iPad Air since iOS 8: Apps not updating and downloading no longer possible. Fix?

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iPad Air since iOS 8: Apps not updating and downloading no longer possible. Fix?

This problem only really started in the past couple days. I can no longer update apps, cannot download books from the store in the books app and cannot download newspapers in my newsstand. Also, my Adobe reader for iPad open but shows a blank page for 15 seconds before closing and returning to my iPad home screen.

Previous to this, the first few days of iOS 8 did not give me problems, though I had not yet tested all of the above items but apps updated easily for first few days (until 22 sept). Is there a fix?

iPad Air Wi-Fi, Cellular, iOS 8

Posted on Sep 25, 2014 12:07 AM

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Answer 1

Best reply

Diavonex

Level 9

67,217 points

Sep 25, 2014 12:26 AM in response to JDFMRS

(A) Try reset iPad

Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears

Note: Data will not be affected.

(B) Try reset all settings

Settings>General>Reset>Reset All Settings

Note: Data will not be affected but settings for Wi-Fi, FaceTime, Message, Home Sharing will be reset

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Answer 2

JDFMRS Author

Level 1

0 points

Sep 25, 2014 12:58 AM in response to Diavonex

Thank you for your reply. I tried that and for Adobe Reader, it worked at first but then once I closed my apps (by swiping up after pressing home key twice) then reopened Adobe Reader, the same issue arose again. I do not want to have to reset my iPad each time I want to use Adobe! It was a temoprary solution that I can use in a pinch for my documetns when traveling but is only a temporary fix.

However, the reset did not solve any of the problems of downloading updates or books from the Apple books app.

Hence, bottom line is that I am still without a solution!

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Answer 3

Sep 25, 2014 1:00 AM in response to JDFMRS

Are Apple still signing ios7? You might be able to downgrade the iPad and get back to a useful system until ios8 gets sorted out (I'd wait for ios 8.1).

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Answer 4

Tsecaur

Level 1

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Sep 25, 2014 4:38 AM in response to Basexperience

I am having same issues with my iPad Air.....first few days on iOS 8 were fine, but now my updates have stalled, cannot download from iTunes, etc. I've tried everything except a complete restore, which I'd prefer to avoid. I am considering going back to iOS 7, but need to research how to do that.

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Answer 5

JDFMRS Author

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Sep 25, 2014 7:50 AM in response to Tsecaur

I read somewhere that you cannot downgrade to iOS7. I sure hope Apple is reading these because it is frustrating that I cannot get the books on their very own books store that I have paid for! More frustrating is not being able to download or update anything new.

I will point out that this is specific to iPad because my iPhone has no updating issues nor downloading issues (it is a new iPhone 6, so not sure if older models have problem).

I hope a full restore will not be necessary. The only saving grace to doing that is that I did a full backup right before upgrading to iOS8 so should have relatively minimal impact for me.....I think.

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Answer 6

Sep 25, 2014 8:01 AM in response to JDFMRS

I have tried everything including the complete restore and it does not work either. After the restore, it worked for a couple of downloads, then the same thing happened. It appears that all Apple downloads are effected, not just apps and books.

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Answer 7

Sep 25, 2014 8:04 AM in response to JDFMRS

I've checked and maktechblog says apple *are* still signing 7.1.2, so the downgrade should still be possible: this is an article today: it will not remain available for long, so if you want to downgrade, get to it!

Note: you cannot downgrade iPhone 6: anything earlier than that, which came with iOS 6/7 - yes.

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Answer 8

JDFMRS Author

Level 1

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Sep 25, 2014 8:29 AM in response to Basexperience

I will try doing the downgrade tonight. I had a look at the article and it seems rather complicated (looking for and IPSW file, ensuring backup before in case downgrade does not work - yet seems would overwrite backup I want to use so not sure I understand this - etc). However, will see what I can do.

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Answer 9

Sep 25, 2014 8:42 AM in response to JDFMRS

I'Be had the same issue, I've even tried restoring the devise but nothing ishappening. unless there has been a fresh update from the app developers, I can't download any of the apps. I'M using an iPad air

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Answer 10

Iwonami

Level 1

0 points

Sep 25, 2014 11:23 AM in response to Rawa Karetai

My iPad is blocked in DFU mode and no way to restore it from iTune. No other action is possible. This is after trial to install 8.0.1, but without success, because it was not possible. I had a message "installation not possible".

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Answer 11

pieroru

Level 1

4 points

Sep 25, 2014 12:33 PM in response to JDFMRS

let me just underline that I'm having the same troubles as described in the above. Same story: new apps download / existing apps upgrade worked fine for a couple of days after ios8 release then stopped or perhaps moved on in a bumpy way after some fiddling such us connecting to iTunes over my PC, soft resetting (which is fairly annoying anyway , owing to long PWs to be re-entered, ...). Adobe Reader completely went out with blank, empty, stalling screen- obviousy Ihad to throw away quite a few docs . Quick fix by Apple is BADLY NEEDED, hope these nice fellows drop an eye on that. Cheers, Pier.

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Answer 12

Tsecaur

Level 1

0 points

Sep 25, 2014 12:42 PM in response to pieroru

Quick update on my end - I opted for a complete erase and set up as a new iPad and have pieced together my apps, content, email settings, etc. Everything is working fine now, but was/is obviously a painful process. Hopefully Apple realizes what a big problem this is and soon.

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