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iPhone 6 plus crashes when I download, update or delete any apps

I just got my iPhone 6 plus 128 gb (iOS 8.0.2) on Friday (9/26/14) I started it as a new phone and used it for a day and it all worked fine as far as I could tell (there weren't many apps I tried, but the couple I downloaded to test seemed to work out). I backed up my iPhone 5s 64 gb and then restored the new phone to that backup and have had nothing but problems since. Every time I download, update or delete any app the phone crashes. The white apple appears and it takes a few minutes for it to turn back on. I have repeated this error at least 50 times now and it happens every time. Sometimes it will crash if I try to do too many things in too short a period of time as well. I understand that this is a new phone and a new version of the operating system and glitches are to be expected. I'm not looking to complain so much as I am just looking for some hope that this can be resolved. I have read of similar issues and the consensus seems to be that I will have to start over as a new device and download the apps individually from scratch. This is really not a great option for me though. This is my 5th iPhone (6th if you count the 5s and ran through the washing machine in February) and I have a lot of information saved from over the years that I don't really want to lose. I have already tried re-restoring it from the backup and it's the same result. I don't know, maybe they'll fix it with another update. fingers crossed.

iPhone 6 Plus

Posted on Sep 29, 2014 5:52 AM

Reply
66 replies

Oct 9, 2014 7:35 AM in response to eeyack

Okay, and now have more than 48 hours have passed.

Result: Yesterday there was a single initially unnoticed respring in my pocket.

Otherwise, everything is extremely stable and reliable.

I can not say whether the limit is 800 or 750 apps currently.

Of course, it's kind of annoying but so are freed his iPhone also something of unused appendages.

So you have even more space for recording HD videos. 😉

Seriously, who wants to use his iPhone 6 plus 128 GB normal, so many apps should delete until you get below 750. Then one is apparently currently on the safe side.

However, Apple should see to it that they solve the problem as soon as possible with an appropriate update. I think nobody wants to wait for it to iOS 9 ... ^^

Oct 9, 2014 8:58 AM in response to eeyack

Yeah, me too man, something is really wrong with the 6 Plus. Going to the Apple store this afternoon. So far I have tried:


Restoring from DFU to 8.0.2 = red of blue screen crash

Restoring from DFU to 8.0 = red of blue screen crash

Setting up from iCloud backup = red of blue screen crash

Setting up from iTunes backup = red of blue screen crash

Setting up as new phone = red of blue screen crash


Yeah, so I got nothing. I had to take my sim out of my new iPhone 6 Plus and put it back in my 5S just so I had a working phone today. Help Apple :\


Oh, also this is on a Silver AT&T 6+ 16GB

Oct 9, 2014 9:34 AM in response to MarcOliver

So, I deleted 150 apps (every one that I deleted made me more angry that I even had to). I am down to 830 apps (who needs that many apps? nobody, that's who, but I do want that many apps, and many more for that matter). I put my phone on standard view and have run for about 24 hours with only one crash, but that didn't seem like the regular crash. I was pushing it pretty hard to try to make it snap. I can now change my wallpaper in the wallpaper setting. I am unhappy about this. I don't want 40 gb of HD videos on my phone, but I don't want to leave that space unused either. I guess this is a solution although it would have been nice to know before I had to pay the extra money for the bigger hard drive. I'll keep waiting.


P.S. I am feeling sorry for the people with the red/blue screen crashes because I know that it *****, but I don't think that this is that.

Oct 9, 2014 2:04 PM in response to JasHayre

Well, your post and the notice I have just done look that the problem is that a lot of apps are not optimize for iOS 8 AND the 6 plus yet AND iOS 8 has no 'answer' to 'emulate' this. I don't know how I could it better explain.

The notice I have just done is that I had a crash after I have opened an app that is not optimize for iOS 8 and the plus yet.

So why are more 128GB devices affected?

I guess because they have a lot more apps installed than devices with less storage. And so the probability of software conflicts is higher.

And then is our idea logical that there are not so much problems with crashes when there are not so much apps installed.

If number of all installed apps or the number of not optimized installed apps is the reason - I don't know.

I guess second. Because I have only sometimes and infrequent a crash when I use a not optimized app.

Oct 11, 2014 3:33 AM in response to MarcOliver

I will also test this today.

Today I'm going to take a little trip to the Horror Nights in an amusement park and will be back home late at night. It is (take pictures, postings etc.) real claimed. And we will travel through Germany and France. Although I do not think that the problem is located in Germany.

Let's see how the 6 plus behaves this all.

However, I noticed the following. In the meantime, I did not notice any sudden crashes without doing anything but only if I wanted to do something. Last night before I went to bed, for example, when I tried to see the widgets in NC. And just now when I wanted to ask a further half an hour the alarm. Fire up the clock app via home screen and there was the crash.

The half hour I have now more from the day ....;)

Oct 12, 2014 4:53 AM in response to JasHayre

It is still strange. After my last post, the iPhone was not able to find the 2.4 Ghz or 5 Ghz the WIFI. I had to reboot.

During my trip yesterday then I had no problems.

Facebook, the camera app, Glympse, email, WhatsApp, FB messenger, everything worked perfectly in LTE, 3G, roaming and hotspot. Later at home in WIFI also.

Except that when using the Navigon app repeatedly entered the screen lock.

Just now the iPhone then had a respring. As it was in front of me I could see that it was in the case no `white apple crash'. And the reason I was able to easily locate the event. It was an incoming WhatsApp message.

Well, the problems are subjectively felt less.

Since I was also able to locate it on my 6 plus came to a crash before the last update of Glympse and after the update no longer seems to me that my theory updates reduce the problems and eventually completely prevent always logical.

I bet that a corresponding update of WhatsApp and a lot of other apps would also cause much.


BTW: I had disabled Background App Refresh before the trip and reenabled when I came home.

Oct 13, 2014 1:01 AM in response to JasHayre

Yes with all this I agree.

In this thread we have nevertheless found that the 6 plus 128 GB is more stable are the less installed apps and more memory is free.

I still feel that the crashes still occur are due to software conflicts. Every now and then I have widgets if they want to start to update a crash when you display the information. And then when I start certain apps. But no idea. In Germany we say that this is a fishing in troubled waters.

The situation is far from satisfactory. But Apple can afford to ignore this. Eventually my friends will be the problems just disappeared and no one will remember this thread.

Oct 13, 2014 8:17 AM in response to MarcOliver

I do not think Apple can afford to ignore this. At present only a few of us are having crashes. Those of us with lots of device memory (128GB) and lots of apps.


In time, the average user will have 128GB and perhaps 1000 apps. Then crashes will be common to users, and Apple will have no choice but to fix it. Apple know this, and I cannot think they would be so stupid as to ignore this and wait a few years for that scenario to arise.


I have sent Apple my first 3 days usage crash logs. 100MB of data! So many crashes. Everyone who has this problem needs to do this.

iPhone 6 plus crashes when I download, update or delete any apps

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