Unfamiliar Apple ID when updating *******

your iPhone is new, i have the same issue and upon digging deeper i noticed that the email asking for the password is because you sync or you put some music on your iTunes and some music is coming from iTunes that is bought by some user and you downloaded it and have an iTunes licensed.

I had this problem contacted apple support and got it fixed. Do your updates one at a time. Once you update the ones that you can the app that is left is the one with the bogus email or Apple ID attached to it. Go to your home page and delete that app by doing a long press on it you should get an X to delete it. This should get rid of the bogus email. Then if you want that app you go back in the App Store and re down load it. Happy times!

I am having the same exact issue. Started when I restored from iCloud on a brand new iPhone 6+. Any suggestions?

Sounds like your "new" iPhone wasn't new after all. Someone associated it with an Apple ID before you obtained it. Your ONLY solution is to return it to the seller and get a refund. Then buy another one.

Where EXACTLY did you purchase the "new" iPhone ?

Read the reply posted by Philly_Phan

The phone was bought from a sprint store with the shrink wrap still on the box.

Goalguy wrote:

The phone was bought from a sprint store with the shrink wrap still on the box.

Sounds like your "new" iPhone wasn't new after all. Someone associated it with an Apple ID before you obtained it. Your ONLY solution is to return it to the seller and get a refund. Then buy another one.

I'd have to disagree with the replies above - you say this only happens when restoring from a backup, and the dialog refers to it as an iTunes account and not an iCloud account? This means that it thinks some apps or other media that you had on your old phone that was backed up was downloaded by that other Apple ID. You should be able to cancel that prompt and still proceed with the restore.

Then take it back to them

The iPhone has been activated

Use this Apple Tool to confirm it is already activated

https://www.icloud.com/activationlock/

Although be careful, you do not give any details of sequence of events ,had you already activated etc etc

That's interesting but the OP does not recognize the address. However, there is, as you say, the specific semantics on the message. Unfortunately, the OP has not yet confirmed that those words are accurate.

The activation check link posted by wegras will resolve this. If if WAS activated, my post is appropriate. If it was NOT activated, your post is appropriate.

Indeed.

Goalguy wrote:

I am having the same exact issue. Started when I restored from iCloud on a brand new iPhone 6+. Any suggestions?

You are clearly not

Not a good idea to piggy back on others old threads almost 9 months old

Explain your issue in detail so we can attempt to assist

Sorry for the short posts, I will go into more detail here.

I bought the phone from Sprint when I switched my service to them. I previously had an iPhone 5s that I backed up to iCloud. I never saw this email address on that phone and have never downloaded anything under another iTunes account.

When I was setting up this new iPhone 6+ I restored it from the iCloud back up. Everything went smoothly until I got to the home screen and the Apple ID prompt popped up with this unknown address. I can cancel out of the prompt and continue to use the phone like normal. However, the prompt will pop up randomly through out the day. I have attached a screenshot of the prompt. It does not look like a normal Apple ID prompt as I can edit the email field.

Any assistance is greatly appreciated. Thank you all for the quick responses!

<Image Edited by Host to Remove Personal Information>

Goalguy wrote:

Sorry for the short posts, I will go into more detail here.

I bought the phone from Sprint when I switched my service to them. I previously had an iPhone 5s that I backed up to iCloud. I never saw this email address on that phone and have never downloaded anything under another iTunes account.

When I was setting up this new iPhone 6+ I restored it from the iCloud back up. Everything went smoothly until I got to the home screen and the Apple ID prompt popped up with this unknown address. I can cancel out of the prompt and continue to use the phone like normal. However, the prompt will pop up randomly through out the day. I have attached a screenshot of the prompt. It does not look like a normal Apple ID prompt as I can edit the email field.

Any assistance is greatly appreciated. Thank you all for the quick responses!

<Image Edited by Host to Remove Personal Informaiton>

Sounds like your "new" iPhone wasn't new after all. Someone associated it with an Apple ID before you obtained it. Your ONLY solution is to return it to the seller and get a refund. Then buy another one.