Unfamiliar Apple ID when updating *******

I dont see how thar can be. The phone was bought from a national wireless provider, sprint, brand new still in the plastic wrapping around the box

Sounds like your "new" iPhone wasn't new after all. Someone associated it with an Apple ID before you obtained it. Your ONLY solution is to return it to the seller and get a refund. Then buy another one.

Or...

You can keep posting messages on the forum. Your choice.

Goalguy wrote:

I dont see how thar can be. The phone was bought from a national wireless provider, sprint, brand new still in the plastic wrapping around the box

1. It was a return

2..Do you really believe the Apple manufacturing partners are the only companies in the world capable of shrink wrapping an iPhone box😁

Thank you.

😉

Erased the phone and data and restored from iCloud backup. The prompt did not reappear.

Shame you didn't try that earlier

Just posting this to register another occurrence of this.

I bought a brand new shrink wrapped iPad Mini from Amazon. Tried to restore from backup and it asked for the password to iTunes account:

<Email Edited by Host>

As someone pointed out above, the message can be ignored and the device can be restored successfully. However, for old cronies or those less technically savvie, it could be very confusing.

Clearly some kind of issue at Apple's end.

Hi

Return to Amazon iphone will be locked to a unknown Apple ID

When someone sells iphone/ ipad they need to turn off find my iphone

This unlinks

iphone from Apple ID then iphone can be set up

By new owner.

Find my iPhone cannot be turn off unless Apple ID is knowen.

Cheers

Brian

Hi Brian,

Thanks for your response which is similar to one or two others. I'm not convinced though that this is the answer. My iPad was shrink wrapped and the screen protector was fully in place. I'm as sure as I can be that the device hasn't been opened or used by anyone else.

I have a number of devices and backups on iCloud and I was only prompted for the password for this unknown account when I selected one particular backup.

This is either an issue with the backup I was trying to use or it's some other "confusion" at Apple's side.

I'm certain that it's not to do with the physical device.

manheim wrote:

Hi Brian,

My iPad was shrink wrapped and the screen protector was fully in place.

Shrink-wrappers are cheap.

You're a tough crowd here.

Having bought enough of these devices, I'm convinced it was original "Apple shrink wrap".

Anyway, given that it seemed to affect only one of my backups and not them all, I'm also convinced this isn't a device issue.

Did you register your iPhone on apple website? This would have shown the activation date.. I assume that this is not a new iPhone and someone already activated in bulk. Please try to return the same from your seller.

I'm not sure if this will solve your particular issue, but go through your iTunes library and find AAC formatted files that you didn't purchase with your apple ID. This was the issue for me, as I would get 4 to 5 different apple ID prompts when setting up new iPhones from backups. This is the price of downloading illegal music I suppose.

I'm having the same issue with same Apple ID and Apple Support won't help.

Their response: eine falsche oder unbekannte Apple ID erscheint dann wenn man eine App oder Musik etc. auf dem iOS Gerät gekauft hat, welche mit dieser Apple ID entweder erlaubt oder unerlaubt geladen wurde. Das haben mir auch meine Ingenieure bestätigt