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Email problems sending messages with IPhone 6

Both my wife and I have had problems with our IPhone 6's when sending email. Seems to be related to the SMTP server and the password that is set on the phone. Somehow the password either gets corrupted or disappears and message stay in the Outbox. If the password is re-entered in the Outgoing server section of the email setup then sometimes that corrects the problem Other times the phone needs the 2 button reset. Anyone else experience this or have similar issue? This happens both on LTE and WIFI. Messages can still be received just send does not work.

Posted on Sep 25, 2014 10:48 AM

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Posted on Sep 25, 2014 10:50 AM

Delete the email accounts off the phone. Then re-input them.

25 replies

Jun 9, 2016 9:12 PM in response to lvaradi

I've been studying this problem for quite a while now. Frankly, most of these answers are clearly wrong, and misunderstand the issue.


This problem has nothing to do with your iOS version, restore, settings, username, or password being incorrect unless you were never able to send email at all. I have experienced it on 4,5s, and iPhone 6, with many different iOS versions and it is never fixed by an upgrade.


Basically, If you were sending email ok an hour ago, and it's suddenly stopped working, there is no need to change any settings.


This problem has something to do with switching cell towers, routers, locations, protocol paths, etc. if I drive across town, fly on a plane, etc. I often notice email will no longer send until I do a two finger reset. Sometimes switching to wifi, or switching off wifi if you've been using it and moving the email sends to the lte cellular network , will fix it as well.


Photos or other attachments will often be the emails that won't send, while short texts only will still work. It seems once there has been a failure to send one, no others will go through indicating the router or cell tower is remembering the failure, and refusing to try again. Poor signal, or switching towers while in the middle of sending may cause it as well.


If the two finger reset, isn't working, try turning off wifi to force using the cell network will work. Other times the cell network may be getting too many errors on your large attachment and moving to a location with good wifi will work. Once it fails once, simply getting a better signal isn't enough unless you use one of these other methods to force it to forget the previous error an actually try again instead of just pretending to do so Seems to be required.


Sometimes resetting, and immediately trying again still won't work, while resetting and waiting a while before trying again, will. Again indicating the network is remembering the error.


Somebody who actually knows at a cellular company or Apple, please explain the technicalities. The rest of you are just spreading folklore, or coincidental fixes, imho.

Sep 19, 2016 11:36 AM in response to lvaradi

I have a Pop account. I had the same problem with my iPhone 6...all of a sudden stopped receiving email. I could send but nothing was coming in to my inbox. I tried deleting the account and adding it again....still did not work.... (I know because I checked against my web-mail inbox and could see what was current). So if web-mail is current its not the ISP, must be the phone. Went to my ISP web page where they tell you what the settings should be for your email address...made sure everything was correct...still not working. After reading this post, I went in to settings and re-entered my password.....this seems to have worked....for now.

Email problems sending messages with IPhone 6

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