You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Anyones health kit app stop working?

I went to bed last night and everything was tracking fine between my Healthkit app and myfitnesspal app. I had 5 or 6 things pinned to my dashboard. I woke up and it is all gone.. Nothing is pinned to my dashboard and when I swipe to put it on my dashboard and press back it still isn't there and I go back in and it is switched off. I click on the Show all data and it does the spiny thinking icon forever and won't populate. But my steps I think are still being calculated in myfitnesspal. I have killed all open apps, soft restart, hard restart and nothing has fixed it. I have the iPhone 6 64gb ATT with the os and all apps updated.

iPhone 6, iOS 8

Posted on Sep 28, 2014 1:00 PM

Reply
185 replies

Sep 21, 2015 11:04 AM in response to Drizzt90

Have been running IOS9 on my iPhone 5 since it came out last Wednesday. At first I thought the upgrade had solved the issue of losing data in the Health App. Not so! The data and my medical ID info still sporadically disappear requiring you to turn the phone off and back on again to get it to reappear. And now, the medical ID info won't even show under Emergency - it did before! Come on Apple - I know you are better than this - good grief!

Oct 24, 2015 9:46 AM in response to ma_nn

Did you ever get this resolved. I having the same issue on my 6s Plus w/9.0.2 with the Apple Watch. I've tried everything I can think of barring a complete reset to factory settings.


I upgrade from the iPhone5 and used my backup on the 6 to keep all my settings. I had paired my watch on the new 6 everything seemed fine, then overnight the Healthkit took a dump and all data was lost. The only thing that seems to work is the Emergency info.

Nov 18, 2015 3:27 AM in response to Drizzt90

My Healthkit has problems. Half works and the other half doesn't. I track my sleep using a Withings Aura. Every day the data makes it to Healthkit in the "Show All Data Points" section. But in the graph for sleep, it says "No Data." So the data is there but it is not there. Is there a way to make it there and there.

Nov 18, 2015 8:11 AM in response to randychan111

I agree, it must be the easily the worst app Apple have ever created.

It's worse than "useless", i.e. it's a ➖negative nuisance➖. Mine takes up 8.7GB of space and I cannot delete it.

What a pile of ***** !.

Apple are starting to resemble of MS of old.

No wonder Tim Cook is going to allow the deletion of some stock apps soon!

That's just the fastest workaround to this bug infested **** pile


There is no really helpful responses or insights from them on this issue.

Nov 19, 2015 10:33 AM in response to Drizzt90

So. This app quite tracking for me as well. Search for the problem brings me here to this 1 yr+ old thread and 1 major iOS upgrade later it seems it is not fixed.

Resets and removing linked apps does not fix it. I can not even add data manually. But I do know the hardware is working because I installed StepTracker app and all my steps from the day I got the phone are in there. So obviously it's the crap software that I can't delete.

This is pretty sad.

Dec 19, 2015 9:53 AM in response to TonyIsUnderwhelmed

I was able to resolve my issues following a few steps in conjunction with updating my phone to iOS 9.2.


My fix was based on another member's recommendation combined with some tips I had researched that never worked independently. I hope this method can help you [How I fixed Health: Health app not working; Health dashboard stuck; Health database corrupt.]

Dec 23, 2015 2:09 PM in response to Drizzt90

This is completely asinine that Apple can't fix this issue. Every update and I think "surely, this time", but no. Ever since I went from the 5s to the 6s my Health data has been gone. I used that religiously, and updated it daily. Now it's toast and I can't collect any more? Not only that, but it has affected my Watch, as well as Run Keeper. Nothing tracks properly now. Sorry to vent here, but I've gone through 12 pages of history and tried every single thing to no avail. How long does it take?!?!

Anyones health kit app stop working?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.