Level 1

9 points

[Unsolved] iOS 8 Exchange Emails read on other devices do not clear out from Lock Screen

Creating this thread again since the last one got marked 'solved' automatically although no solution was found.

My Google Apps (Exchange) emails on the lock screen are not disappearing when I read them on other devices (eg. my iPad or Mac). On iOS 7 this used to work very consistently for me, that is, when I received an email on 3 devices and read it on one of them, the email would instantly be marked as read on the other devices and the notifications would be cleared out.

Furthermore, if I slide the notification of a read email on the lock screen and delete it, it has no effect on the server. So this is certainly a bug.

PS: Also tried Push email notifications with iCloud mail, same problem. For iCloud, even the icon badge count is not updated.

iPhone 6 Plus, iOS 8

Posted on Sep 25, 2014 10:42 AM

62 replies

Nov 18, 2014 6:26 AM in response to t87

I have still this bug with IOS 8.1.1

Nov 18, 2014 11:49 AM in response to blubbLifi

Me too. Incredibly disappointing. The notification feature is useless, at least for email. One wonders what bugs were actually fixed by this release.

Nov 18, 2014 12:30 PM in response to Buckpasser

I agree. I don't know what they are doing.

t87 Author

Level 1

9 points

Nov 19, 2014 12:40 AM in response to t87

Tested and can confirm: This bug wasn't fixed in iOS 8.1.1.

Nov 23, 2014 2:48 AM in response to t87

Same for me too 😟

tomas.f

Level 1

4 points

Nov 24, 2014 12:05 PM in response to t87

Same for me too (account on outlook.com).

I just tried mail account on icloud.com and exactly this same bug appears here too :-(

Nov 25, 2014 1:54 PM in response to t87

I have this issue on my iPhone 6 and my iPad Air, both of which are on iOS 8.1.1. It occurs for both me Office 365 Exchange account and my Gmail account. Very frustrating.

Nov 26, 2014 12:22 PM in response to SouthernGeek

This issue has been fixed in the 8.2 beta.

t87 Author

Level 1

9 points

Nov 26, 2014 3:02 PM in response to joeuser54

Really? That's great news then. Can you give us some details like:

- What kind of and how many Exchange accounts are you using?

- Does the Mail app icon badge also update when the emails are read on another device?

- How many seconds does it roughly take for the notifications to disappear after you read the emails on other devices?

- Does sliding the notification left and marking an email as 'Read' on the lock screen make notifications on other devices disappear?

I'm got a call from Cupertino some days back after writing to Apple directly and am filing a new bug report on 8.1.1 in the next day or two — these details will be helpful.

Thanks!

Nov 26, 2014 3:06 PM in response to joeuser54

That's great news. Thanks for sharing!!

Nov 26, 2014 3:18 PM in response to t87

- I have one Exchange 2010 account and 2 Gmail accounts

- Yes, the Mail badge also updates when emails are read on another device. Sometimes right away, sometimes it takes a bit.

- Before 8.2, the mail app would know messages were read, but they would stay new on the lock screen until the phone was unlocked. But now It seems like the notifications disappear from the lock screen as soon as the Mail app knows the messages have been read. Sometimes, this is instantly, but sometimes it takes a little bit to update. In other words, the notifications in the lock screen are only as accurate as the Mail app. I've actually seen a message disappear from the lock screen in realtime while the screen was still lit up from alerting me of the new email (which I deleted on my computer). This is also the way it worked in iOS 7.

- I haven't tried that. I'll give it a shot and see what it does.

t87 Author

Level 1

9 points

Nov 26, 2014 3:20 PM in response to joeuser54

Thanks for the excellent feedback. 🙂 Yes, do please try #4 and let me know at your convenience.

Btw, when you say Gmail, do you mean (the paid) Google Apps account?

Nov 26, 2014 3:28 PM in response to t87

Okay, I just tried #4. Yes, when you mark a message as read from the lock screen, it gets marked as read on all devices. I do appreciate that they don't make you enter your passcode to mark a message as read from the lock screen (just to delete it).

One of my Gmail accounts is a grandfathered free Google Apps account and the other is just a plain old free Gmail account. Neither of those are using push email, so the Exchange account is really the only valid test.

I will say that this issue has been driving me crazy since I first installed 8.0, and it has been such a relief to have it finally operating properly. For what it's worth, I was also having an issue with my silent email notification buzzing twice instead of once, and that issue seems to have been resolved as well.

t87 Author

Level 1

9 points

Nov 26, 2014 3:32 PM in response to joeuser54

Thanks again!

Neither of those are using push email, so the Exchange account is really the only valid test.

Okay understood. And you're saying that on the Exchange account the notifications are syncing perfectly and also 100% of the time (irrespective of how fast they sync), am I right?

Nov 26, 2014 3:40 PM in response to t87

That's correct. Sometimes they sync instantly, and sometimes it take a little bit. But both the mail app and the mail notifications on the lock screen are syncing 100% of the time.

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[Unsolved] iOS 8 Exchange Emails read on other devices do not clear out from Lock Screen