iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

risandy wrote:

You know, saying "You should always buy the device that best fits your needs" is not helpful to the people whose phones have been bricked, `

The person to whom I was responding said they had already bought an Android. I was concurring with their decision.

I don't claim it was INTENDED to brick phones. I just don't see why Apple can't respond to the problem. Clearly this is something that users' cannot help each other with. Only Apple can fix it, either by a software/hardware repair, or a replacement. And if Apple doesn't want to monitor their own discussion sites, maybe that shows how uninterested they are in the problems users face.

Are you saying that none of Apple employees/managers/technical people use Apple products? Aren't they users too? Or do they all use Windows phones?

> Any Apple employee that is also a product user (and the vast majority of them are, IMO) if they did use this forum, can only present themselves as Users,

> not as Apple Representatives. (Edit: Other than the Community Specialists that degree referenced)

> This is the equivalent of you standing outside the mall, complaining to passersby that a particular store inside won't accept your return, but you

> actually haven't spoken to any of those store employees or the store manager. It's like you're expecting them to still by, overhear your conversation,

> then jump in.

I'm finding this to be a contradiction. Either there are people here (i.e., Apple employees) who might be able to get the message to the higher ups of Apple that there is a problem here, or there aren't.

As I mentioned above, I don't have an iPhone 6 and currently use my iPhone 4. But I won't buy an iPhone 6 because of the Error 53 problem (and, now, also due to the counterproductive responses I'm getting here).

As for contacting Apple directly, through the Approved Apple Contact Form:

In general, people speaking as a group (i.e., all the people who have complained on this topic of this forum) generally have more impact than a single person complaining all alone (even if the same people number of are complaining). I'm happy to add my voice to this group, but the kind of responses I've seen above, such as:

>That's your privilege

>You should always buy the device that best meets your needs

demonstrate the level of push-back that I can expect in the future from Apple and its champions.

Good day.

No, the hosts and Community Specialists will not send a message to the higher ups. And no matter how many post here (and it really isn't that many) it won't make any difference. I fail to see how saying you should buy a device that meets your needs is some kind of push-back.

risandy wrote:

> Any Apple employee that is also a product user (and the vast majority of them are, IMO) if they did use this forum, can only present themselves as Users,

> not as Apple Representatives. (Edit: Other than the Community Specialists that degree referenced)

> This is the equivalent of you standing outside the mall, complaining to passersby that a particular store inside won't accept your return, but you

> actually haven't spoken to any of those store employees or the store manager. It's like you're expecting them to still by, overhear your conversation,

> then jump in.

I'm finding this to be a contradiction. Either there are people here (i.e., Apple employees) who might be able to get the message to the higher ups of Apple that there is a problem here, or there aren't.

As I mentioned above, I don't have an iPhone 6 and currently use my iPhone 4. But I won't buy an iPhone 6 because of the Error 53 problem (and, now, also due to the counterproductive responses I'm getting here).

As for contacting Apple directly, through the Approved Apple Contact Form:

In general, people speaking as a group (i.e., all the people who have complained on this topic of this forum) generally have more impact than a single person complaining all alone (even if the same people number of are complaining). I'm happy to add my voice to this group, but the kind of responses I've seen above, such as:

>That's your privilege

>You should always buy the device that best meets your needs

demonstrate the level of push-back that I can expect in the future from Apple and its champions.

Good day.

All users of this forum (other than Community Specialists) are here as users only. Nothing else. While I don’t work for Apple, I work for a branch of a very large company, whose name I’m sure you’d recognize. I, however, don’t identify which company, partially for obvious reasons, but also because the terms of use of this forum discourage providing any information that could specifically identify you. (i.e., if you post your real name or your phone number or your email, etcetera, the Hosts will quickly remove it, especially if it’s reported.)

Community Specialists simply answer questions that have been unanswered for about 24-48 hours. That’s it. They are not Apple Support.

As far as ‘group pressure’, that’s what the Feedback Channel is for. Apple specifically set this up for users to give feedback. This forum is not intended for that. In fact, ‘taking polls’ is also prohibited by the terms of use of this forum. Did you read the terms at all?

