I have an email from Mazda that say's there is no planned update, my dealers are morons. Last week my phone for some random reason worked for two days, now I get iPod error again. I give up
I append the following which is Mazda's reply.
Thank you for raising your concerns with us.
I have detailed below the responses to your questions in the order in which they were raised. Please accept my apologies for my lengthy reply.
1. I am sorry to learn the staff at Donalds Mazda were unable to provide clear information concerning the software installed on your vehicle, where to locate this information and how to update it if required. If you select “Settings” on the home screen, then “Status & Information” and then “Version Information” a list of technical details are displayed including APP. This is the software information and should display 10.….., if you are able to confirm this to me, I can confirm whether you require an update and provide your dealer with the relevant guidance on how to do this. Once again I am sorry your dealer was unhelpful ion this respect.
2. I understand after installing the ISO8 software update on your IPhone you can no longer play music via the USB cable. As previously advised in my colleagues earlier communication the software is not compatible with our systems. I understand you have taken advice from Apple who believe the problem lies with the unit, I am unable to agree with this as the system worked prior to the latest update. I am sorry you feel the system fitted to your vehicle is substandard because of this, however there are no plans to carry out an update to overcome this. I understand that Apple have launched IOS 8.1 which, as I understand is meant to rectify some Bluetooth connectivity concerns. In view of this I can only suggest that you speak again with Apple to identify if, after installation, previous functionality is restored.
3. With regard to the various forums concerning dissatisfaction with the functionality of the system fitted, these are of course noted. Some action has been taken following feedback from our customer’s and other feedback is still under review. For you information, I have provided these details below.
We have an enhanced USB module which improves the following two features. Your IPhone, currently installed with IS08, will not benefit from the following.
- System now reads USB device in the background, allowing the device connected to be used after approximately 30 seconds.
- Playback of a connected music device is resumed from the last position where playback stopped at ignition off and plays back alphabetically from this point.
Other customer feedback that has been relayed to the factory consist of the following and these areas are under study. We will not be able to affect an enhancement unless after the study it is decided a retrospective upgrade is available.
- Repeat/Shuffle functions to be used straight away, currently you need to have first selected a title and then use the shuffle or repeat functions.
- Playback from a playlist where it left off following ignition turn off.
- Playback from where device left off with IPods’s made before 2008.
- Repeat and Shuffle functions via Bluetooth connection.
- Avoid phone book contacts downloading each time when connected via USB.
I am not aware of any aftermarket system in the UK or abroad and this is an area Mazda UK has not entered into. The above areas are under study and we will notify our dealers regarding any future updates that may become available.
I trust the above information confirms our current position with regard to the feedback we have received, and I thank you again for raising you concerns with us.
Yours sincerely
