Iphone 6 Plus 60fps causing camera app to freeze

UPDATE: My phone still experiences this problem. However, a hard reset usually mitigates it for several days. Then it will start again, and I'll have to reset again… I know there is a dubious article out of Korea saying there is a problem with the flash RAM for the 128 GB iPhone plus. Thought it was a bunch of bull, but perhaps there is some truth to it… This seems like an error that would be related to bad RAM.

Do you have assistive touch turned on? If so try turning it off

I'm having the same problem on a 128gb. (not plus)

What I have realized now is that I also had assistive touch on, and since turning it off the crashing or freezing had stopped. I now have 60fps turned on and when switching between modes, it doesn't freeze anymore. Well at least for now.

Once I got my 64GB 6 Plus on November 6th, I immediately restored it to iOS 8.1 and did not restore from backup. (I set it up as a new device). Took a long time to install my apps and settings, but it was worth it. I recently discovered and enabled Assistive Touch and encountered crashes while switching modes in the Camera app. Of course I googled this and came across this thread. After reading it through, I decided to perform a couple of tests. Here are my results below. Please perform the same test with your phone. If you encounter the same results, please escalate this to Apple support immediately. They need to know about this so that they can fix this bug and include it in the next update OR..... recall our defective phones/camera. Thanks all!

Side note: If you have time and happen to swing by your local Apple, Best Buy, Target stores, please attempt these tests. You should also note if the model you're testing is a 6 or 6 plus. I have a theory that this issue is software related and will exist in both models.

Update: These results were the same AFTER updating to iOS 8.1.1. That update did not fix this bug...

Assistive Touch = AT

60fps = 60

Enabled 60, Disabled AT --> no freezes while switching modes in camera app (only tested a few times, need to test long term)

Disabled 60, Disabled AT --> no freezes while switching modes in camera app (only tested a few times, need to test long term)

Enabled 60, Enabled AT --> freezes regularly while switching modes in camera app (only tested a few times, need to test long term)

Disabled 60, Enabled AT --> freezes regularly while switching modes in camera app (only tested a few times, need to test long term)

Disabled 60, Disabled AT --> no freezes while switching modes in camera app (only tested a few times, need to test long term)

FINAL UPDATE: I ended up taking my phone into the Apple Store to get it examined. They ended up replacing it out-right. I wasn't able to duplicate the problem, but I showed them several video examples. They agreed that it seemed like a RAM problem. The reason they suspected this is because there were other, subtle problems as well. For example, in addition to the camera freezing in 60 FPS mode, I would have trouble swiping the control center up from the bottom of the screen - consistently. Also, other things would have trouble, too. Such as screen orientation change slowness, and webpages hanging. Once they replaced the phone, I haven't had any problems! In fact, my new 128 GB iPhone 6+ is behaving much better than the original - which behaved pretty well aside from those other issues. So, I would encourage all of you to visit your Apple Stores so that there is more documentation of this problem. Good luck!

yes i got this issue, i think this because the low 1GB ram, when u open the 60FPS option, it needs more ram to support so the camera freeze. 1GB RAM is really not enough!

BRand new iphone 6+ 128g, restore from back up.. Camera freezes with 60fps turned on. switching from video to photo.. went to genius bar they hard reset, ran diagnostic test, phone is perfect.. This time did not do restore from back up but manually and through icloud camer still freeze.. Went back to genius bar they replace brand new phone, 8.1.2 updated, set up as new phone still camera freezes... i believe if i switch to 30fps camera will stop freezing but what is the point in having 60fps and not able to use it????

hi

i am using the 6+ 64 gb with the same problem

i did by disable the assitive touch and it helps me

there is no freez at all on switching between modes

thanks.........

so by this we cant use assistive touch any more

is it a software issue or hardware issue

I've heard enough people who had this problem, exchange it for a new phone, and experience the same issue once again. My hunch is that this is a bug that Apple needs to address which is why I didn't want to waste my time replacing my phone. I heard the 8.1.2 update didn't address the bug. Please call Apple support and report this so that they get the developers to work on this. Thanks all....

Just did it, over the link you shared and also through the phone.

Hopefully they can fix this because apparently some models present this particular issue and some other don´t and I don´t think is a random hardware problem has to be something on the software.

I was thinking of go and get a new one but when I fisrt bought it, this didn´t happen specially cuz I did record some on 60fps and then switched to take pictures, also I went into an Apple Store and caught the same problem on a display model.

So yes most certanly this problem has to be addressed software wise, not just by getting a new iPhone cuz just like you, might end up with a new phone that may carry the same error. Funny thing, not all iPhones present the problem, so do, some others don´t.

I guess I will have to try that, deactivating assistive touch and see if it helps or not, although I mean it might clear one problem but addresses another one.

There is something weird there going on with this issue. We have to submit this at let apple people be aware, because it all points to a software problem, not a hardware one.