Level 1

9 points

[Unsolved] iOS 8 Exchange Emails read on other devices do not clear out from Lock Screen

Creating this thread again since the last one got marked 'solved' automatically although no solution was found.

My Google Apps (Exchange) emails on the lock screen are not disappearing when I read them on other devices (eg. my iPad or Mac). On iOS 7 this used to work very consistently for me, that is, when I received an email on 3 devices and read it on one of them, the email would instantly be marked as read on the other devices and the notifications would be cleared out.

Furthermore, if I slide the notification of a read email on the lock screen and delete it, it has no effect on the server. So this is certainly a bug.

PS: Also tried Push email notifications with iCloud mail, same problem. For iCloud, even the icon badge count is not updated.

iPhone 6 Plus, iOS 8

Posted on Sep 25, 2014 10:42 AM

62 replies

Oct 20, 2014 3:27 PM in response to t87

The Genius Bar person's only suggestion, assuming the reset all settings didn't work, was to do a totally clean wipe of the iPhone and iPad and to reinstall each app one at a time from the app store (not from backup) until I hit an app or apps that is / are causing a problem. Don't have the time, or inclination, to do that or to be Apple's beta tester.

t87 Author

Level 1

9 points

Oct 20, 2014 3:28 PM in response to Buckpasser

Don't bother, I've already done that. It's a pure bug with iOS 8, unrelated to any third party app. 😟

ChrisJ4203

Level 10

236,291 points

Oct 20, 2014 3:31 PM in response to t87

Interesting. I wonder if this is isolated to the iPhone 6, since I'm not having issues on my iPhone 5S.

t87 Author

Level 1

9 points

Oct 20, 2014 3:33 PM in response to ChrisJ4203

Which Exchange service are you using?

ChrisJ4203

Level 10

236,291 points

Oct 20, 2014 3:42 PM in response to t87

I'm pretty sure it is 2007. I had asked that question earlier of my IT department when an earlier Exchange problem was posted here in the forum a couple of months back. Maybe when a version iOS 7 was introduced? Old age, can't remember everything.

Found it. It was July 2014 and it is Exchange 2007.

t87 Author

Level 1

9 points

Oct 23, 2014 12:51 PM in response to t87

So I am thinking this bug has something to do with the new Interactive Notifications on iOS 8. The Gmail app notifications appear to clear very efficiently. Mail on the other hand doesn't. I tried a new app today called myMail, which too has Interactive Notifications and it exhibited the same problems. I hope Apple acknowledges this as a bug (with priority) and not declare it as expected behavior. 😐

Oct 23, 2014 1:15 PM in response to ChrisJ4203

Sorry for the belated response. I am having this issue with my iPhone 5 and with my iPad Air, so it is an iOS 8 issue, not an iPhone 6 issue.

ChrisJ4203

Level 10

236,291 points

Oct 23, 2014 5:03 PM in response to Buckpasser

If this is an iOS8 issue, then why am I not experiencing the problem? I would work with your Exchange administrator and try troubleshooting from that end.

Oct 23, 2014 5:12 PM in response to ChrisJ4203

I can't tell you why you're not having the problem. All I can say is that I and at least several others are. And, if this is NOT an iOS 8 issue, then why am I, and the others, first experiencing the issue on iOS 8? I did not have the issue on iOS 6 or 7, and nothing about my company's equipment or settings changed. i went to two Genius Bar appointments and both Apple reps told me that they believed it was a bug in iOS 8 that they hoped would be fixed when 8.1 rolled out. Neither sought to point the finger at my company. So, I feel quite confident this is an iOS 8 issue.

t87 Author

Level 1

9 points

Oct 23, 2014 5:17 PM in response to Buckpasser

I can only reiterate this 1-to-1. Everything runs perfectly on my girlfriend's iPhone 5s running iOS 7.1.2, just as expected. Same accounts, same setup stops working on iOS 8.1, so it definitely doesn't have anything to do with the server side. And if it indeed does, then it's because iOS 8 isn't relaying / updating the correct or required information to the server.

ChrisJ4203

Level 10

236,291 points

Oct 23, 2014 5:22 PM in response to Buckpasser

I'm just saying there had been issues in the past where iOS no longer supported certain versions of Exchange Server. That was the information that I sent earlier. Good luck with your problem.

Oct 23, 2014 5:31 PM in response to ChrisJ4203

Thanks for your thoughts and efforts to troubleshoot. I'm still getting Exchange email just fine, and the badge icons are clearing when I open a message, regardless of which device I open the message in. It's just that the lock screen and notification screen are not clearing now, whereas they did in prior iOS versions.

CJinFLA

Level 1

0 points

Oct 28, 2014 12:49 PM in response to t87

The same thing has been happening to me and iOS8 seems to be a bit buggy all the way around. The fact that the emails no longer automatically clear make it difficult to stay on top of things, especially if I see the item on my lock screen and assume that it is a new email, not one that I have already read from another device.

Oct 31, 2014 5:09 AM in response to t87

I'm using an iPhone 5s, iPad 3, and original iPad Mini all running iOS 8.1. Like many others, Exchange mail is not being pushed to my iPhone or iPad as it should. I open my mail app and messages flood in. Push Mail, however, seems to be working just fine on the iPad mini. The mini doesn't get much use but I have noticed it ding and notify for new exchange mail when the other devices do nothing. I tried turning off push mail and changing it to a 15min fetch schedule in the mail settings but that doesn't seem to be for me working either.

My organization just moved to Exchange 2013.

Oct 31, 2014 6:32 AM in response to t87

Yep, I'm having the exact same problem. I'm using Google Apps too and not only am I seeing the same issues but my e-mail delivery between my iPhone 5s and iPad Air 2 can be many minutes apart instead of within a second or two in iOS 7.x.

Apple has really dropped the ball on this OS release.

Regards,

Mike

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[Unsolved] iOS 8 Exchange Emails read on other devices do not clear out from Lock Screen