Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

iPhone 6, iOS 8

Posted on Sep 24, 2014 6:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jun 14, 2015 11:00 PM

GO to settings, scroll down to iCloud, click on it, scroll down to log out, press log out and wait for it to finish logging out, then log right back in with your iTunes password. It will reset up your pictures, don't be alarmed they will disappear for a few minutes and then re download from the iCloud and that fixes the error.

133 replies
Question marked as Top-ranking reply

Jun 14, 2015 11:00 PM in response to twolip

GO to settings, scroll down to iCloud, click on it, scroll down to log out, press log out and wait for it to finish logging out, then log right back in with your iTunes password. It will reset up your pictures, don't be alarmed they will disappear for a few minutes and then re download from the iCloud and that fixes the error.

May 21, 2016 4:02 PM in response to Reading Tchr

From my experience this happens when you have your phone set to 'optimised'. This means that the image/ video is not stored on the phone itself, but in the cloud, freeing up space on your handset. However, when you do eventually fill up the handset, then decide you want to watch, send or view said item, it cant download it back to the phone (which it needs to do in order to send) due to lack of space.


If you find yourself in this situation then the only thing Ive found to work is to plug my phone into my computer, transfer all visable videos/pictures. Then go through them on my phone and delete the ones I can do without. This then free's up the space on my phone in order to download the the ones I really want.


Id advise having your 'Photos & Camera' settings set to 'Download and keep originals' to prevent this happening in the future. However, it does mean the space on your phone is pretty valuble and you're likely to need to take stuff off (maybe transfer to a hard drive) regularly. Another thing I've learned since my brother became a manager at Apple is that videos take up a lot of space on your phone when youve initially recorded them. If you transfer them to your computer, then back again, they appear smaller, using less storage space.


I've noticed lots of people on here saying that they are signing out of icloud then signing back in but find they are losing stuff. BACK UP FIRST. If you dont then you are likely to lose things and not get them back. If you did back up and find that a few things are missing, give it time. it's literally pulling all your stuff from the freaking sky, dont expect it there in minutes. Mine has sometimes taken hours


Hope this helps someone

Jul 30, 2015 9:12 PM in response to BenGillam

BEnGillam solution worked for me,


apperantly the problem was that i had many photos and videos from iCloud in my iphoto app and they did not download to my ipad and even there were no thumbnails for them (so i saw allot of gray icons instead of photos),


the app was occupied by downloading these thumbnails, i saw a little round wheel next to the upper left corner of the screen indicating network activity by the iphoto app, when i closed the app (minimized it), the activity stopped, so i went to imovie as BenGillam suggested and scrolled through all the videos there, that caused the app to download all the video thumbnails, later i scrolled through my pages of photos and waited for them to display thumbnails,


after that there was no round circle / wheel and then the share successfully worked,


that saied - the icloud share is so slow, dont bother sharing more then 4-6 photos at a time

Dec 7, 2016 10:56 AM in response to Reading Tchr

Here's what I found worked for me. Go into the Camera and select the icon of the last photo you took in the lower left hand corner. When you select the photo and it grows larger, select the All Photos link in the upper right corner. This should show you all your photos whether stored locally on you phone or your iCloud account. Select the Collections link (this is optional) and then the photo you want to share either via text message or email. A popup should appear that displays the word preparing and a small white circle with a gray outline. As the images is prepared the circle will fill as the process continues. As soon as this process is complete you should be able to send the image via your chosen method. I hope this help you. 😉

Jun 29, 2016 3:18 PM in response to Reading Tchr

I think this has to do with whether there's a match between how originals are set on your phone and iCloud. I started running into the problem after I had to reset my phone to original settings. Eventually I realized that I had previously had the phone set to "optimize photos in icloud" and now it was set to "download and store photos on phone." Once I changed it back to "optimize photos in icloud" I was able to chose any photo for wallpaper and was also able to share photos normally. I hope that helps someone else.

Jul 1, 2016 12:08 PM in response to Reading Tchr

What worked for me: (I have iCloud Photo Library enabled and Optimize iPhone Storage checked) I logged out of iCloud then logged back in. At first, all of my cloud pictures/albums were removed from the phone. When I logged back in it took a few minutes for everything to download again. I have over 2k photos and 15+ albums so it took a bit for it all to come back. After it was done I received the same error on the pic I was originally having problems with, but a few minutes later it worked! I guess it needed some time to "settle in" once everything was downloaded.


Also, keep the photos app open until the spinning wheel in the status bar disappears and see if that helps. That wheel indicates that media is being uploaded/downloaded. Hope it works for anyone else with this issue!

Aug 3, 2015 9:32 AM in response to Reading Tchr

I was having this problem for a long time. Eventually I realized that pictures that didn't originate on my phone were the problem (eg, screenshots of snapchats). If you select photos that were taken on your phone, or photos that were taken an iPhone and sent to you via text that you then saved, they should upload fine. For screenshots, I was able to upload them to the cloud by screenshotting the picture in my library and then uploading the newer screenshot to the cloud. This is a little tedious, but I was able to upload all of my pictures to the cloud.


I hope this helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.