iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

Jay 75 wrote:

That's like saying if your car is scratched you have to get a new one.

Regardless, with all the headlines Apple are going to back track on this one.

No, it's like saying the radiator hoses are cracked and you need to pay to have it fixed before the manufacturer will perform warranty work on the radiator.

bobfromlosangeles wrote:

You will get your research when I am your secretary. Every point I made remains valid. Apple has other choices to minimize, not maximize, the harm to the consumer. They went the maximize route and you stand by cheering this decision unabashedly which in my view puts you at the head of the line for Kool-Aid refills. There is no defense for Apple's handling of this error in this manner. You can prevent compromise of a safe deposit box where you know a key has fallen into the wrong hands without leveling the bank the box is housed in. Okay, I relent because you do need an education. http://motherboard.vice.com/read/somebody-just-won-1-million-bounty-for-hacking- the-iphone for one of the more spectacular claims.There's a million roads to Mecca in here: https://www.cvedetails.com/vulnerability-list/vendor_id-49/product_id-15556/Appl e-Iphone-Os.html and I have in my hands an unmodified iPhone which allows me to bypass security and get into confidential data. It's not a serious breach for most, but the fact is it is a security breach and I can repeat it continually on a locked phone with no tools, cables, or connections. I will not be your secretary again and thanks for the flowers.

Burden of proof is on the accuser. You claim that there have been breaches of the iOS system. Yet you actually provided none. More on that in a moment. I'm well aware of the Zerodium bounty claim, but let's get to something else first

You've failed to read what I wrote when you say I'm cheering this decision. Let's try again. And remember, 'reading is fundamental':

My opinion isn't really relevant, but I believe that there were alternatives that may have worked better. For example, I think that the re-authentication should occur on a daily basis, not just when the iOS is updated or restored. That would be better security, in my opinion. It also would have revealed the issue much sooner, and made it more obvious to the layman that it was the faulty/unauthorized service that was the root cause, not the iOS update. I also think there should be more details about error messages in iTunes, with the additional option to permanently disable Touch ID to bypass the error.

Now how about that! Looky there! Sure looks like I've drunk a lot of Kool-Aid! I've stated that Apple should have an option to bypass the error. Wow! Now how is it that an iSheep like me is actually saying that Apple could have done something better in this situation? Huh. That's confusing my poor little brain. maybe you can explain how a Applehead could ever point out that Apple can improve upon something. Weird, right?

Now, on to your sources.

The Zerodium bounty claim is not only unconfirmed, but it also required other third-party interaction. In fact, Zerodium is still checking the claim to validate it, and actually has had issues replicating it. In other words, someone said they were able to do it, but it hasn't been independently reproducible yet.

Hey, did you know that a kid in Canada found out how to turn lead into gold with just a few household items! Has SCIENCE gone too far?

Find out why banks hate this guy so much! Click here now!!!

If it can't be reproduced or even confirmed by the group offering the bounty, then it's not valid. Again... reading is fundamental. Had you read the article instead of just succumbing to clickbait, you'd have learned that. And actually, the fact that such a large bounty was offered in the first place proves how tight the security is.

I've never said iOS is impenetrable (Go ahead. Look for where I've said that.) What I've said is that it is the most secure mobile platform in the world. Nothing you've provided has countered that. In fact, it's actually supported my claim! Thank you!

But nice try, pumpkin. Now go get me some coffee.

Jay 75 wrote:

A lot of people are in agreement with me.

A lot of people agreed that the Earth was flat...

Yes, 3rd party repair shops abound... and since Apple DOES NOT SELL IPHONE PARTS AT ALL, there is no way it could be expected to pass a "suitable inspection process". The ONLY possible sources for iPhone parts are salvaged parts, stolen parts, and counterfeit parts.

So now you are in agreement with Apple that they should have a repair monopoly regarding iphones? You realise that in a monopoly the owner can charge ANY fee they wish, do you realise why monopoly's are bad for consumers?

Do you realize this is a technical support forum, not a place for you to vent your displeasure at Apple's policy? If it makes you unhappy, go buy something else.

Absolutely. I honestly don't understand all this whining. Apple's policies are well known and no one should have been caught by surprise.

