iPhone 6 Plus Crashing (a lot)
Hi All,
I was hoping for some very detailed advice on getting my iPhone 6 Plus to stop crashing. It's happening many times per day and almost makes using the device futile.
When it arrived, I backed up my old iPhone 5S to iTunes (encrypted) and then restored that backup onto the iPhone 6 Plus. During the restoration everything went smooth, but after it rebooted and began syncing the apps back over, I would hear the phone ping (charge sound) and syncing would pause for a moment. Turns out it was having a mini crash and the Apple logo would appear for a few seconds, then it would start syncing again. No problems or errors were produced on the iPhone or iTunes.
Once restoration was complete (iOS 8.0.2), all of my stuff was there and iTunes still reported 0 errors. But as I used the phone, I would notice some weird stuff:
1) Swiping between app pages quickly would cause the same mini crash and the Apple logo would appear a few seconds before the phone came back up.
2) After launching an app a few times, the "preview" iOS shows when zooming into the app would become the app icon itself (rather than a preview of the app). This would happen for all apps when entering and exiting.
3) Some stock apps (like Calendar) would be missing their icon altogether.
4) The dark area representing a folder would disappear and the tiny icons just looked as if they were floating.
5) Lots more crashing (when using Siri, when just in my pocket, etc).
If you're still reading this, it's obvious I have a problem in my backup that is causing springboard issues (or something). The obvious solution is to restore the phone to factory settings and not reapply the backup, but I have valuable text messages dating back to 2007 that I'd really like to retain. Keeping that in mind, here's what I've tried:
- Restoring from the same iTunes backup again
- Turning off "Documents and Data" in iCloud
- Reset all Settings
- Reset Home Screen Layout
- Restore from slightly older iCloud backup
- Reduce the number of apps being synced over
When I setup as a new phone after restoration, the problem does appear to go away (in the brief amount of time I spent trying to crash it). I really just need some troubleshooting advice I haven't tried that would (at a minimum) allow me to retain the text message conversations and related media (picture and video messages).
Any thoughts that could accomplish this or information on what this problem actually is? I'm willing to supply logs, etc, if that would be useful.
Thanks very much!!
Payton
iPhone 6 Plus, iOS 8, iOS 8.0.2, 128GB, Space Gray