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Level 2

169 points

iPhone 6 Plus Crashing (a lot)

Hi All,

I was hoping for some very detailed advice on getting my iPhone 6 Plus to stop crashing. It's happening many times per day and almost makes using the device futile.

When it arrived, I backed up my old iPhone 5S to iTunes (encrypted) and then restored that backup onto the iPhone 6 Plus. During the restoration everything went smooth, but after it rebooted and began syncing the apps back over, I would hear the phone ping (charge sound) and syncing would pause for a moment. Turns out it was having a mini crash and the Apple logo would appear for a few seconds, then it would start syncing again. No problems or errors were produced on the iPhone or iTunes.

Once restoration was complete (iOS 8.0.2), all of my stuff was there and iTunes still reported 0 errors. But as I used the phone, I would notice some weird stuff:

1) Swiping between app pages quickly would cause the same mini crash and the Apple logo would appear a few seconds before the phone came back up.

2) After launching an app a few times, the "preview" iOS shows when zooming into the app would become the app icon itself (rather than a preview of the app). This would happen for all apps when entering and exiting.

3) Some stock apps (like Calendar) would be missing their icon altogether.

4) The dark area representing a folder would disappear and the tiny icons just looked as if they were floating.

5) Lots more crashing (when using Siri, when just in my pocket, etc).

If you're still reading this, it's obvious I have a problem in my backup that is causing springboard issues (or something). The obvious solution is to restore the phone to factory settings and not reapply the backup, but I have valuable text messages dating back to 2007 that I'd really like to retain. Keeping that in mind, here's what I've tried:

- Restoring from the same iTunes backup again

- Turning off "Documents and Data" in iCloud

- Reset all Settings

- Reset Home Screen Layout

- Restore from slightly older iCloud backup

- Reduce the number of apps being synced over

When I setup as a new phone after restoration, the problem does appear to go away (in the brief amount of time I spent trying to crash it). I really just need some troubleshooting advice I haven't tried that would (at a minimum) allow me to retain the text message conversations and related media (picture and video messages).

Any thoughts that could accomplish this or information on what this problem actually is? I'm willing to supply logs, etc, if that would be useful.

Thanks very much!!

Payton

iPhone 6 Plus, iOS 8, iOS 8.0.2, 128GB, Space Gray

Posted on Sep 27, 2014 10:35 AM

160 replies

Apr 27, 2015 10:04 PM in response to vanitalo

there is a way actually you can take an older back up which is before issue start or u can check settings/icloud/manage storage check what includes to your iCloud back up (example i had similar issue after i download an app which changes the icons on home screen my phone started to crash and spent too much battery i used the backup which belongs to one day earlier from i download the app. also one time i downloaded a game it made the same thing so i deleted the game and took a new backup then used it. as u know iCloud back up downloads the apps u used from app store and if app has problem no matter u restore device when it start to download issue comes again

Apr 27, 2015 10:07 PM in response to vanitalo

it could be anyway did u try to set is as new iPhone to see if it works? after u set as new u can sign in to iCloud to take only your contacts back and check if the device still crashes without apps. If it is not you can start downloading to apps one or two at once to see which app is crashing. no matter how many apps you have it is important they are healthy for SW

RJBMD

Level 1

0 points

May 9, 2015 4:29 PM in response to tkwlee

I Had many crashes every day, but when I turned off Background App Refresh, it stopped happening.

May 12, 2015 5:33 AM in response to Payton Garner

I Have a 128gb 6 plus and I recently noticed tHe crash because it was unusual.

Crash tend to happen when I switch between app or when I press the home button to retuen to the home screen.

this was a backup using my 5s. I'm going to setup the phone as new and see if it solves my problem.

May 16, 2015 11:33 PM in response to Hankchangtse

i submitted my diagnostic log to apple online support and it suggested to send in my iPhone for a replacement or service. I also showed the same diagnostic log to Apple online support chat who suggested the crashing was because insufficienct ram. The online support advised me to restore from new using recovery method and see if it would help. I didn't want to spend anymore time testing my iPhone so I booked a genius appointment at an Apple Store. AT the store I was told looking at my logs It looked like I had a faulty logic board. I also had a dodgy, sticky home button For those two reasons he replaced my iPhone.

i now have a new iPhone 6 plus and I'm setting it up as new. Hopefully it won't crash like the old one did.

Jul 2, 2015 11:49 AM in response to Hankchangtse

I had similar problems over the last 8 months with my iPad Aur 128GB with 1400+ apps. It already started on my iPad 4 with 64GB and I bought the Air with the hope that the problem is going to get better.

Nothing helped at all. But 8.4 seemed to fix the problems. I think there where memory leaks in the iOS or the iOS overwriting reserved memory due to too large app tables. So I updated yesterday and had no chrash even with trying out all the things that normaly instandly crashed.

But thers nothing in the change,og? So apple had no known problem there and nothing got fixed??

Anyone elses device working crash-free with 8.4?

Jul 2, 2015 2:51 PM in response to -thoraxx-

I updated to 8.4 since day 1 of release. I have not experience any respring yet. There has been some weird UI glitches though. They manifest in strange ways - like notification centre pull down graphic glitchy. But no respring to white apple logos.

Jul 2, 2015 2:55 PM in response to Hankchangtse

Previously, i was experiencing random resprings quite frequently.

Jul 6, 2015 11:45 AM in response to -thoraxx-

The same for me !!!

Apple should explain that this awful bug was fixed by iOS 8.4 !!!

Sep 19, 2015 8:26 PM in response to isup3rf1y

Is it possible the apps are checking location causing processor overload

iPhone 6 Plus Crashing (a lot)