Verizon iPhone 6 Signal Problem

I have an iPhone 6 64gb on Verizon Wireless. I have noticed a problem with my cell signal/reception. In an area where I have 5 bars in LTE, it will seemingly drop to 2 at random. Then, if I make a call, the bars will come back up to 5 after the call is complete. It will do this multiple times throughout the day. The other day I had 5 bars in LTE and tried to make a phone call. When I did, the phone dropped to 1 bar and I got multiple 'call failed' messages trying to complete the call. After I hung up, the bars would go back up to 5 in LTE. A couple of days ago, I had full bars in LTE but could not do anything with data. I had to shut my phone off and restart to get the data to work again. Is anyone else having this or a similar issue?

iPhone 6, iOS 8

Posted on Sep 24, 2014 5:05 AM

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178 replies

Oct 2, 2014 4:38 PM in response to FrozenOceanMD

I have 6 64GB grey. I been on 8.0 for about a week. Wifi disappears sometimes and I either wait a long time for it to come back or reboot the phone. On my router at home if I sit and watch the wifi signal it will suddenly drop from 3 bars to 1 bar...then no signal, I then see LTE for a split second then it comes back to full bars. This repeats itself over and over every few minutes. I don't notice this on my work wifi. Also my cell signal will jump from LTE to 3g and 1x multiple times. It is so strange to watch that I wouldn't believe it if I wasn't seeing it. Something is majorly wrong with the phone or software. I just updated to 8.0.2 tonight to see if anything changes. I been holding out because I heard of alot of issues with it too. I am very disappointed. I am a big Apple fan but I am beginning to get mad. I pay for quality but I sure am not getting it. What with this 14 day return window? With my iPhone 5 I exchanged it multiple times because of power button issues within a year.

Oct 2, 2014 7:02 PM in response to FrozenOceanMD

it is such a shame because it is truly a beautifully engineered phone. I was out with my son tonight and his iphone 5 on Verizon with ios 8.0.2 gets 4 to 5 bars just about everywhere we went...even in the supermarket and back home inside of his house he was still getting 2 to 3 bars. what is very telling is that we both live in a very rural area and I never came close to his signal power with my iphone 6. ultimately what convinced me to send it back to Verizon and cancel my service was when I was told by cust service that the issue "may" be resolved in 5 to 7 days. I don't know about anyone else here but mine seemed to be getting progressively worse where I was actually getting "no signal" more frequently and that is simply unacceptable.

Oct 3, 2014 4:38 AM in response to FrozenOceanMD

I'm glad that rolling back to 8.0 fixed the problem for a lot of you. I don't know if going back to 8.0 would fix the wifi problem or not, but I know that it would not fix the signal problem. I have having the signal problem when I first had the iPhone 6 with 8.0 installed. I was hoping that 8.0.2 would fix the problem, but it did not.


njespo: When I went to get my 3rd sim card last week, Verizon told me the same thing. They said Apple was coming out with a software update next week. This was right after 8.0.2 was released. I think that is just their standard line.

Oct 3, 2014 8:09 AM in response to FrozenOceanMD

I too am having the Verizon signal problems (cellular) that others describe. And I've been having them since I received the phone (8.0). The phone drops calls in places my 5 did not (identical locations in my house). I get a "call failure" about every 45 minutes of a call, regardless of where I am located. It's bad. As someone who works from home 1-3 days a week, it's an unacceptable situation and I will have to go back to the iPhone 5 if there isn't a resolution.


Are you guys recommending Verizon or Apple to troubleshoot this? My experience with Verizon stores has not been good, so I'm thinking I'll try an Apple store, unless others here have tried without success.


Thanks

Oct 3, 2014 9:35 AM in response to FrozenOceanMD

Some people are going off topic from the OP, our problem is not resolvable by just rolling back to iOS 8.0, this thread began with people who received their iPhone 6 on launch day or prior to the 8.0.1 update with LTE issues. Please read the OP and don't just add on separate issues on this thread if they don't pertain to the OP, anyway I digress.


Here's my update guys to hopefully save the rest of you guys trouble...


OP- On my last & 4th replacement, here's the breakdown:

9/19 - (64GB iPhone 6) showing 2-3 bars & slow LTE signal

9/30 - (replacement 64GB iPhone 6) even worse, showing 1-3 bars & slow LTE speeds (I was told by Verizon support that LTE signals are sometimes weaker on new phones but become stronger after a few days. I was a bit skeptical of this claim, seems unlikely but who knows).

