HT201089: Request and make purchases with Ask to Buy
Learn about Request and make purchases with Ask to Buy
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Helpful answers
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Sep 28, 2014 2:24 AM in response to wil_orby Erwindus,I had the same issue. Turned out notifications for Family was switched off. Once you switch it on, your kids have to resent their "question " for you to receive them.
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Oct 9, 2014 10:22 PM in response to Erwindusby kswest,I'm having the same problem. We have Family Sharing setup correctly on my son's iTouch and on my iPhone 5. Notifications are set to ON for Family. However, after my son attempts to purchase an app, and provides his password for his iCloud account, I never receive the notification. I was at the Apple Store today and even the employees there had no idea why it wasn't working. 5 hours after we tested this by attempting to buy an app on his iTouch, I still have not received the notification. The Apple Store employees verified all of the settings were correct on both devices. Any ideas would be greatly appreciated!
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Oct 10, 2014 9:57 AM in response to kswestby kswest,I checked my iPad this morning and the Family App Request went there instead of to my iPhone. Does anyone know how to get the requests to be sent to both iPhone & iPad?
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Oct 14, 2014 12:26 PM in response to wil_orby ThejumboJet,★HelpfulI have the SAME PROBLEM !!! All systems have IOS 8.02 - updated software...joined Family sharing but NO push notifications to allow
them to buy an app, music ,etc, etc.....
It will be 2 days before Apple gets back to me....Any breakthru's PLEASE ADVISE>
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Oct 30, 2014 6:29 PM in response to ThejumboJetby dejen1,★HelpfulMy problem is I get the notifications but I only have a few seconds to respond then they disappear forever. They are not like a text message or an email where you will receive it when you "get back to your phone".
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Oct 30, 2014 7:59 PM in response to dejen1by Aamiti,Im having the same problems. how useful is this if you can't review outstanding requests or even have the ability to bring them up again? Appears to a major flaw in the setup. Very disappointed that this isn't working as expected.
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Nov 1, 2014 11:08 AM in response to Aamitiby HuskyFan1991,★HelpfulI Finally found them. If you drag down from the top of the screen you can see the notifications and approve from there.
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Nov 2, 2014 12:18 AM in response to HuskyFan1991by Westly197,Thank you, I had the problem where I'd unlock my iPhone and they just disappear (instead of sliding), or I slide to approve one of several requests, but then the rest of the requests are gone! It was very annoying and I could not find them anywhere! But now like HuskyFan1991 said, when you pull down from the top and hit the notification tab, there they are.
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Nov 12, 2014 9:08 AM in response to HuskyFan1991by TheParentFeed,Still not seeing mine there - is there something special that you did in the Settings/Notifications section? Thanks!
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Nov 18, 2014 1:23 AM in response to Aamitiby Stuarthw,Ditto Here...
So miffed with another Apple "fail"
I'm overseas away from my young children, and frankly its heart breaking for them, 2000 miles away to take the trouble to enter their (unnecessarily complex) iCloud passwords... send the request then ... PUFF ! the requests appear momentarily then disappear , or perhaps worse, don't appear at all on my mac / IOS devices.
How frustrating . It looks to my children as if I haven't bothered "approving:.
What an ill-thought out implementation.
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Nov 24, 2014 6:27 AM in response to wil_orby elvissinatra,I wasn't receiving notifications either. Turned out even though I am the Organizer, I had set my wife up as a Parent, and so she was receiving the notifications. Seems ridiculous that both parents would not be able to receive a notification.
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Jan 17, 2015 8:03 PM in response to wil_orby douglas205,★HelpfulA little late to the party but after spending a couple minutes working on the issue (I was getting no notifications) I went into iTunes on the requesting device and made sure that it was signed in as the family member, not as me.
Once I corrected that, it worked beautifully, pinging the notification to my phone/iPad/laptop
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Jan 20, 2015 6:44 AM in response to douglas205by cjfilice,★HelpfulThanks... this fixed my problem too!