iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

Question

iphone 6 error 53 and APPLE WONT REPLACE OR FIX!

I purchased my Apple iphone 6 on januray 10th, 2015 in Dubai. i dropped my iphone in february and the top of the iphone(above the screen) got a minute crack. there wasn't any replacement option in India so i had no other option but to use that iphone and when i tried to update the iphone to iOS9.1 in November 2015 i got an error 53. Apple in india said they cant fix it here and i'll have to send it to dubai. I had to wait a month to send it to dubai and finally did. My warranty expires on january 11th, 2016. When given for service in dubai now, they're telling i'll have to pay 1240 aed to get a new phone because my warranty is void if the iphone is broken. BUT the error hasn't occured because i broke my phone(it was working fine for 10 months). I lost all my data because of this error. i don't want apple to fix my screen or anything! i just want them to fix the error 53 so that i can use my phone but they won't! and i haven't given the iphone for service outside yet! so it's still under warranty. please help me. i can't shed all my earning trying to fix a phone where the fault is on apple. PLEASE HELP. THANK YOU.

iPhone 6, iOS 9.0.2

Posted on Dec 31, 2015 2:25 AM

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Answer 1

Top-ranking reply

ckuan

Level 10

120,788 points

Dec 31, 2015 2:28 AM in response to Arjunthebuster

iPhone warranty was never International, it will only be serviced in country of purchased.

You do not have warranty in another country.

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Answer 2

thunderzzz

Level 6

8,458 points

Dec 31, 2015 2:30 AM in response to Arjunthebuster

The only option is to pay that ammount of monney for out of warranty replacement. You have dropped your phone and that caused the hardware issue. Error 53 indicates that your phone is damaged. Accidental damage is not covered by warranty that is why they offered you out of warranty replacement. They will not fix it for you just replace. Next time be careful. Happy New Year.

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Answer 3

Dec 31, 2015 2:51 AM in response to ckuan

Ok fine. now the phone is in dubai! that's the country of purchase! why cant they fix it now?

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Answer 4

Dec 31, 2015 2:50 AM in response to thunderzzz

Why can't they fix it for me? juz google iphone 6 error 53. i'm not the only one with this issue. my phone got bricked when i just updated the phone. the problem didnt occur because i dropped the phone. it occured because i updated the phone. apple can't rip all my data and ask me to pay a huge amount for what they did. i dont even want the screen replaced. i just want my phone in the state how it was before updating. they can't force me to change my screen by rolling in an update.

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Answer 5

ckuan

Level 10

120,788 points

Dec 31, 2015 2:50 AM in response to Arjunthebuster

As stated they don'll't fix, they replace as Out of Warranty.

When you drop the iPhone, warranty is not covered.

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Answer 6

Dec 31, 2015 2:53 AM in response to ckuan

so since i droopped my phone 10 months back they won't fix the phone which got bricked because of an update apple rolled out officially??

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Answer 7

ckuan

Level 10

120,788 points

Dec 31, 2015 2:54 AM in response to Arjunthebuster

Arjunthebuster wrote:

Why can't they fix it for me? juz google iphone 6 error 53. i'm not the only one with this issue. my phone got bricked when i just updated the phone. the problem didnt occur because i dropped the phone. it occured because i updated the phone. apple can't rip all my data and ask me to pay a huge amount for what they did. i dont even want the screen replaced. i just want my phone in the state how it was before updating. they can't force me to change my screen by rolling in an update.

FYI, Apple sold over 40 millions iPhone the last quarter, so where are all the complaints?

FWIW, I update all my devices to the latest iOS 9.2 without any issues.

iPhone 5, iPhone 6, iPhone 6s and iPhone 6s plus,

iPad 3rd generation and iPad Air 2.

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Answer 8

Dec 31, 2015 2:57 AM in response to ckuan

in my case there's a problem when updating! i'm not saying all devices r at fault. i'm saying mine is and i want a fix for that particular problem error 53. and i dont want the screen replaced. i juz need my phone working. that's all i'm asking.

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Answer 9

ckuan

Level 10

120,788 points

Dec 31, 2015 3:13 AM in response to Arjunthebuster

No, Apple will not fix since there's no problem with iOS as millions and millions users are using it.

Yours, since you drop it and there's crack, Apple will certainly not look at it until the official replacement take place.

There's nothing more to say.

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Answer 10

Dec 31, 2015 3:22 AM in response to ckuan

hey ckuan,

i understand what you're trying to say but you need to know a few details before concluding anything. error 53 occurs due to faulty touch id sensors. and in my case it has occured when i updated which means my phone has a faulty touch ID sensor which wil be covered under warranty. but the screen which was an accidental damage won't be covered. i get it. what i'm asking is why cant apple just fix the faulty home button or the error 53 without repairing the screen. i can't afford to get a new screen replaced right now.

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Answer 11

Dec 31, 2015 3:31 AM in response to ckuan

and also i wanted to know if i can try fixing the phone outside and if it failed can i still use the apple replacement option by paying the amount?

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Answer 12

Rudegar

Level 10

174,516 points

Dec 31, 2015 4:00 AM in response to Arjunthebuster

apple see the changing of touch sensor / screen as an attempt to bypass their security and as far as I know will not touch it because it's repaired by a third party

but these are user helping user forums we are not apple and can't provide 100% apple official statements not being apple and all

you can try contacting apple themselves

http://www.apple.com/contact/

http://www.apple.com/feedback/iphone.html

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Answer 13

deggie

Level 10

167,363 points

Dec 31, 2015 6:19 AM in response to Arjunthebuster

You can do the out-of-warranty replacement it the authorized service site in Dubai permits it. The 3rd party repair site you used should have left the old Touch ID in your iPhone when they repaired it and failed to do so. Your issue is with them not with Apple.

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Answer 14

Jan 2, 2016 5:36 AM in response to deggie

Hey degree,

I haven't repaired the phone outside anywhere yet! Apple is asking me 22,000 INR(1240 Aed) to get a replacement phone when my iPhone is already in warranty till 11th of january 2016.

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Answer 15

Jan 2, 2016 5:51 AM in response to Arjunthebuster

Arjunthebuster wrote:

hey ckuan,

i understand what you're trying to say but you need to know a few details before concluding anything. error 53 occurs due to faulty touch id sensors. and in my case it has occured when i updated which means my phone has a faulty touch ID sensor which wil be covered under warranty. but the screen which was an accidental damage won't be covered. i get it. what i'm asking is why cant apple just fix the faulty home button or the error 53 without repairing the screen. i can't afford to get a new screen replaced right now.

Once you dropped and cracked the phone, the warranty was void. It doesn't matter what happened after that.

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