*10/01 - (32GB iPhone 5s) showing SAME 2-3 bars but FASTER LTE speeds (tested with a speed/connectivity App). Only issue was the apple rep couldn't even turn on the phone & activate the device at first because it was a DEC 2013 build sitting on the shelves for almost a year (I looked up the build date when I got home). I wanted to just exchange it on the spot but he misinformed me that it would take 24hrs for the upgrade eligibility to reset (he was wrong, you can exchange immediately I found out the next day).


10/02 - (Last replacement 32GB iPhone 5s) What I noticed was I still do in fact get the same 2-3 bars in areas where I see other verizon LTE phones with full 5 bars (compared signal strength to an iPhone 5) but LTE speed tests show that they're the same now when before with the iPhone 6 it was slower than the 5. Now my 5s is the same as the 5 in terms of LTE speed but not in "bars". I'm guessing it's an issue with both hardware & software. So my conclusion; first iPhone 6 was slower in LTE speeds, second iPhone 6 was worse & had more connectivity issues (not related to iOS 8.0.1 this is all on 8.0 or 8.0.2). So I suggest you should download a speed test app to so you can compare actual speeds in the troubled areas. FYI, if a neighboring verizon LTE phone is low on LTE bars, my 5s does not lose the LTE signal, it may be showing less bars compared to the other phone but speed tests have shown me its fine. Hope that helps everyone who has been plagued by this ordeal.

Oct 3, 2014 9:54 AM in response to ickylick

My wife and I are having the same issue as the OP but with a slight variation. Both are Verizon Iphone 6 64GB White. Both of us had 32GB Iphone 5's before this with no issues. Our variation is that it only happens when we are talking to each other. The call drops within 2 minutes every time. We do have VOLTE turned on so I will try turning that off and seeing what happens. I know they just upgraded our towers to VOLTE right around the launch date so maybe they are having problems with it. I am thinking that is our problem because we can talk to someone that does not have a Iphone 6 and the call does not drop. I really have not had the time or patience to contact Verizon or Apple about it yet. Very odd but just thought I would throw out what our problem was just for reference.

Oct 4, 2014 6:30 PM in response to FrozenOceanMD

Got a iPhone 6 16gb today, upgraded from iPhone 4s. I immediately noticed all these problems people have been mentioning. Turning off my LTE completely has seemed to fix it! So it seems it is a software issue with Apple concerning LTE connection in their new iPhones. I am sure an update will be released soon fixing the problem. As a developer myself I know how hard it can be to pinpoint the problems so please be patient! As for now just turn off LTE until it is fixed. Hope this helps!

Oct 6, 2014 10:51 AM in response to FrozenOceanMD

I finally got my replacement iPhone 6 from the Apple Store, but it has not fixed the signal problem. It took a while to get it though, because the Apple Store employee told me they usually don't replace unless they can see the problem in person. The employee did tell me, like the last one did, that there were a lot of software issues with my particular phone. She pointed out a lot of app crashes and memory issues. She said some of it was related to the core OS and may be causing some of the issues I have been having. She seemed to think that starting as a new iPhone would fix those issues, but I tried that once and it did not resolve the signal issue. As more people I know get the iphone 6, I am hearing others tell me they are having the same issues (mainly with Verizon). This makes me think that it is probably a software issue (I hope), so I am just going to wait it out. I am going to use apple.com/feedback to report the bug, and I suggest others do the same. iOS 8.1 is suspposed to be out in the next 2 weeks, so hopefully we get a resolution then.

Oct 6, 2014 12:35 PM in response to MaTtyBB23

That did not work for me. My phone had 2 LTE bars and I switched to Voice and Data. Right after that, my phone started displaying 5 LTE bars. That remained for about 2 minutes, and then it slowly went back down to 2 bars. I then turned the phone off and then back on again. When it came back on, I was displaying 5 LTE bars. After about 2 minutes, the bars slowly went back down to 2 bars. So frustrating.

Oct 6, 2014 2:36 PM in response to FrozenOceanMD

I have had the same problem. Have done all that seems possible on my end. Phone replaced..same problem. Just had a lengthy chat..again.. (not on my phone but through apple "support" on line. Same questions..same non answers from Apple. Seems obvious they do not want to admit that they need to do another update. they actually wrote to me that they were unawares of this problem… I still cannot make phone calls or receive them.. more often then I can.

The signal jumps from LTE-+1- 3G.. the signal strength is from 0-5 at any time. Was really quite sad/pathetic to see Apple avoid answering the simplest questions… to admit that their is a problem. Seeming they have all become corporate clowns/clones.

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