Defective Iphone 6 screens?

fsj1962 wrote:

My daughter put the iphone 6 (with a TPU casing and screen protector) together with a portable battery charger (she always does that with her Samsung S3 and had no problem) in her pocket. She just set down and there was no impact or whatever. When she took out the iphone, the screen has cracked. Yes, it is possibly due to some impact but it is not like there was a hard knock or whatever. In fact, I have also put my other iphone 4 & 5 with portable charger in my pocket before and there were never any issue. I believe that the glass used by Apple this time round is definitely not sufficient to protect against even minor knocks due to the larger screens. For me, Apple should have taken that into consideration in their design. I am sure I will hear of more complaints about iphone 6 screen cracks in time to come. Just watch it. My advice to all iphone 6 users is that they purchase the iCare or if not, buy those casing which cover the screen as well, otherwise, suffer at your own peril. There is nothing much I can do now. The authorised Apple service centre wanted to charge me S$550 to repair when I paid only S$388 when i purchased the new phone with a plan. I decided not to repair it and count it as a bad experience with Apple, after many years telling people that Apple products (I had iphone 3GS, 4, 5, Mac) are very reliable and sturdy. It just leave a really bad taste this time.

If they wanted that much to 'repair it', then they either weren't an Apple authorized service center, or the device was so badly damaged it's beyond economical repair.

iPhone 6 screen replacement runs $109 USD + tax.

iPhone 6 out-of-warranty replacement runs $299 USD + tax.

If Apple or an AASP wanted more than that, then your iPhone was so badly damaged then it's not even salvageable for parts by Apple.

I have the same problem. Just bought 4 of them less than a week ago and 1 fell off from the knee down. The screen shattered. IT WAS IN A PROTECTIVE CASE. Apple refuses to admit it is either lousier quality glass from the previous models or bad design. I have had iPhone 5, 4 and 4s and in many occasions flew of my hand landed on tile floors and all I got was nicks or bends on the frame. Never a broken glass. iPhone 6 seems to have many problems including the bending problem and Apple refuses to admit it. I am mad and furious at Apple for their degrading quality and service.

sum1 wrote:

I am mad and furious at Apple for their degrading quality and service.

Nonsense. You got lucky before when you dropped your expensive electronics. You got unlucky this time. It's upsetting but it happens.

sum1 wrote:

I have the same problem. Just bought 4 of them less than a week ago and 1 fell off from the knee down. The screen shattered. IT WAS IN A PROTECTIVE CASE. Apple refuses to admit it is either lousier quality glass from the previous models or bad design. I have had iPhone 5, 4 and 4s and in many occasions flew of my hand landed on tile floors and all I got was nicks or bends on the frame. Never a broken glass. iPhone 6 seems to have many problems including the bending problem and Apple refuses to admit it. I am mad and furious at Apple for their degrading quality and service.

Sorry your screen broke, but you can't be serious that iPhone 6 is the issue? Look around this forum and you'll see people have dropped their iPhone 3, 3G, 4, 4S, 5 and 5S who have experienced broken screens. The screen is glass and glass can break.

I've had iPhones since the first generation all the way through iPhone5. I have dropped most of them from higher levels multiple times and non broke. I don't think I was lucky with all iPhone the past 7 years. Luck has nothing to do with it!

sum1 wrote:

I've had iPhones since the first generation all the way through iPhone5. I have dropped most of them from higher levels multiple times and non broke. I don't think I was lucky with all iPhone the past 7 years. Luck has nothing to do with it!

All the people who dropped their previous models to find cracked screens would certainly disagree with you. You've been lucky. And now your luck ran out.

sum1 wrote:

I've had iPhones since the first generation all the way through iPhone5. I have dropped most of them from higher levels multiple times and non broke. I don't think I was lucky with all iPhone the past 7 years. Luck has nothing to do with it!

So, I guess all the other people who've broken iPhones prior to the release of the iPhone 6 were..... were the unlucky ones who got the very few breakable ones? You should the screen of my iPhone 4.

Whether or not a phone breaks when it falls depends on a number of factors including height, angle of impact, the surface it hits, whether it's been dropped before and has small nicks. There are so many variables. But, the constants are glass breaks and people get upset when it does. Most times phones don't break. But sometimes they do. Sorry for your loss. Next time, buy AppleCare+ or insurance.

Meg St._Clair wrote:

sum1 wrote:

I've had iPhones since the first generation all the way through iPhone5. I have dropped most of them from higher levels multiple times and non broke. I don't think I was lucky with all iPhone the past 7 years. Luck has nothing to do with it!

So, I guess all the other people who've broken iPhones prior to the release of the iPhone 6 were..... were the unlucky ones who got the very few breakable ones? You should the screen of my iPhone 4.

Whether or not a phone breaks when it falls depends on a number of factors including height, angle of impact, the surface it hits, whether it's been dropped before and has small nicks. There are so many variables. But, the constants are glass breaks and people get upset when it does. Most times phones don't break. But sometimes they do. Sorry for your loss. Next time, buy AppleCare+ or insurance.

But it's so much easier to blame Apple, when it was the user who dropped the phone on a hard surface 😉

Did you purchase your phone with a credit card? Some credit card companies offer 90 to 120 days of accident protection. If anything happens to your phone within that time, then they replace it. My Discover Card offers that.

Got the iPhone 6 late last week and put it on charge waiting for my Nano SIM that arrived today (Monday) then installed my backup from my 2yo+ 4S. Took it out with me once today in the car otherwise sitting on my desk and counter. Cant recall dropping or even bumping it. Havnt had it in my pocket but only carried it. Tonight noticed that it has a 1" long crack on the screen next to the power button. Have owned an iPhone 3 and 4s and have never had a cracked screen ever!

Well that could be my ipgone 6 story... Mine made it through 6 days and screen broke falling 20 cm, landing on my foot ( dident hurt at all) glass broke. And it costs a fortune to replace 😠.... Now I have had the phone for 2 weeks and the power button is broken to.. It's in a flip case! That is the worst phone I have ever haD.. I'm so disappointed in apple that I'm considering buying a windows phone instead...

Apple should refund all iPhone 6 and 6+ and start over.. That would be good service...

With me it was even worst... the screen broke while I took my Iphone 6 from my pocket, just because I apllied some force(nothing you would feel you should not do with a mobile phone).

Called Apple, thay said it was abusive handling!!!!! I wrote to Apple Europe in Ireland, but I never got na anwser.

Iphone 6 is a a very weak mobile phone, You are buying a glass Diamond, paying as a Diamond, but will break as a glass. To shame apple buids a machine tha good amd beautiful, burt so weak.

I regret every day I bought mine!

Apple just don't care about customers

Mine broke without even fall.

Apple don´t care about customers

Yes, I dropped mine accidentally from the top of the worksite (57 stories up) and it hit a truck full of bricks and bounced off in front of a passing circus elephant parade which managed to kick it 40 yards under a passing steamroller. I now have a small crack in the screen and a couple of scratches.

Apple, this is totally unacceptable!

Pete

Wow! Your Samsung really survived the drop. Is it dishwasher safe?