iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

New Legislation called “Consumer Rights Legislation” came into force in the UK recently. The bill states that the software has to be of satisfactory quality and must meet a given description. Any software upgrade that renders a device unusable could not be of satisfactory. especially when it prevents the user from returning to its original software

Under the Digital Content paragraph traders are obliged to provide additional information concerning the functionality of the digital content and any relevant information about its compatibility with other hardware My Ipad worked perfectly for months until the upgrade software was installed. IT IS THE SOFTWARE THAT BRICKED UP MY IPAD NOT THE REPLACEMENT SCREEN.

These are only a few of the points in this software does not come up the standard required by this legislation.

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bobfromlosangeles wrote:

Credit where credit is due. You were right. I did not read the very reasonable alternative you laid out to the handling of this error. And you were right again in splitting hairs on the the security claim. But the words are right there as you stated, so you are right about what you said. I don't know if I can disprove or prove the claim about it being the most secure in the world. Wouldn't even know how to measure that. I don't think it is, but that is purely opinion. The bounty claim, as I said, was one of the more spectacular ones and I dont care if it is true or not given the plethora of other exploits which taken together could get an attacker to where he/she wants to be. But this is besides the point. Your comment that they could have handled this better is a critical one I did not see and for that I apologize. But being lazy, i am not going to go modify the rest of my posts. I will however, drink a glass of my own Kool-Aid. Fowl taste.

That's a fairly reasonable response.

In regards to other exploits, virtually all of them require a previous modification to the iOS of the device to work. You can't just 'go in cold' so to speak.

While it's mostly a matter of opinion regarding which is the most secure mobile platform, there are telling factors.

1. Zerodium themselves pointed out that the difficulty of even getting as far as that group did was a testament to the quality of iOS security.

2. Only 0.7% of all mobile platform malware is written to target iOS, compared to 79% is written to target Android.

3. Obama isn't allowed to use an iPhone, because they can't get into the iOS to know everything that it's doing. Apple doesn't give them access to all the proprietary information, and it's a stick in the NSA's craw. If they can't know everything about his it works, they aren't going to trust it. If they can't get into it and snoop around, they aren't going to trust it.

deggie wrote:

True, but there have been reports of Apple doing so at some stores after contact with Customer Service. I'm sure in a few days we will know more about how they will handle it.

I've heard of Apple waiving something like this, but in very, very rare circumstances.

alberthoran wrote:

Should the "likelihood of success is directly related to how the customer speaks to the representative." Should it rather be the validity of the case?

The validity of the case is: "You allowed unauthorized service on your iPhone. This voided your service & support options through Apple. Thank you and have a nice day. Goodbye."

If you want to deal in facts only, then this is the primary issue at hand.

Now, if you want a more beneficial response, and the person you're talking to has the power to deny service completely, and they can't get in trouble with their boss for following the rules to the letter, but they do have the personal discretion to grant some for of exception... do you think it's better to use honey or vinegar?

You've never tried or been successful in talking your way out of a speeding ticket, have you?

alberthoran wrote:

What you said was not correct The damage to the Touch ID did not disable my ipad as it worked perfectly well after I had the screen replaced. It was the software that bricked up my ipad

Effect doesn't always immediately follow cause.

The iOS update/restore was the catalyst, not the cause.

Didn't I already give a detailed explanation in this thread? Something about valid driver license, then expired, then getting pulled dover by a cop?

alberthoran wrote:

What you said was not correct The damage to the Touch ID did not disable my ipad as it worked perfectly well after I had the screen replaced. It was the software that bricked up my ipad

Repetition does not equate to reality.

alberthoran wrote:

Should the "likelihood of success is directly related to how the customer speaks to the representative." Should it rather be the validity of the case?

When people have discretion, they are for more likely to use that discretion in the favor of people who are, at least, polite rather than those who are not, especially if they are limited in how often they can use that discretion and if the cases are otherwise equal. Besides, does it really make your day better to be unpleasant to someone who is not in a policy making position?

Why should this be a discretionary case? It seems that this problem is now running into thousands of ipads and iphones. If software updates bricks up an ipad with a replaced screen surely a reputable company such as Apple should be some way of allowing the customer revert back to the old software.

Hey

Is the error 53 affecting iPhone 6 and 6+ only? I haven't seen anyone complaining about 6s. Is that true?

Also, if I get new phone from apple store, £600, and after 13 months my ID touch suddenly fail and I'll try to restore my device and obviously it will die, what happen next?

1. I'll have to buy new phone for £540 (10% discount), that's £1140 in 13 months

2. They will fix it for me

Thanks

sorry for my english

You have made an excellent point. We have 4 iphones,3 ipads, 2 mac minis and other apple products in our household. I have been involved with other teachers in introducing ipads to pupils.. I have always taken a keen interest in Apple’s new gadgets and I did not mind paying the extra for an excellent product. For me now the apple has lost its shine and I will be looking elsewhere for the top of the range products. For me and many others “Error 53,” has damaged the apple image.

You are entitled to your own decision on what to buy. Android and Windows devices turned me off after their many security breaches. But good luck with your decision and farewell from this thread. Thanks for your input.

Cheers

Pete

kimhearts wrote:

... OMG i am so happy to have a new brand iphone 6+ back from apple nw & all my info everything i had is back on this phone after restoring my stuff frm b4...

You are lucky for this time.

But you won't be so happy next time if it happens after the warranty expires.

^

Obviously they will swap the device outside of your warranty... They can't just brick your phone for NO reason.

Other people who had a 3rd party work on their device: NOW you're asking Apple for help? But not when you had problems at first, then you went for the cheap solution?

alberthoran wrote:

You have made an excellent point. We have 4 iphones,3 ipads, 2 mac minis and other apple products in our household. I have been involved with other teachers in introducing ipads to pupils.. I have always taken a keen interest in Apple’s new gadgets and I did not mind paying the extra for an excellent product. For me now the apple has lost its shine and I will be looking elsewhere for the top of the range products. For me and many others “Error 53,” has damaged the apple image.

Before rushing to judgement you should read this: https://theoverspill.wordpress.com/2016/02/08/explaining-the-iphones-error53-and -why-it-puts-apple-between-conspiracy-an…

Well if u want extra warranty jus have to pay for apple care which is like for 2 yrs and whatever preference u choose.. Besides no one wants an outdated phone after dat warranty is up is jus to upgrade to someting better. Nothing lasts for ever all dem devices etc is jus for a while so the manufactures always making its money.