Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

iPhone 6, iOS 8

Posted on Sep 24, 2014 6:24 PM

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Question marked as Top-ranking reply

Posted on May 21, 2016 4:02 PM

From my experience this happens when you have your phone set to 'optimised'. This means that the image/ video is not stored on the phone itself, but in the cloud, freeing up space on your handset. However, when you do eventually fill up the handset, then decide you want to watch, send or view said item, it cant download it back to the phone (which it needs to do in order to send) due to lack of space.


If you find yourself in this situation then the only thing Ive found to work is to plug my phone into my computer, transfer all visable videos/pictures. Then go through them on my phone and delete the ones I can do without. This then free's up the space on my phone in order to download the the ones I really want.


Id advise having your 'Photos & Camera' settings set to 'Download and keep originals' to prevent this happening in the future. However, it does mean the space on your phone is pretty valuble and you're likely to need to take stuff off (maybe transfer to a hard drive) regularly. Another thing I've learned since my brother became a manager at Apple is that videos take up a lot of space on your phone when youve initially recorded them. If you transfer them to your computer, then back again, they appear smaller, using less storage space.


I've noticed lots of people on here saying that they are signing out of icloud then signing back in but find they are losing stuff. BACK UP FIRST. If you dont then you are likely to lose things and not get them back. If you did back up and find that a few things are missing, give it time. it's literally pulling all your stuff from the freaking sky, dont expect it there in minutes. Mine has sometimes taken hours


Hope this helps someone

133 replies

Aug 3, 2015 9:32 AM in response to Reading Tchr

I was having this problem for a long time. Eventually I realized that pictures that didn't originate on my phone were the problem (eg, screenshots of snapchats). If you select photos that were taken on your phone, or photos that were taken an iPhone and sent to you via text that you then saved, they should upload fine. For screenshots, I was able to upload them to the cloud by screenshotting the picture in my library and then uploading the newer screenshot to the cloud. This is a little tedious, but I was able to upload all of my pictures to the cloud.


I hope this helps!

Jan 10, 2018 8:12 AM in response to Reading Tchr

Three Fix for Unable to Share Pictures


The first method is the easiest one and many who were facing this issue, report that this method worked for them.

1st Solution

  1. First goto settings of your iPhone.
  2. Click on your name.
  3. Now click on iCloud.
  4. Photos.
  5. After which turn off iCloud Photo Library and turn it on again.
  6. When you turn it off, choose “Remove from iPhone”.

After you turn off library and remove it . And again sing in back , immediately you may not see all the photos. But don’t worry it will take little time and after that you will get all the photos as well you will find that your sharing is working. This method worked for 90% people facing the issue.

2nd Solution

The second method is simple but little painful. All you need to do is simply , shut off Find My Phone then remove and reload iphotos. It might solve the problem.

3th Solution

I consider this fix as the best solution if it works for you as it doesn’t involve any risk to your photos or to your phone. But many report that this method is not working. Anyway you can give it a try, if above solution are not working for you.

  1. First visit General settings.
  2. After which click on Accessibility.
  3. Then Reduced mention.
  4. Turn it off, if it is on and if it is already off , try turning it on.
  5. Try again in few minutes to share and it might work for you.

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Why can't I send or share photos from my iPhone6 photo app? It says "There was a error while preparing to share. Please try again later." It's been 4 days and no luck. Help!

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