iPhone restore error 53 - not listed anywhere, what is the problem? has anyone seen it before???

OK thanks since i have it jus 5 months and there is warranty i would send it back to apple to fix the problem.. I didnt let anyone tamper wit it.

http://www.extremetech.com/mobile/222700-apples-error-53-caused-by-synch-issue-n ot-directly-by-third-party-repair

thanks very nice work from apple, it was not correct when iphone was disabled by touch id problem.

Hi, in Vietnam there I bought a iphone 6 careless dropping damage and loss of keys touch screen ID, I've replaced the screen and touch keys and other ID restore 50% error and 53 hours of my iphone a brick, wish apple can fix this error.

Thank you

I was previously running iOS 8.3 before I got the screen of death and error code 53. After I got my phone restored and updated to iOS 8.4 the performance of certain features is very sluggish. The touch ID features do not work at all. I am grateful that I was able to get my phone to come back to life, however. I mainly wanted to get back into the phone so that I could offload the content that didn't get backed up. I will be contacting my carrier for a replacement in the very near future. I hope this answered your questions.

Apple will replace the phone if the phone is under warranty and it does not work, and if the malfunction is not caused by drop or water or something you did

Stop saying that they spit on you, it's not true

Hi,

Thanks for the reply. Apple is in fact replacing the iPhone. Apple really messed up with the iPhone 6. Its the second time that this phone is getting replaced. First time was the crescent on the facetime camera and now its the touch id.

I stay in Malaysia. The nearest official service center would be Singapore which is oversea.

There is a official reseller with service center in Malaysia but they say my phone warranty is void because my screen is cracked although it is minimal, and they can only offer me a brand new phone replacement without warranty priced at 10% discounted of new phone. They say they don't have the authorization to fix touch ID parts.I rejected the replacement offer because it is unfair for me to pay for a brand new phone when the main problem lies in the factory hardware.

After all these troubles, I just try to express that I rather have not try to update my phone and leave the broken touch ID as it be, at least I can still use it. But now? It is just a dead phone.

Sorry for my bad English, not native speaker

Meg St._Clair wrote:

As long as you didn't get your device messed with by an authorized person, Apple can repair it for you.

Sure Apple can repair it for you, but they will charge you $300 for a replacement phone if you are out of warranty.

My I6+ has been used for only 1 year + 1 month.

I never used the touch-id feature and never had any unauthorized repairing.

I can accept that my touch-id is broken after warranty, but it's unacceptable that it's turned into a brick without warming when users try to do a update suggested by Apple.

I'll never buy any Apple product in the future!!!

deggie wrote:

If you had not broken your phone by dropping it and voiding your warranty you would have been able to fix it under your warranty. If you could have it repaired in Singapore you might be able to do so for 1/2 the price of a new phone. Apparently this program is not available in Malaysia.

I understand your point about people who had 3rd party repairing should pay for the result.

But I believe we will see more and more people hit this issue due to the bad quality of the touch ID just like me.

I have never broken my phone, and I have never had my phone repaired.

I have never used the Touch ID feature, so I don't know if it's broken or not since the day 1.

Few days ago, I'm still a happy user with my iPhone 6+ which I bought 13 months ago.

And now, after a failed iOS update, I got a brick and have to pay $300USD+ for a replacement?

This doesn't make any sense!!

My point is Apple can block users from the iOS update if the touch ID is broken, but it's not right to turn users' working phone into bricks.

And this is basically an easy fix in the software that they can do the validation in iTune before actually overwriting the firmware!!

risandy wrote:

You know, saying "You should always buy the device that best fits your needs" is not helpful to the people whose phones have been bricked, whose information has been lost, and whose wallet is now thinner. Let's have some Apple executives join the conversation to explain how they will fix this unfortunate technical problem, with either a free fix, or a free replacement iPhone.

Let's have you re-read the terms of use for this forum so you can understand that Apple does not participate in these forums. It is a user-to-user technical forum ONLY. If you're waiting for Apple to respond officially here, then you'll be waiting a very, very long time.

Go to www.apple.com/feedback and submit your concerns there.

Or contact Apple support.

If the update was intended to brick iPhones, then why are NONE of my multiple 4S, 5, 5C & 5S units not having this error? Or at least, none of my people have told me that they've run into it. And that's a few dozen units, actually, at last count. 50+ at least. Still trying to phase out the older units, but budget ya know? Since they still work just fine (even the 4S units), tough to justify trading them out. Heck I've still got 4-5 iPhone 4 units running 7.1.2 without issue, sitting ready as backups as needed.

Oh, wait! I know! Apple is secretly monitoring you phone and your bank account and only sending out the magic 'brick' signal to those that have had the same iPhone for more than a year and can't afford a full brand new iPhone, but can only afford the Out-of-Warranty fee! That must be it!

Apple has hosts here who monitor the forum for violations of the Terms of Use. There are also some Community Specialists that answer technical questions that have gone unanswered for 24 hours. When you agreed to the Terms of Use for this site you knew it was a user-to-user technical support site.

