Unfamiliar Apple ID when updating *******

I Have the same issue only with a different email address its a brand new iPhone 6 can I get this replaced for this issue

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This is the EXACT same email address that is registered to the 'new'O2 iPhone I just got! It asked me to put in the password straight from the setup screen when I turned the phone on.

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OMG. I'm glad that I found this thread. Exactly same thing happened to me while I was restoring from iCloud backup. For me, 4 of unknown Apple IDs showed up which are

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Same with you, I never used other Apple ID to download apps but this happened. I was still able to continue with the restoring process by clicking "Skip this step" but what I'm worried about is my security. From my understanding, correct me if I'm wrong, this means before I restored my phone, there was unauthorized apps/files downloaded on the phone without me knowing. I called Apple Support but not much help. They are saying that because I don't know the password of the above Apple IDs, I shouldn't have any problem thus I'm able to continue with restoring process. But WHAT I'M CONCERNED IS IF MY SECURITY HAS BEEN COMPROMISED BEFORE.

What you describe would be very likely to occur on a jailbroken phone, or if you ever installed any app that you did not get from the iTunes App Store. But that's about the only way.

New iPads / iPhones do not have Screen Protectors, or email addresses. Your phone is not new.

No way anybody can jailbreak an iPhone 6. And no, my phone was NOT jailbroken. And how can anyone install an app other than from iTunes App Store. I didn't know such thing was possible. It's weird and probably sounds nothing serious for those who never experienced it, but once you get the message on your phone, it's pretty scary. After completion of restoring process, the message popped up again so I think I'm just going to delete the backup and start a new. And if many of people experiencing this problem have their phone jailbroken, we'd kinda know that it's due to jailbreaking... and not frantically searching for the answers here...

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w6012 wrote:

No way anybody can jailbreak an iPhone 6.

That's not true, but I won't go into it any further.

And how can anyone install an app other than from iTunes App Store. I didn't know such thing was possible.

There are several ways, but again I won't go into them in detail. One clear one is if you have a company MS Exchange account on your phone with a corporate enterprise profile. This allows company-provided apps to be installed, and also rogue apps due to a security vulnerability in the enterprise profile (that was fixed in 8.4.1, but apps from web links before that fix will still be present).

Another is if the phone was ever restored using an ipsw file obtained from a website other than Apple's servers.

Both of these involve Chinese hackers, which would be consistent with the Chinese email addresses.

It can also have happened before you got the phone, if it wasn't new when you got it.

What you need to do is restore the phone using DFU mode, and do not restore your backup.

manheim wrote:

Just posting this to register another occurrence of this.

I bought a brand new shrink wrapped iPad Mini from Amazon.

Amazon are not an Authorized reseller for Apple, your phone is used, refurbished or a return.

If you want a genuine new phone do not buy it from Amazon, buy it from Apple.

Mickyscottjnr wrote:

I Have the same issue only with a different email address its a brand new iPhone 6 can I get this replaced for this issue

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Where did you buy it.

w6012 wrote:

No way anybody can jailbreak an iPhone 6.

Nonsense.