone. And if someone brought in sand paper, it would be obvious on the phone. These are 1-3 clear single marks down. When someone abuses it, they will create a back and forth motion showng not single clear marks, but rather a pattern of multiple (like someone scribling). When they abuse, they want it to be blantantly obvious so they can say they did it and show it off better. Theywould not do it in a precise fashion like the scratches are showing up here (eiher single, defined, straight, marks on the center of the screen or spider webbing from the edges). A person coming into the store to abuse a phone will create a very distinct pattery that looks like it was rubbed within a pattern rather than one straight slice (that looks like it'd take a ruler to make).

As for bending, that's a different issue.

So yes, people can abuse things in stores. But you know what those look like as it creates a distinct pattern due to the materials that they had to use and the lack of precision that comes with it.

Strong in this thread the OCD is my young Padawan.

lkrupp wrote:

Strong in this thread the OCD is my young Padawan.

I'm sorry? I'm not sure I understand your comment?

rbrylawski wrote:

lkrupp wrote:

Strong in this thread the OCD is my young Padawan.

I'm sorry? I'm not sure I understand your comment?

Shakespeare

pogster wrote:

rbrylawski wrote:

lkrupp wrote:

Strong in this thread the OCD is my young Padawan.

I'm sorry? I'm not sure I understand your comment?

Shakespeare

Well OK then!

The Force

I'm from Bulgaria and I bought iPhone6+ 64g Space Grey and now December 22 I have scratched iPhone6+ 64G Space Grey. Im disappointed!!!! I have 3 MacBook Pros and im a Apple Fan... but this is so LAME!! I want Steve Jobs Back!

Chiming in to report I have this issue myself too. iPhone 6 1 month old, have had it in a tough armor case and put it in a sleeve too for ultimate protection. Been wearing a screen protector but yesterday I tried changing it and I noticed a very very small but noticeable scratch below the home button which I don't know how got there.

I'm kinda obsessed with keeping my phones like new and I've been taking care of this phone extremely well and still I got a scratch? Why can't they for once produce a device with a quality that will justify the 600 bucks one spends to acquire it?

Same problem here. Been babying my iPhone 6 Plus since I got it in September, and there are deep scratches all over the face of the phone. Contacted Apple's Customer Support and spoke with one of their senior managers, and they said it isn't a known issue, and that the glass is thinner on this phone, so they need to have a case and screen protector.

So they designed the phone to be thinner, but they're recommending I use a case and a screen protector which will not only beef it up, but also take away the tactile experience they designed for the consumer? After relenting and asking about their screen protectors, it turns out Apple doesn't even have an OEM solution! Then we got disconnected and they never called back.

What is going on with this company, their products, and their legendary customer service? Everyone I spoke with was rude and condescending, and I never had a problem with scratching on my older iPhones (I know they get scuffed up with use, but these are borderline gouges).

So disappointed that I spent my money on this.

I cannot help but feel so intimidated by these people in here bashing all the ones complaining about their screens getting scratched like that and telling them in a rather rude way it's their fault.

This thread has, by now, 66 pages full of people complaining. That gives us more than 1000 units, I'm sure. I don't believe those 1000 people tried intentionally to scratch their phone or tried using it while it was in a glass box, so to tell them they treated the phone badly and that's why it got scratched is rude and lacks critical thinking, since the phone is not yours and you have no clue how it was used. If one user claims they babied their phone and it picked scratches out of nowhere, then the phone most probably picked scratches out of nowhere, seeing as if the oleophobic coating is that sensitive.

My phone has never been used naked, right after I took the plastic wraps off I put a sticker on the back and a shield on the front, then put it in a tough armor case and then put it, with the case, in a leather sleeve. Never let it come in contact with anything it shouldn't have and I still noticed yesterday a very very little but still existing scratch below the home button, which I have no idea how it got there.

Since I'm very OCD and there is no way this would have happened under my watch I am inclined to believe that yes, the coating is prone to getting scratched. The screen itself is an entire different story, but there is something wrong when a user states they noticed scratches within the first hour of usage. It's a known fact the quality has dropped. The 3 4S's I bought in 2014 was nothing like the 4S I bought back in 2011.

So, before you go all "take better care of your phone. Not Apple's fault", think about the thousands of people complaining and how they all can't be wrong.

While the number of people with issues isn't directly correlated to the number of pages of the discussion (certainly many posts are also conversations among a certain group of people), I would also think that the number of unique users posting about problems in this thread is not the totality of the affected folks. Particularly for a broadly-appealing consumer product like this, a high percentage of affected folks won't be aware that their phones are having poor screen performance issues not seen with prior models, or won't be aware of these boards and/or not inclined to post about it. So if there are say 100 unique posters here, that could be representative of magnitudes more affected people out there. Otherwise, if you're assuming only people who post here have the issue, that's like saying, "Since I only saw one cockroach in my kitchen, I don't have any others behind the cabinets." :-)

There are at least 205 unique users in this thread that have this issue. Approximately 2 per page. That only includes the users who clicked the "I have this problem too" link on the OP. About 3 weeks after I got my iPhone, I went to the Apple Store to get mine replaced. At least ⅓ of the phones there had the same scratches in the same pattern: doesn't reflect abuse scratches or show signs of forced scratching (forced scratching has distinct back and forth pattery as if someone was rubbing back and forth). These scratches were mainly single, straight (ruler straight) and only visible in the proper light at the specific angles.

I checked a couple other Apple Stores in the area to have similar patterns.

So, yes, you're right, the majority of users don't have this issue. Many that may have the issue haven't noticed or seen it (the older you get, the worst your eyes get, the harder it is to see these scratches). As my roommate pointed out, a person older than 30 may not even able to see the scratches due to the scratch's nature (extremely fine, only visible at certain angles under direct lighting). So no, it's not affecting a majority of users, but it may be significant based on what we see here and the sample at the 3 Apple Stores I looked at.

Same thing as most people here, taking great care of my phone and not sure where/how, but now I have a light scratch...pretty upsettting