If you want an answer from Apple corporate you need to contact Customer Service and plead your case. Apple's current response to the problem is for you to buy a new phone. Their policy regarding hardware that has been worked on by non-authorized repair sites using non-Apple or used parts is they will no longer work on that device.

This is the equivalent of a car manufacturer bricking your car because you got a tire changed at an unauthorised dealers.

This is hitting all the major headlines now. This is going to severely damage Apples reputation and profits. It may well go down as one of the worst mistakes in the history of marketing.

I have been a fan of iphones for a long time, also have an ipad air. However any company that resorts to this in order to inflate phone sales will not get my business.

Jay 75 wrote:

Your technical amounted to 'tough, sell your phone'.

Buying a phone with a faulty touch pad is not voiding the warranty, people are getting there phones bricked for faulty hardware problems along with minor damage caused by the user.

Your opinion is most certainly not unbiased, and if this is not a forum for this why are you even replying to the posts just ignore them.

Yup, that's pretty much what it boils down to; if you don't like the terms of an agreement, don't enter into the agreement. So, yeah, call it ''tough, sell your phone" if you want.

Who's buying a phone with a faulty touch pad? If you have a defective product, then the warranty applies. If you buy a modified device from a third-party, then the warranty was already void when you bought it.

Scenarios:

A) Bought a device new from Apple. It has a defect. Apple services/replaces device during one-year warranty, and for a fee after that time frame.

B) Bought a device new from Apple. It gets damaged. Apple services/replaces device for a fee at virtually any time (or about 5 years, depending on obsolescence)

C) Bought a device new from Apple. It gets damaged. Instead of paying Apple's service/replacement fee, I get an unauthorized third-party to service it, which voids all of my future support & service options from Apple. I am completely on my own from this point forward.

D) Purchase a used device from a third-party. My service & support options are determined by what has happened to the device prior to my purchase.

What other scenario is there?

You're confusing my opinion with my review of the facts. The facts are in the warranty and terms of service. Nothing Apple has done violates the warranty of the terms of service or the relevant laws as written. Now, whether or not that warranty or terms of services are within the relevant LAWS as interpreted is a matter for a judge to decide, not this forum.

Question 1: Was Apple authorized to take this action within the terms of the warranty and software license? Yes. There can be no debate about that. It is a simple fact.

Question 2: Do the terms of the warranty and software license fall within allowed parameters as the law is written? Yes. Those terms were reviewed not only by Apple's lawyers but also the appropriate government agencies, and were approved (or at least not challenged).

Question 3: Do the terms of the warranty and software license fall within allowed parameters as the law is interpreted by a jude? Unknown until there is a case in court.

My opinion isn't really relevant, but I believe that there were alternatives that may have worked better. For example, I think that the re-authentication should occur on a daily basis, not just when the iOS is updated or restored. That would be better security, in my opinion. It also would have revealed the issue much sooner, and made it more obvious to the layman that it was the faulty/unauthorized service that was the root cause, not the iOS update. I also think there should be more details about error messages in iTunes, with the additional option to permanently disable Touch ID to bypass the error.

But again, my opinion isn't what matters here. What matters is that a valid technical answer has been provided, and as of this moment, under the law as written and the terms of the warranty and software license, this is within allowed parameters and no violation has occurred. If it is reviewed by a judge in court, then the law as interpreted will be the deciding factor. Since that hasn't happened yet, it's pointless to argue it back and forth.

Finally, in regard to your advice to 'just ignore posts'; why aren't you doing the same? You're welcome to reply as often as you want and it won't bother me. At most, it amuses me to see someone continue to argue with me on a ridiculous point. I've stayed focused on the facts, not the 'emotions' about the situation.

But if my replies bother you, consider why that is. Am I presenting facts (and a point of view supported by facts) that makes you uncomfortable? Do you not have valid, logical responses to my statements? Are you incapable of successfully countering my arguments? That certainly seems to be the case.

When your argument boils down to 'I don't like what Apple did', and the response is 'Apple had the right to do what they did, per the agreement you entered voluntarily', it does tend to come across as being harshly shut down. Because what response do you have then? You wish you hadn't entered into the agreement? Well, that *****. But that's a personal regret, nothing else.

So, I encourage you to continue to respond. I'll admit to some satisfaction with being able to deconstruct and dismantle weak arguments and emotional rants. So please; continue.

Why should someone pay Apple hundreds of dollars to repair a small crack that does not effect the users use of the phone?

Why should someone pay apple hundreds of dollars to repair a feature of a phone that they will happily do without?

A lot of people are in agreement with me.

'The counterpoint to Apple’s attitude is a simple one. Once you buy an iPhone it is yours, You should be able to repair it yourself, you shouldn’t need to replace a $700 smartphone for the want of a single part (or an Apple Store repair that costs over $250). Third-party repair shops flourish in areas where there is no Apple Store to visit to arrange a repair. At the very least Apple should be able to re-authorise a device after a suitable inspection process, rather than a ‘sorry it’s bricked forever, would you like to buy a new one?’

http://www.forbes.com/sites/ewanspence/2016/02/06/what-caused-iphone-error-53/#4 89938ace297