Have been taking EXTREMELY good care of my 6+, but the corners already have visible scratches. Anyone else experiencing this?
iPhone 6 Plus, iOS 8
Month old 6+ 128gb, scratches on the top right and bottom left corners, never dropped, in a case. I have 5 other phones i rotate through and they have never been scratched (htc m8 windows &android, lumia 1520, Meizu mx4 pro, Note 4)
Tangentric wrote:
You're right, petermac, it's not a list.. It's just 86 pages of sequential people with the same issue, who get no help from Apple or their mobile provider.
No, it's not. Many of the replies here are by the same people. And many of the replies are from people that do not have this issue. Go ahead and take the time to count how many unique users have reported this issue in this thread.
I have appt shortly with the genius bar to see what they say. I'll post results but I'm suspecting that there will be no joy.
Tangentric wrote:
TJ - Go ahead and take the time to count how many posts you've had that have been helpful. Good luck.
Incidentally, those figures change drastically when compared to the start of this thread. There's many less unique issues reported 87 pages in, meaning that there could be far more than the 360 unique issues mentioned previously.
To bring back on topic, my last post was about my mate who had scratches on his iphone 6 on the first day. He took it to Apple and was told, like everyone else, that cosmetic damage is not covered. That's the end of the discussion and this is a correct response according to their Ts & Cs.
I'd like to reiterate that if people get an iPhone 6 (and again, it's only the iphone 6 with this issue as far as I've seen) that you get a screen protector immediately upon purchase. I myself have never needed one up until this phone, but it's time to face reality - and I'll phrase this in a way that I hope pedants won't respond with derailing remarks - the iphone 6 is far less susceptible to screen damage when used with a screen protector or protective case. Specifically, the iphone 6 is far less susceptible. You do not require the same protection for previous models from my experience but if you don't want to join in the hundreds of people (just in this one thread of many threads posted all over the internet), then face reality and get screen protection. If your brand new iphone 6 gets scratched mysteriously even though you treat it like your Preciousss, you will not be helped by Apple, your Telco, or by around 50% of people on this thread. This is the situation.
1. At least 726. I've provided at least 726 helpful posts during my time here. And few in this thread, actually, whether you recognize that or not.
2. Every iPhone ever made has been far less susceptible to screen damage when used with a screen protector or protective case.
3. Cosmetic damage has never been covered under Apple's iPhone warranty. Neither is any form of physical damage or customer abuse. However, with the wise investment of AppleCare Plus for a new iOS device, Apple will most certainly help you. And even without that coverage, Apple most certainly help you. But there will be a fee involved. No major manufacturer of any product provides free replacements for damaged devices. Not as a rule. Additionally, Apple may (depending on the situation as well as the customer) offer an exception, if requested. In other words, if you politely request that Apple consider granting an exception to the normal out-of-warranty fee normally associated with this issue, you may get lucky and get the Apple Representative to either grant such an exception, or refer you to contact Apple Support, request a Senior Advisor, and that Senior Advisor may grant such an exception.
So, you can be helped by Apple. But probably not for free, unless you are calm and polite, and lucky enough to be granted such an exception. However, if you are denied such an exception, then that's that. And since the Terms & Conditions of your device warranty do not cover physical damage or cosmetic issues, then if Apple chooses to abide by those terms, then that's their right. Just like it was your right to read and review those same terms & conditions prior to purchase. And if you didn't like those terms & conditions... then you shouldn't have purchased the device. Any expectations you had that were not reinforced by documentation from Apple are not Apple's responsibility.
And just FYI, it's not specific to Apple in this regard. It's not about 'defending' Apple. It's about abiding by an agreed upon contract or warranty. Yo don't get to change the terms after the fact. Who are you, Darth Vader? By the same token, Apple doesn't get to change the terms after you buy the product. For example, about a year and a half ago, the deductible for using AppleCare Plus was $49 USD + tax. At a certain point, they changed that to $79 USD + tax, but only for AppleCare Plus purchased on that date and moving forward. Pre-existing AppleCare Plus Agreements kept the $49 USD + tax deductible. So, Apple didn't change the existing agreements; they only modified the price on new and future agreements. So, what, if you get to change the terms after sale, then I guess Apple should go back and change that deductible for all those other people. You wouldn't like that, would you?