Where is the correct place?

People are coming here because they received the error, they should at least know the truth about why they have the error. I think think keeping these kind of policies quiet help consumers.

But lets face it, you guys are not here to help customers you are here to help and defend the actions of Apple regardless of how appalling they are.

You know it's like a car wreck. I see that a new post has been logged on any one of these threads, and I just HAVE to look..... I don't know why - it makes me crazy and gives me a headache, but I just can't seem to stop....

😝 GB

Jay 75 wrote:

So now you are in agreement with Apple that they should have a repair monopoly regarding iphones? You realise that in a monopoly the owner can charge ANY fee they wish, do you realise why monopoly's are bad for consumers?

So why did you buy a device that could only be legitimately repaired by the manufacturer? Why did you willingly support such a monopoly?

And that's not the definition of a monopoly. A monopoly is when a single entity possesses or controls all of the supply and trade of a commodity or service.

Apple is not the only manufacturer of smartphones. You can't have a 'monopoly' when it comes to a specific brand.

No one but Nike can manufacturer or sell Air Jordans at original point of sale. They have the right to choose who they do business with and what stores can buy from them and then resell their products. Does Nike have a 'monopoly' on sneakers? Of course not. You can buy any of dozens of different brands of sneakers.

The owner of a brand has the right to protect the integrity of their brand. If someone wants to be an Apple Authorized Service Provider, they can discuss it with Apple. And that would result in Apple knowing that that service provider has gone through the required training and will be using the correct parts and procedures. If a business wants to fix iPhones but doesn't want to go through the trading & certification, and a customer chooses to use that option, that's not Apple's problem. I don't let an uncertified or untrained person work on my car; I take it to an actual mechanic. I don't let an uncertified or untrained person diagnose or treat my illness or injury; I go to an actual doctor.

Do you have the right to know the qualifications of your personal finance accountant or realtor? That's your property they're dealing with. Why shouldn't Apple be allowed to require anyone working on their brand to be properly certified & trained?

Jay 75 wrote:

Where is the correct place?

People are coming here because they received the error, they should at least know the truth about why they have the error. I think think keeping these kind of policies quiet help consumers.

But lets face it, you guys are not here to help customers you are here to help and defend the actions of Apple regardless of how appalling they are.

www.apple.com/feedback is the correct place. This has been provided ad nauseum.

The truth about why they have an error has also been explained: A failure in the hardware, likely caused by unauthorized service. In fact, I think there's even been a link to the official article. If not, here it is: If you see error 53 or can't update or restore your iPhone or iPad - Apple Support

But let's face it, you're not here to get a technical explanation. You're here to rant & rave & complain because you're upset and aren't getting the answer that you want.

That's an emotional problem. And as stated before, this is a technical support forum, not an emotional support forum. Seek a shoulder to cry upon elsewhere, please.

We are users. This is a technical support forum, not a social media site. If you want to make everyone aware of your version (your perspective, your opinion, whatever) of the truth, do it elsewhere - otherwise, you are violating the TOU (you have familiarized yourself with the TOU, correct?).

You can bash the people who volunteer their time here all you want. We are not defending Apple, we are just stating the situation as it stands. And yeah, if you are looking for sympathy because you decided to get a 3rd party to mess with your expensive hardware, then you are not likely to get it from fellow users who value their investment. We wouldn't have any sympathy if your iOS was unusable because you jailbroke your device either.

Since we don't award ourselves points for helping people - the only people that can do that are the people we help - our purpose here is patently clear. If someone has a legitimate problem that we can help with, we do our best to help. This issue, however, is not something we can do anything about. As has been stated time and time again, if you have an issue with this mess, tell it to Apple. We can do nothing to help you here.

GB

Hi Gail,

Thank you for your reply it is appreciated, luckily I have never damaged my phone so I'v never had it repaired.

To be honest I am a fan of Apple, I have had a number of iPhones. But this new policy is unfair to consumers.

I realise you cannot help, just a bit frustrating that Apple would do this in order to force a repair monopoly.

Regards,

J

It's not a new policy.

Couldn't agree more ... and we don't know of other forums to express our ... anger and stress than in here (sorry tech guys).