You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

eeyack Author

Level 1

5 points

iPhone 6 plus crashes when I download, update or delete any apps

I just got my iPhone 6 plus 128 gb (iOS 8.0.2) on Friday (9/26/14) I started it as a new phone and used it for a day and it all worked fine as far as I could tell (there weren't many apps I tried, but the couple I downloaded to test seemed to work out). I backed up my iPhone 5s 64 gb and then restored the new phone to that backup and have had nothing but problems since. Every time I download, update or delete any app the phone crashes. The white apple appears and it takes a few minutes for it to turn back on. I have repeated this error at least 50 times now and it happens every time. Sometimes it will crash if I try to do too many things in too short a period of time as well. I understand that this is a new phone and a new version of the operating system and glitches are to be expected. I'm not looking to complain so much as I am just looking for some hope that this can be resolved. I have read of similar issues and the consensus seems to be that I will have to start over as a new device and download the apps individually from scratch. This is really not a great option for me though. This is my 5th iPhone (6th if you count the 5s and ran through the washing machine in February) and I have a lot of information saved from over the years that I don't really want to lose. I have already tried re-restoring it from the backup and it's the same result. I don't know, maybe they'll fix it with another update. fingers crossed.

iPhone 6 Plus

Posted on Sep 29, 2014 5:52 AM

66 replies

JasHayre

Level 1

7 points

Oct 25, 2014 11:15 AM in response to eeyack

Yes, the issue is that only those with a lot of Apps (or other files) buy a 128GB device. So it is not unreasonable to be able to expect to fill/use it however we wish.

Apple clearly failed to test this properly.

Oct 25, 2014 12:55 PM in response to drwmorales

Final update... after my replaced new iphone 6 plus 128gig failed and kept crashing... I did the following and it has been 2 weeks since a crash and it has operated seemlessly...

1) Logged into my icloud account and remotely erased entire phone.

2) Restored using itunes and not a back up from cloud

3) ***LET ALL APPS UPDATE*** ( I actually daily would go to the app store and assure that there were none lingering)

4) After 2 weeks of zero crashes. I believe that it was software related and not hardware as I had my original replaced and yet it still had same problem.

I hope this helps....

Oct 25, 2014 1:13 PM in response to drwmorales

Ok, so if I wipe my phone and restore it using iTunes to get the apps installed, I will have my desktop on the phone still OK with the groups arranged how I like and the apps in them.

But I am not sure if I will have my 7 years of text messages, I guess iTunes backs them up.

What you are saying is that restoring my aprox 800 apps from iTunes will work but NOT using iCloud backup to restore it. I guess I could try it, I would backup to BOTH iCloud and iTunes first just to be safe.

Right now I get 1-2 crashes per day, not as much as before but I still get nervous when I go into springboard. I just don't understand why Apple can't fix this problem?

JasHayre

Level 1

7 points

Oct 26, 2014 1:49 PM in response to drwmorales

I have already (previously) wiped my phone, and restored it using iTunes. I never even tried using iCloud to do it. All my apps were, and are, updated.

It still crashes every 5 minutes, on average. Even when not being used (I can hear it "ping").

Nov 4, 2014 6:44 AM in response to eeyack

Hi, i comment my problem....

I have an iphone 5s that works excelent on ios 7.

I restore to ios 8.0.2 and cames the problem... ALL APPS DOWNLOADED FROM APP STORE DO NOT LAUNCH!!!

all native apps works fine, BUT NOT THE STORE APPS,

i have NO facebook, whatsapp, twitter, etc...

i do a complety restore to ios 8.1 from itunes (i dont restore any backup, just put it as a new iphone), then i try to install the apps, and the same problem!!! DIRECTLY THE APPS DO NOT LAUNCH, it makes a crash and go back to the springboard.

Personally i guess apple must re-sign the ios 7.1.2 firmware for those who wants downgrade from 8.x to 7.1.2 because this fuc*ing problems

i find some news that tells there is some phones with another memory (TCL vs SCL) that causes isuess with the IC CONTROLLER

http://www.businesskorea.co.kr/article/7084/huge-potential-recall-technical-defe cts-iphone-6-raise-questions-about-controller-ic

PLEASE APPLE BRING ME ASSISTANCE, I DONT KNOW WHAT I CAN DO

iPhone 5s, iOS 8.1

JasHayre

Level 1

7 points

Nov 4, 2014 1:49 PM in response to damicañuelas

That is a very useful link. Apple need to respond to this.

iPhone 6 plus crashes when I download, update or delete any apps