iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

> Any Apple employee that is also a product user (and the vast majority of them are, IMO) if they did use this forum, can only present themselves as Users,

> not as Apple Representatives. (Edit: Other than the Community Specialists that degree referenced)

> This is the equivalent of you standing outside the mall, complaining to passersby that a particular store inside won't accept your return, but you

> actually haven't spoken to any of those store employees or the store manager. It's like you're expecting them to still by, overhear your conversation,

> then jump in.

I'm finding this to be a contradiction. Either there are people here (i.e., Apple employees) who might be able to get the message to the higher ups of Apple that there is a problem here, or there aren't.

As I mentioned above, I don't have an iPhone 6 and currently use my iPhone 4. But I won't buy an iPhone 6 because of the Error 53 problem (and, now, also due to the counterproductive responses I'm getting here).

As for contacting Apple directly, through the Approved Apple Contact Form:

In general, people speaking as a group (i.e., all the people who have complained on this topic of this forum) generally have more impact than a single person complaining all alone (even if the same people number of are complaining). I'm happy to add my voice to this group, but the kind of responses I've seen above, such as:

>That's your privilege

>You should always buy the device that best meets your needs

demonstrate the level of push-back that I can expect in the future from Apple and its champions.

Good day.

No, the hosts and Community Specialists will not send a message to the higher ups. And no matter how many post here (and it really isn't that many) it won't make any difference. I fail to see how saying you should buy a device that meets your needs is some kind of push-back.

risandy wrote:

> Any Apple employee that is also a product user (and the vast majority of them are, IMO) if they did use this forum, can only present themselves as Users,

> not as Apple Representatives. (Edit: Other than the Community Specialists that degree referenced)

> This is the equivalent of you standing outside the mall, complaining to passersby that a particular store inside won't accept your return, but you

> actually haven't spoken to any of those store employees or the store manager. It's like you're expecting them to still by, overhear your conversation,

> then jump in.

I'm finding this to be a contradiction. Either there are people here (i.e., Apple employees) who might be able to get the message to the higher ups of Apple that there is a problem here, or there aren't.

As I mentioned above, I don't have an iPhone 6 and currently use my iPhone 4. But I won't buy an iPhone 6 because of the Error 53 problem (and, now, also due to the counterproductive responses I'm getting here).

As for contacting Apple directly, through the Approved Apple Contact Form:

In general, people speaking as a group (i.e., all the people who have complained on this topic of this forum) generally have more impact than a single person complaining all alone (even if the same people number of are complaining). I'm happy to add my voice to this group, but the kind of responses I've seen above, such as:

>That's your privilege

>You should always buy the device that best meets your needs

demonstrate the level of push-back that I can expect in the future from Apple and its champions.

Good day.

All users of this forum (other than Community Specialists) are here as users only. Nothing else. While I don’t work for Apple, I work for a branch of a very large company, whose name I’m sure you’d recognize. I, however, don’t identify which company, partially for obvious reasons, but also because the terms of use of this forum discourage providing any information that could specifically identify you. (i.e., if you post your real name or your phone number or your email, etcetera, the Hosts will quickly remove it, especially if it’s reported.)

Community Specialists simply answer questions that have been unanswered for about 24-48 hours. That’s it. They are not Apple Support.

As far as ‘group pressure’, that’s what the Feedback Channel is for. Apple specifically set this up for users to give feedback. This forum is not intended for that. In fact, ‘taking polls’ is also prohibited by the terms of use of this forum. Did you read the terms at all?

And it’s not about being a ‘champion’ of a product. It’s about the actual rules, as written, whether it’s at Apple or anywhere else. It’s not about push-back; it’s about what steps your actually supposed to follow in certain situations.

Other than those that are ‘bandwagoning’ with you, what are you expecting from the other users of this forum?

In this particular case Apple HAS issued an official statement, made to several press outlets:

"We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers," the company said. "iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device's other components. If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support.

You can find this, along with a more detailed explanation, at http://appleinsider.com/articles/16/02/05/apple-acknowledges-error-53-glitch-say s-its-part-of-touch-id-security

Thank you Mr. Finch for posting that.

Lawrence Finch wrote:

In this particular case Apple HAS issued an official statement, made to several press outlets:

"We take customer security very seriously and Error 53 is the result of security checks designed to protect our customers," the company said. "iOS checks that the Touch ID sensor in your iPhone or iPad correctly matches your device's other components. If iOS finds a mismatch, the check fails and Touch ID, including for Apple Pay use, is disabled. This security measure is necessary to protect your device and prevent a fraudulent Touch ID sensor from being used. If a customer encounters Error 53, we encourage them to contact Apple Support.

You can find this, along with a more detailed explanation, at http://appleinsider.com/articles/16/02/05/apple-acknowledges-error-53-glitch-say s-its-part-of-touch-id-security

Awesome. I love this.

Thank you.

Hi all,

Unfortunately if your Touch ID has been changed, and is no longer the original your iPhone came with, then there is no such fix as of yet. The original Touch ID has to be connected to your iPhone, otherwise the Error 53 message will not disappear.

Regards,

Axel

I have been looking forward to getting the iphone 7, but if this error 53 is NOT removed, I am most likely to get my FIRST smart phone that is not Apple. I like to fix my own phone if I determine I am ready to take the time. This #$*&) takes that option away from me. Bye bye

So you would be happy to be able to take a stolen phone, change the touch ID yourself and access someone else's data?

Pete

Make sure that your next smartphone does not have any biometric security on it and you should be fine. I doubt Apple is going to remove that from the iPhone 7 but you could always send feedback to them.

deggie wrote:

Make sure that your next smartphone does not have any biometric security on it and you should be fine. I doubt Apple is going to remove that from the iPhone 7 but you could always send feedback to them.

That will be difficult, as all of the major manufacturers have announced some form of biometric security is coming to a phone near you.

If Apple was being truthful, they would simply state "We take revenue very seriously and we will force you to stop using 3rd party repair sites by bricking your phone if you do." This has nothing to do with securing Apple pay after a repair. If it did, ONLY Apple Pay would be disabled! I am sure none of us here believe Apple is so deficient in intelligent staff that they cannot figure out a routine similar to this: 1. Non-Apple home button detected. 2. Warn Customer "Home Button authentication has failed. If you proceed, all Apple Pay data will be reset." End of story. Was that so difficult? The customer can then re-enter the data or be told that the function is permanently disabled. But to brick the entire phone? Of course, Apple's sheep will just say "Oh, okay." and shell out for another phone.

Apple simply stated they take security seriously not just Apple pay since Touch ID is not only for use with Apple Pay. Some sources have said some Apple Store s are now allowing out-of-warranty repairs of iPhones even if the home button was replaced by a 3rd party repair site.

Not quite, Apple's "warranty" and real warranties are two different things, depending on where you live.

Here in the UK (and EU) whilst Apple may only promise you 1 or 2 years warranty, you're much better protected by law than you realise, as it comes down to what is reasonable. Is it reasonable for your phone to break outside of warranty after you spent £400+ on it?

I don't think so - so don't take Apple's nonsense and remember you're protected further by law than you realise

****

This is a technical support forum, not a place to debate whether you believe Apple's policy is 'reasonable'.

It is what it is. Try reading the Apple Support Communities Terms of Use.

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