And it’s not about being a ‘champion’ of a product. It’s about the actual rules, as written, whether it’s at Apple or anywhere else. It’s not about push-back; it’s about what steps your actually supposed to follow in certain situations.

Other than those that are ‘bandwagoning’ with you, what are you expecting from the other users of this forum?

I have been looking forward to getting the iphone 7, but if this error 53 is NOT removed, I am most likely to get my FIRST smart phone that is not Apple. I like to fix my own phone if I determine I am ready to take the time. This #$*&) takes that option away from me. Bye bye

Make sure that your next smartphone does not have any biometric security on it and you should be fine. I doubt Apple is going to remove that from the iPhone 7 but you could always send feedback to them.

deggie wrote:

Make sure that your next smartphone does not have any biometric security on it and you should be fine. I doubt Apple is going to remove that from the iPhone 7 but you could always send feedback to them.

That will be difficult, as all of the major manufacturers have announced some form of biometric security is coming to a phone near you.

Not quite, Apple's "warranty" and real warranties are two different things, depending on where you live.

Here in the UK (and EU) whilst Apple may only promise you 1 or 2 years warranty, you're much better protected by law than you realise, as it comes down to what is reasonable. Is it reasonable for your phone to break outside of warranty after you spent £400+ on it?

I don't think so - so don't take Apple's nonsense and remember you're protected further by law than you realise

****

This is a technical support forum, not a place to debate whether you believe Apple's policy is 'reasonable'.

It is what it is. Try reading the Apple Support Communities Terms of Use.

<Edited by Host>

I can't offer technical advice to people over Error 53 because there is no technical advice to offer. Their phone is bricked

All anyone is doing on this entire thread is debating or moaning and I predict Apple is about to face another set of EU based law suits over this.

And why would I call a lawyer? I'm just letting people know that Apple (and any company for that matter) cannot actually limit you to one year warranty.

Actually they can limit you to a one year warranty depending on the type of warranty claim. They can also cancel your warranty for 3rd party repairs and refuse to work on the device. They can also refuse to sell parts to unauthorized repair sites. You still have the choice of using a 3rd party repair site and if they are a reputable company they will not attempt to work on the TouchID/cable and will compensate you if they damage it. They also will have a hard time right now replacing iPhone 6s and 6s Plus screens.

tiggerj wrote:

And why would I call a lawyer? I'm just letting people know that Apple (and any company for that matter) cannot actually limit you to one year warranty.

This might be what you are referring to: http://www.apple.com/uk/legal/statutory-warranty/

They actually can limit you to a 1 year warranty. The terms of the EU consumer protection laws make it difficult (but not impossible) to file a warranty claim after the manufacturer's warranty has expired. The burden of proof is on the consumer to demonstrate that the product is defective by design after the expiration of the manufacturer's warranty. So if you want to make such a claim you probably will need a lawyer. You'd probably win, but at what price? You'd have a much better chance of success by approaching Apple and politely pleading your case. Apple has been pretty reasonable with people who are reasonable, on a case by case basis.

Jay 75 wrote:

This is the equivalent of a car manufacturer bricking your car because you got a tire changed at an unauthorised dealers.

This is hitting all the major headlines now. This is going to severely damage Apples reputation and profits. It may well go down as one of the worst mistakes in the history of marketing.

I have been a fan of iphones for a long time, also have an ipad air. However any company that resorts to this in order to inflate phone sales will not get my business.

No, it's the equivalent of a car manufacturer disabling your engine because the car's computer detected that the tire that was installed was not a safe tire and it was installed improperly, so using your vehicle could cause serious injury or death. Safety takes precedence over convenience.

It has nothing to do with 'inflating' iPhone sales. It's about security, which is something for which Apple has a pristine reputation. No iOS device has ever been remotely hacked. No iCloud account has ever been breached. This is from the same cloth.

But hey, thanks for being concerned about my stock prices. Personally, I'm not worried.

Apple, I've bought my last iOS device.

Already considering how to sell my iPhone 5s, so I can get a repairable device from competitor. My iPad Mini has a regular button, so I guess it's safe for now ....

I live 120K's away from closest Apple Store and on the top - I'm not rich!! I can't pay for travel and expensive Apple-fix!!

And finally - what about the planet?