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iPhone 6 won't play with Kenwood stereo USB port. Help !!

I have a Kenwood KDC-BT743U Stereo in my car, which has a front panel USB port. I've been able to connect my iPhone 4S and play music from my iTunes catalog as well as stream music from Pandora, Soundcloud, Tune In Radio, Mixcloud et al, without any problems until yesterday.....


Now that I've upgraded my phone to a iPhone 6 and when I connect it to the stereo via the USB port, it doesnt play at all. After about 2 minutes of trying to connect , I recieve a 'USB Error" . As I stated, I've had no problems with my iPhone 4S, which I've used with this same stereo deck for the last two years without any problem what so ever.


I'm looking for some guidance on next steps to take in order to fix the problem? Did Apple change the spec in some sort of way? Do I need to go to Kenwood for a firmware update (their website provides no information about iPhone 6 compatability with any of their stereo's which is very odd to me) ?


Please help, my life in the car during long commutes is just not the same......

iPhone 6, iOS 8, Kenwood Stereo KDS-bt743U USB Port

Posted on Sep 25, 2014 12:52 PM

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Posted on Sep 26, 2014 1:08 PM

I have this exact same issue. My iPhone 5S works fine with my Kenwood stereo in my car. The iPhone 6 is totally unrecognized.

25 replies

Feb 25, 2016 6:39 PM in response to C_JAE

I too had a problem getting my new iPhone 6s Plus to be recognized by my Kenwood car stereo. (Reading, reading, blah, blah, Check Device).

Even though I was using the USB port on the stereo, as soon as I paired the two devices using BlueTooth, the stereo finally recognized the phone and it is playing music from MyMusic through the USB cord.

Mar 4, 2016 8:31 AM in response to switchthreesixty

First, these step by step instructions helped me to get music to play from my new iPhone 6s. So thank you very much! I was cussing Apple insanely over this default setting. Second, my issue was slightly different and just in case somebody else has the issue I experience, they can see this will help them as well.

I had an iPhone 4s/16GB running iOS 7.x. It worked fine with my Kenwood receiver (sorry, don't have the model readily available at this moment) via any USB cable, and does not have BluTooth. It would default to playing the music resident on my iPhone, but I could easily change to Pandora or other sources. I "upgraded" (I use the term loosely!) to a 6s/128GB primarily because I wanted to have as much music as I want on my iPhone and not need to carry an iPod as well. Everytime I plugged it into my car stereo, which is not CarPlay compatible by the way, Pandora immediately launched and started from the same GD song every time, chewing up my data when I didn't want that. There was no way to stop Pandora from playing either as the "Kenwood/Apple" logo displayed on the iPhone 6s and there was no way to change screens or stop the play except by changing the source through the stereo receiver. I even turned off cellular access for Pandora, but that didn't change a thing. Clearly, Apple has determined they're going to try to force customers to burn data and drive MRR (monthly recurring revenue) at every opportunity! I went through the steps above except #6, plugged in my iPhone 6s and at first got "Check Device" on my stereo reciever. My iPhone was locked. I unlocked it, selected music resident on my phone, tapped play and it worked. FINALLY!!! However, the song info does not display. Only "Check Device" displays though music is playing. I'm not sure if that issue is resolvable or not, but at least I'm not having money sucked out of my pocket and can access the 60GB of music I already own.

Apr 24, 2016 4:12 AM in response to C_JAE

I Have the DNX890HD. When I got my iPhone 6 the hands free calling worked good for about a week. Mine is about a 2013-14 model. Still no fix and a waiste of $850. I'm very upset. I've tried calling both kenwood and crutch field where I bought it. No help at all blaming it on the iPhone being broke.

DONT BUY A KENWOOD IF YOU HAVE A IPHONE KENWOOD *****

Apr 26, 2016 11:21 AM in response to C_JAE

The iPhone 4 and earlier models carried an analog audio signal via the 30-pin connector. The iPhone 5/6 with the Lightning connector eliminated analog audio. Only digital audio is available via the Lightning to USB cable.


The solution is to use an adapter cable that converts digital to analog and delivers it via a 3.5mm mini (headphone type) plug. Assuming that your Kenwood car stereo has a 3.5mm "Aux" port in addition to the USB, you can use that to connect your iPhone 6.


Here's the adapter cable you need:


http://www.ebay.com/itm/Lightning-Sounds-Kit-Apple-iPhone-5-6-Car-Home-Charging- Aux-Adapter-/281997431386


This cable will charge your phone and play audio via your car stereo at the same time.

Apr 29, 2016 12:42 PM in response to jw-nobo

I had a similar "ipod error" and i fixed the problem by going to settings>music>streaming and downloads. Check Use cellular data. I could not play music at all without this checked to green. I also noticed I had to use the usb cable that came with the iphone 6. The new cable did not work until I changed these settings. Hope this helps. I have the Kenwood KDC-BT84BU.

Dec 23, 2016 6:40 AM in response to C_JAE

You need to check configuration, settings, system. Last version of firmware is v01.05. If you dont have this, download from kenwood support , and upload you firmware with usb ( procedure is explained step by step on kenwwod site). after upload your firmware on device reset the unit clicking small button just on down left corner on unit.

Now check if new version of firmware was instaled on system. If ok, go to audio settings and on IPOD section choice USB 1 way cable option. Now your device is able to play music from your IPOD option on MAIN MENU , conecting your phone with usb cable.

iPhone 6 won't play with Kenwood stereo USB port. Help !!

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