iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

has anyone come accross restore error 53 on an iPhone 6???

iPhone 6

Posted on Sep 29, 2014 2:21 PM

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Posted on Apr 1, 2015 6:43 PM

Little history here re: error 53...


- dropped iphone 6, shattered screen.

- took for repair, tech not only replaced screen but used a new (or used) home/touch id button with attached ribbon cable.

- attempted to both update and setup new touch id, neither worked and received failed messages. .

- tried to update via itunes, started update then failed with error 53 - tried many times after with continued error 53 error.

- tried to restore, also received error 53.

- realized my phone was a brick so called back repair service.

- they stated the tech messed up - iphone has a unique home/touch id button and ribbon cable, any other replacement will not work.

- fortunately they retained my parts and replaced the new home/touch id and ribbon cable with my existing one.

- brought home, was able to complete the restore then restored from back up.


So, if you damage your iphone, be sure the repair service uses the existing home/touch id and ribbon cable or you'll end up with error 53. Appearantly, each iphone is linked to this button/ribbon cable and will not work if replaced. If you do have it replaced, you won't be able to update and if you try to update via itunes, your iphone will never work again.

340 replies

Jun 13, 2015 7:02 PM in response to poppyseed83

I bought my iphone 6 plus 64gb silver this morning and when I got home I tried to do a restore with my old backup from Itunes and Itunes say that i need to update to last version of IOS so mine was 8.2 and 8.3 was available and when I did the restore from my old backup I got the 53 error and I did this on 3 different computers with mac and windows and tried two different usb cables and nothing same 53 error . I chat with verizon customer service and they told that yes my iphone had a hardware issue that I have to return to the store for replacement. I went to the verizon store they did the same and got same error on their computers and they gimme an new iphone 6 plus .thanks sorry for my bad english 😉

Jul 8, 2015 10:05 PM in response to poppyseed83

Tonight I attempted to install iOS 8.4 on my iphone 6, which failed. So, I went with plan B, which was to connect my phone to my PC because iTunes always seems to get the job done when my phone won't do what it's told. Upon trying to update the software I got error code 53. According to hundreds of other people this error code is death sentence for iphones. Whether or not it's a hardware or software issue I'm not exactly sure, but Apple really needs to get their act together with these devices. So, in a panic, I tried to resolve the issue using the recovery option on iTunes. After three unsuccessful attempts I decided to try to restore the device. Attempt number one was a failure. I was getting upset, so I called my carrier. They were of no help. Then, I started reading forums and what not, which led me to this conversation. I was not going to let this phone, and Apple's lack of quality control, rob me of any more time. So, in a last ditch effort I changed USB ports from a 3.0 to a 2.0 and tried to restore from there. After a painstaking four hours in my office I am pleased to report that I have defeated the infamous "error code 53". Thankfully, I had performed a backup right before everything went haywire. I was able to resolve this issue without having to visit the Apple or Sprint store. If you get this code try and try again using different USB ports. I have noticed that none of my Apple devices behave when I try to connect them using a USB 3.0 port. This makes sense since Apple is behind in today's technology. Especially when compared to the Android that I use to have, and quite frankly I am beginning to miss more and more each time I see another iOS update. Good luck to all that encounter this issue in the future.

Feb 1, 2016 8:46 AM in response to poppyseed83

I know what the issue is - error 53 usually happens when the phone cannot recognise the original touch ID - ask yourselves, have you recently changed the screen? if so, does your touch ID still work?


If the phone does not recognise your touch id, the phone will not update. Even worse, if you try and factory reset or restore from backup, error 53 will occur and your phone is essentially a paperweight!


Touch ID is paired with the mainboard. if you damage touch ID, you cannot simply replace it with another as the ID's will not match each other.


Sorry to be the bearer of bad news guys

Feb 9, 2016 10:14 AM in response to alberthoran

Error 53 is an error that indicates a hardware issue:


Check for hardware issues

Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 56, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.

Your device or computer might have a hardware issue that stops the update or restore from completing.

  1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
  2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
  3. Make sure that your security software and settings are allowing communication between your device and update servers.
  4. If you still see the error message when you update or restore, contact Apple support.

If you still see the error message, check for outdated or modified software.

User uploaded file



Thanks for playing!


GB

Feb 10, 2016 7:11 AM in response to mycek00

mycek00 wrote:


Hey

Is the error 53 affecting iPhone 6 and 6+ only? I haven't seen anyone complaining about 6s. Is that true?


Also, if I get new phone from apple store, £600, and after 13 months my ID touch suddenly fail and I'll try to restore my device and obviously it will die, what happen next?

1. I'll have to buy new phone for £540 (10% discount), that's £1140 in 13 months

2. They will fix it for me


Thanks


sorry for my english

Your english is fine, and better than a lot of native english-speakers.


It would affect the 6S, but independent repair shops can't get screens easily, so anyone with a broken screen has to go to Apple for the repair, and Apple will do it right (competent independents will do it right also; unfortunately, there's no good way to weed out the incompetents). The one source for screens that I've found charges more for the 6S screen than Apple does for a screen repair.


If your phone needs repair out of warranty Apple will either fix it or give you a replacement for about 1/3 the cost of a new phone, not the list price (even with a 10% discount). See the pricing here: Apple - Support - Service Answer Center


If it is only shortly out of warranty, sometimes an Apple store will still honor the warranty. They don't have to, so it's best to be polite when you ask.


Note that failure of Touch ID will not break the phone; touch ID will just stop working. It's if the sensor is changed so it no longer matches to encrypted fingerprint store that the phone will be bricked.

Feb 19, 2016 2:57 AM in response to Jay 75

Well, I guess the threat of a massive lawsuit has changed everything.


Apple says sorry for iPhone Error 53 and issues iOS 9.2.1 update to fix it


But it is sad that that is what it took. So, now let us see how quickly and adroitly all of you who defended this outrageous behavior on the part of Apple can now change your viewpoints to mesh with the new reality. If any of you actually suffered a broken phone from this debacle, you should do the honorable thing, stand by your statements and NOT take Apple up on its offer to refund repairs and replacements.

Feb 20, 2016 11:24 AM in response to poppyseed83

Apple released a new version of iOS 9.2.1 today (Feb 20) or yesterday (Feb 19). This was supposed to fix that problem error message and allow you access to your phone again. I think it will disable the ability to use your fingerprint as they have detected a security breach. you will have to use your passcode from now on or take the phone to an Apple store and have the button replaced. I don't know why they did not call it 9.2.2 or 9.3.0 or something different from the same version already installed. It cannot be installed from the phone itself, you must do it from your desktop with the phone connected. around 2.2 gig on iPhone 6S+ and 2.0 gig on iPhone 6+.

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iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

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