Music-Artists on iOS 8.0.2 - alphabet scroll

I'm on the iPhone 6, working with iOS 8.0.2. I have a minor issue with music app that I've never run into before. When I go to Artists, and I use the alphabet scroller on the right side of the page, I can't touch any letter before V. When I hit V, the first artist that appears is Arcade Fire, then goes through the rest of my A artists. When I hit any letter W or later, it works properly. All my music is there, and I can manually scroll through the list, but the alphabet scrolling saves a lot of time. Further, the alphabet scrolling works properly when I look at any other subsection of music, such as Albums. Already tried resetting my phone, any suggestions as to what I should do now?

iPhone 6, iOS 8

Posted on Sep 29, 2014 12:27 PM

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40 replies

Nov 30, 2014 8:15 AM in response to dannyfried590

So if i want to organise my music without ignoring the starting "a", which in fact i do, i would have to go with this bug? That's totally dissatisfaction.

This is what i'm going through

User uploaded fileUser uploaded file

I notice that the songs are being organised according to their tags from the itunes store. For example, the "M" above comes from the song "Murder" sold separately as a single, as well as the starting-"a"-ignoring tracks as they are in the store. I do really hope apple will fix this soon, my new iPhone 6 experience is suffering.

Dec 10, 2014 3:15 PM in response to dannyfried590

Hi all. Although I can't confirm this is the actual fix, after reading through the thread and accidentally fixing it myself, I think I have a solution (or at least I think I know the root of the problem).


I think it's a bug in how the music app recognizes "compilations." So I wasn't able to scroll between A through V. I think that's because one of my albums that was labeled as a compilation had an album artist that started with an A but was listed in the compilation as "Various artists". Could just be a coincidence, but there's your A and V. For those of you who couldn't scroll between different letters, maybe your album artists were grouped as something else. But I think V is so common because it makes sense to turn "various artists" into a compilation. But I digress.


When I turned off the compilation setting (I even removed it from my iPhone, since I don't listen to the album anymore) and then synced, the letter scrolling started working perfectly again.


Fairly confident that the root of the problem and the solution are there somewhere in my ramblings. Someone with a bit more technological knowledge could probably tell you why. Hopefully Apple fixes it in a software update. To be honest, I've been having a lot of problems with the Music app in general. It's a shame Apple has neglected it. Oh well...

Dec 14, 2014 8:52 AM in response to dannyfried590

Hi all - have been having the exact same problem as everyone else and I found a solution that worked perfectly for me. A bit time-consuming but there are ways to make it go quickly. The problem clearly seems to be with purchased songs that are somehow mislabeled in some core setting that one can't get to. The solution is to first identify all of the songs that are causing the problem. Thiis is fairly simple: just look at the app on your phone and identify those songs, albums and/or artists that have a wrong "first letter" assigned to them as illustrated in HSJem's screenshot above. Then in iTunes on your computer, select all of these songs, using control-click to highlight them one by one until you have them all highlighted. Note - these should all - and only - be songs that you have purchased, nothing that you have ripped from a CD. Once you've selected those songs, right-click on the selected group (for Windows users; sorry, not sure how this work on a Mac) and select "Create AAC version." This will take a while and you'll see a new version of each song eventually showing up under the old version. Once done, delete the original files (which should still be highlighted). You may then need to sort the newly created files into their appropriate playlists, depending on how you are set up. Then resynch. This worked for me - hope it does for you too. Oh, I also double-checked to make sure that the "Sort by" labels were correct (go into "Get Info" on the problematic songs and check the "Sort" tab). Don't know if this was necessary, but it couldn't hurt.

Jan 15, 2015 7:25 PM in response to dannyfried590

So I had the same problem and this post is the one that helped me get it fixed. I only had the problem on the artists tab where it wouldn't scroll right. There was 3 artists in the a section under v. If I turned off group by album artists in my music settings it worked fine. Although it kinda bugged me and I wondered if I could leave it on and it still work cause I had never messed with that setting on my previous iPhones and didn't have this problem on them and also my little tad ocd to keep things the exact way I want them lol.Turns out it was only one song that was the culprit from each artist. A song off a various artist album even though they were not checked as a compilation or anything that should throw it off I could tell. Also it was ones I had downloaded from iTunes. Once I deleted those 3 diff songs it worked fine. Well I made sure the artists and sorting was right and resynced them but it still didn't work. So I remembered someone here said something about creating an acc I think it is version of the songs and deleting the main ones so I tried that and synced them and it worked just fine and I'm able to keep all my songs on my phone 🙂

Jan 27, 2015 3:27 AM in response to radau_

Thanks radau_🙂. You saved me !!


Just purchased a brand new iPod Touch and I had exactly the same issue with the artist list not scrolling. I returned the first iPod to the Apple Store thinking it was a hardware issue and the same thing happened with the next new iPod Touch. It's not a hardware issue. I had the same issue as you with an artist that started with "A" appearing under "V" at the top of the screen and this seemed to stop the scrolling function from working. I deleted the songs, however it was still appearing in the artists view as being in the cloud. The last step was to go into the iTunes Store, into my purchases and hide the albums from this artist in the store - iTunes Store: Hiding and unhiding purchases - Apple Support. That fixed it. Yay !!

Jan 28, 2015 12:07 PM in response to dannyfried590

I'm having the same problem, one song (a single) is sorted under F (so nothing to do with "Various Artists") right in the middle of the A section. This song is NOT purchased through iTunes, in fact it isn't even available there at all. It does state that it's a "purchased" AAC file anyway though. I ripped it from the original CD, which I still own (but can't rip in my new iMac... :S). I've edited every tag in iTunes, and also with Kid3, a separate ID3 tag editor. There is no field whatsoever in the file that starts with an F, or should be sorted by anyway. I'm stumped.


Also, if I delete the song in Music.app, it crashes. Every time.


This is clearly still a bug, and clearly a bug with some kind of information data written to the file or in the library itself.

Feb 4, 2015 12:52 PM in response to Endemoniada

OK, so I found a way to fix this. What I had to do was make a copy of the offending file on my desktop, then remove the song from iTunes completely (delete from library and disk). Next, sync the iPhone to remove the file from there as well. Download Tag Stripper from the Mac App Store, and run the copy through it (make sure you know all the metadata so you can fill it in again). After this, and I assume this is optional since you can just do it in iTunes, I used an ID3 editor to fill in just the basic ID3v2 metadata. This way it shows up where you expect it when you import it back into iTunes again. After this, just do another sync, and the new, clean file should no longer be causing weird alphabet scrolling issues in Music.app. Now it also no longer claims to be a "purchased" file, when it never was to begin with.


Unlike the previously proposed issues, this gets to the root of the problem and nukes it entirely, at the cost of some manual labor.

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Music-Artists on iOS 8.0.2 - alphabet scroll

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