HT201089: Request and make purchases with Ask to Buy

Learn about Request and make purchases with Ask to Buy
wil_or

Q: Ask to buy notification not received by organizer.

I have turned on Family sharing for my kids and I. As the organize I added my two kids who have their own apple ID's. I verified that Apple ID set in  iTunes/iCloud on all the devices I own (iMAC/Ipad/Iphone) are the same.

When my kids attempt to purchase an app they get the alert to ask for permission to buy. But I never receive notification to approve or reject.

Any help to figure this out it much appreciated.

 

Thanks

Wil

iPhone 6, iOS 8

Posted on Sep 26, 2014 11:50 PM

Close

Q: Ask to buy notification not received by organizer.

  • All replies
  • Helpful answers

Page 1 Next
  • by Erwindus,

    Erwindus Erwindus Sep 28, 2014 2:24 AM in response to wil_or
    Level 1 (0 points)
    Sep 28, 2014 2:24 AM in response to wil_or

    I had the same issue. Turned out notifications for Family was switched off. Once you switch it on, your kids have to resent their "question " for you to receive them.

  • by kswest,

    kswest kswest Oct 9, 2014 10:22 PM in response to Erwindus
    Level 1 (0 points)
    Oct 9, 2014 10:22 PM in response to Erwindus

    I'm having the same problem.  We have Family Sharing setup correctly on my son's iTouch and on my iPhone 5.  Notifications are set to ON for Family.  However, after my son attempts to purchase an app, and provides his password for his iCloud account, I never receive the notification.  I was at the Apple Store today and even the employees there had no idea why it wasn't working.  5 hours after we tested this by attempting to buy an app on his iTouch, I still have not received the notification.  The Apple Store employees verified all of the settings were correct on both devices.  Any ideas would be greatly appreciated!

  • by kswest,

    kswest kswest Oct 10, 2014 9:57 AM in response to kswest
    Level 1 (0 points)
    Oct 10, 2014 9:57 AM in response to kswest

    I checked my iPad this morning and the Family App Request went there instead of to my iPhone.  Does anyone know how to get the requests to be sent to both iPhone & iPad?

  • by ThejumboJet,Helpful

    ThejumboJet ThejumboJet Oct 14, 2014 12:26 PM in response to wil_or
    Level 1 (5 points)
    Oct 14, 2014 12:26 PM in response to wil_or

    I have the SAME PROBLEM !!! All systems have IOS 8.02 - updated software...joined Family sharing but NO push notifications to allow

    them to buy an app, music ,etc, etc.....

     

    It will be 2 days before Apple gets back to me....Any breakthru's PLEASE ADVISE>

  • by dejen1,Helpful

    dejen1 dejen1 Oct 30, 2014 6:29 PM in response to ThejumboJet
    Level 1 (10 points)
    Oct 30, 2014 6:29 PM in response to ThejumboJet

    My problem is I get the notifications but I only have a few seconds to respond then they disappear forever. They are not like a text message or an email where you will receive it when you "get back to your phone".

  • by Aamiti,

    Aamiti Aamiti Oct 30, 2014 7:59 PM in response to dejen1
    Level 1 (0 points)
    Oct 30, 2014 7:59 PM in response to dejen1

    Im having the same problems. how useful is this if you can't review outstanding requests or even have the ability to bring them up again?  Appears to a major flaw in the setup. Very disappointed that this isn't working as expected.

  • by dejen1,

    dejen1 dejen1 Oct 30, 2014 8:10 PM in response to wil_or
    Level 1 (10 points)
    Oct 30, 2014 8:10 PM in response to wil_or

    Trying to forward this thread here.

    Ask to buy notification missed

  • by HuskyFan1991,Helpful

    HuskyFan1991 HuskyFan1991 Nov 1, 2014 11:08 AM in response to Aamiti
    Level 1 (5 points)
    Nov 1, 2014 11:08 AM in response to Aamiti

    I Finally found them. If you drag down from the top of the screen you can see the notifications and approve from there.

  • by Westly197,

    Westly197 Westly197 Nov 2, 2014 12:18 AM in response to HuskyFan1991
    Level 1 (0 points)
    Nov 2, 2014 12:18 AM in response to HuskyFan1991

    Thank you, I had the problem where I'd unlock my iPhone and they just disappear (instead of sliding), or I slide to approve one of several requests, but then the rest of the requests are gone! It was very annoying and I could not find them anywhere!  But now like HuskyFan1991 said, when you pull down from the top and hit the notification tab, there they are.

  • by TheParentFeed,

    TheParentFeed TheParentFeed Nov 12, 2014 9:08 AM in response to HuskyFan1991
    Level 1 (5 points)
    Nov 12, 2014 9:08 AM in response to HuskyFan1991

    Still not seeing mine there - is there something special that you did in the Settings/Notifications section? Thanks!

  • by Stuarthw,

    Stuarthw Stuarthw Nov 18, 2014 1:23 AM in response to Aamiti
    Level 1 (4 points)
    Nov 18, 2014 1:23 AM in response to Aamiti

    Ditto Here...

    So miffed with another Apple "fail"

     

    I'm overseas away from my young children, and frankly its heart breaking for them, 2000 miles away to take the trouble to enter their (unnecessarily complex) iCloud passwords... send the request then ... PUFF ! the requests appear momentarily then disappear , or perhaps worse, don't appear at all on my mac / IOS devices.

     

    How frustrating . It looks to my children as if I haven't bothered "approving:.

     

    What an ill-thought out implementation.

  • by elvissinatra,

    elvissinatra elvissinatra Nov 24, 2014 6:27 AM in response to wil_or
    Level 1 (85 points)
    Nov 24, 2014 6:27 AM in response to wil_or

    I wasn't receiving notifications either. Turned out even though I am the Organizer, I had set my wife up as a Parent, and so she was receiving the notifications. Seems ridiculous that both parents would not be able to receive a notification.

  • by douglas205,Helpful

    douglas205 douglas205 Jan 17, 2015 8:03 PM in response to wil_or
    Level 1 (5 points)
    Jan 17, 2015 8:03 PM in response to wil_or

    A little late to the party but after spending a couple minutes working on the issue (I was getting no notifications) I went into iTunes on the requesting device and made sure that it was signed in as the family member, not as me.

     

    Once I corrected that, it worked beautifully, pinging the notification to my phone/iPad/laptop

  • by cjfilice,Helpful

    cjfilice cjfilice Jan 20, 2015 6:44 AM in response to douglas205
    Level 1 (5 points)
    Jan 20, 2015 6:44 AM in response to douglas205

    Thanks... this fixed my problem too!

Page 1 Next