Don't like the warranty terms? Don't buy the product. That's true whether it's an Apple product, Microsoft, Sony, etc. That's just the reality.
Don't like the message? Don't kill the messenger. I'm simply giving you factual and accurate information. If you think the warranty should be different (and I actually think so as well), then tell Apple: www.apple.com/feedback or use the Contact Us link at the bottom of this page. It's only okay when the change in the agreement benefits you, correct? Or do you want to set a precedent of you changing the deal, and then Apple gets to alter the deal as well. Who do you think would end up winning there? The terms of the warranty aren't just to protect Apple. It's to protect you as well.
1. And I've helped thousands of people, but in this specific issue it's rare I've seen anyone help... because there IS no help to be had. It just takes a while for people to realise that. Pointing people towards feedback is a good idea, and telling them to be nice to Geniuses may even get them "help", but beyond that it's a lonely desert of "sorry, not covered by warranty". Like you say, "that's just the reality".
2. Went straight over your head.
3. "Factual and accurate" in places, perhaps, but you slip in the details. Maybe it's just semantics but to me, "help" does not cost. That's "service" provision. Apple is not required to help and they have taken that option with the people I know that have approached them within a couple of days of iPhone purchases. Also, many other major manufacturers provide free replacements for damages services, thus the colloquial "no questions asked guarantee". Still, I get what you mean - as a general rule, they're not required to.
But that's all off topic. Other manufacturers aren't Apple.
It seems like people are missing the overall theme of this thread. It's been said enough times here and on other forums over and over and over - there are genuine posts claiming that some people are noticing their new iphone 6 screens are significantly more susceptible to damage than others of the same model and any prior model. For instance, my wife's iPhone 6 does not get scratches in my pocket after a day of use. Mine gets more every day I use it without a screen protector. This is not an opinion, it is a fact. And it's hard to explain or comprehend without leading into conjecture .. thus I get deleted from here almost every other post. They, and I, may or may not be misrepresenting the information - I personally feel that I haven't, and since I've experienced it myself I believe others when they say the same thing, and you may believe otherwise. Our beliefs and opinions on this matter are fairly obsolete since belief and opinion do not affect reality. It doesn't mean the people with the issues should be ridiculed for coming forward. People mostly come to support forums when they're honestly confused... and it IS confusing.
Beyond that, thank you for reiterating most of what I said in your own words and in more depth. Maybe someone reading these forums will pay attention and not rely on their new iPhone 6 screens to be as robust as previous models and go and spend more money on extra protection.
"Don't like [...] Don't buy" - words to the wise, from the wise.
Tangentric wrote:
1. And I've helped thousands of people, but in this specific issue it's rare I've seen anyone help... because there IS no help to be had. It just takes a while for people to realise that. Pointing people towards feedback is a good idea, and telling them to be nice to Geniuses may even get them "help", but beyond that it's a lonely desert of "sorry, not covered by warranty". Like you say, "that's just the reality".
2. Went straight over your head.
3. "Factual and accurate" in places, perhaps, but you slip in the details. Maybe it's just semantics but to me, "help" does not cost. That's "service" provision. Apple is not required to help and they have taken that option with the people I know that have approached them within a couple of days of iPhone purchases. Also, many other major manufacturers provide free replacements for damages services, thus the colloquial "no questions asked guarantee". Still, I get what you mean - as a general rule, they're not required to.
But that's all off topic. Other manufacturers aren't Apple.
It seems like people are missing the overall theme of this thread. It's been said enough times here and on other forums over and over and over - there are genuine posts claiming that some people are noticing their new iphone 6 screens are significantly more susceptible to damage than others of the same model and any prior model. For instance, my wife's iPhone 6 does not get scratches in my pocket after a day of use. Mine gets more every day I use it without a screen protector. This is not an opinion, it is a fact. And it's hard to explain or comprehend without leading into conjecture .. thus I get deleted from here almost every other post. They, and I, may or may not be misrepresenting the information - I personally feel that I haven't, and since I've experienced it myself I believe others when they say the same thing, and you may believe otherwise. Our beliefs and opinions on this matter are fairly obsolete since belief and opinion do not affect reality. It doesn't mean the people with the issues should be ridiculed for coming forward. People mostly come to support forums when they're honestly confused... and it IS confusing.
Beyond that, thank you for reiterating most of what I said in your own words and in more depth. Maybe someone reading these forums will pay attention and not rely on their new iPhone 6 screens to be as robust as previous models and go and spend more money on extra protection.
"Don't like [...] Don't buy" - words to the wise, from the wise.
1. And yet, I don't see any of those thousands of instances. I limited my number to specifically this website, with documentation to prove that claim. If we go beyond just that (meaning undocumented instances of assistance, assistance on other forums, assistance in the real world, not the Internet), then my number skyrockets.
2. Nope, it didn't go over my head at all. I know that you were implying that the iPhone 6 is more prone to this issue, but not only have I not seen that, even if it was more prone than previous models, basing your expectation of a certain product's performance based upon another, previous product's performance, without supporting documentation from the manufacturer, is an assumption. Additionally, the physical design is obviously different. Therefore, physical performance and the ways to protect the device from cosmetic damage would be different. I've used protection on every single one of my iPhones. Never had any issues. Therefore, I continue to use appropriate protection on all of my current and future iPhones.
3. In reference to the definition of 'help', I find no definition that suggest that help never has a cost involved. If the semantics are tripping you up, then let's say the word 'help' is synonymous with 'free assistance'. So, you're correct; Apple will not provide 'free assistance' for physical damage on a device. There is almost always a cost involved, unless an exception is granted.
So, like you said, let's get down to brass tacks.
If you believe that the iPhone 6/6+ is more susceptible to minor cosmetic issues than previous models, you should take steps to protect the device and/or contact Apple and provide product feedback.
There is no technical issue at hand here. At worst, it is feedback regarding a design choice by Apple. Since this forum is for technical assistance, then the answer to this situation is to provide feedback to Apple.
Mmmm i wonder if the galaxy s6 edge will be prone to those same scratches....1 more month to know.
psikofunkster wrote:
Mmmm i wonder if the galaxy s6 edge will be prone to those same scratches....1 more month to know.
And since the Galaxy S6 Edge is not an Apple product, that's completely irrelevant to this forum and this thread.
psikofunkster wrote:
Mmmm i wonder if the galaxy s6 edge will be prone to those same scratches....1 more month to know.
No one knows, but a simple google search shows the Samsung s5 certainly wasn't.
http://forum.xda-developers.com/showthread.php?t=2743212
is just one of hundreds that come up. Similar to the number here really. Looks like universal poor treatment of any phone will result in scratches to the screen.
Pete
petermac87 wrote:
psikofunkster wrote:
Mmmm i wonder if the galaxy s6 edge will be prone to those same scratches....1 more month to know.
No one knows, but a simple google search shows the Samsung s5 certainly wasn't.
http://forum.xda-developers.com/showthread.php?t=2743212
is just one of hundreds that come up. Similar to the number here really. Looks like universal poor treatment of any phone will result in scratches to the screen.
Pete
So, if I don't use a screen protector or a protective case, then it's possible that my smartphone may end up with scratches and abrasions, even from normal everyday use? And depending on my type of use, I may get more scratches or abrasions on my smart phone than another person who uses the device more gently or carefully?
Sounds ridiculous, doesn't it! 😉
But, yes, that seems to be the conclusion with all smartphones, Pad devices, MP3 players, etc.
Pete
Gee, who would have thought that it's a good idea to take steps to protect the device that I rely on for nearly everything in my life!
Now I know. And knowing is half the battle!
Thanks, PeterMac87!!
😁
My screen scratched too, i just bought the phone and in 3 days, i saw some scratches in the screen. And my old iPhone 5s which I've had for almost one year has only one scratch.
i take so much care, and it happens. 😟 😟
iPhone 6 4.7"
NathanIcaro wrote:
My screen scratched too, i just bought the phone and in 3 days, i saw some scratches in the screen. And my old iPhone 5s which I've had for almost one year has only one scratch.
i take so much care, and it happens. 😟 😟
iPhone 6 4.7"
And what kind of screen protector or case were you using with the device?
iPhone 6 screen easily scratched?
