FaceTime camera appears off-center

I too would like to upgrade to the 6 Plus. After owning the regular 6 since launch date, I am already on my first replacement phone. My original had the same issue we are discussing now, and my current phone is beginning to do this also. I really would like to know if upgrading to the Plus is a possibility.

Bcollis wrote:

I too would like to upgrade to the 6 Plus. After owning the regular 6 since launch date, I am already on my first replacement phone. My original had the same issue we are discussing now, and my current phone is beginning to do this also. I really would like to know if upgrading to the Plus is a possibility.

You can upgrade ONLY if you are within the 14 day return policy. If you are outside that, and Apple determines you have a manufacturing defect, they will replace your phone with the same model, but you can not upgrade. If you want to upgrade outside the 14 day return period, you can sell you phone and use the money you get for it towards the purchase of the model you want.

I just came from Apple Store, after paying almost $900 for my iPhone 6 they now want to swap it for a refurbished iphone. CLEARLY THIS IS AN APPLE MANUFATURE DEFECT and now Im going to have to pay keep a phone with crooked camera or just get an already broken refurbished phone, this is insane, shame on you APPLE!!

Agreed. I have felt this way for years. Its despicable but its our only option. Im on my third phone, and yes the camera alignment is ok on this one. But the home button ***** and works about 80% of the time. I have been putting it off, but this one will go back soon too for phone #4. Im going to call apple and yell.

Refurbished phones are indistinguishable from new. In some ways they are better as they have been through more quality control checks than one off the assembly line.

From researching this around the web it appears that the "crescent moon" shape is a actually a cushion between the camera and screen, not the camera itself. I'm still hearing/reading the problem is as common now as when this thread first started, no real indication that apple has addressed the issue. This is my biggest gripe with apple, every product launch comes with one issue that they respond to and complete silence for everything else.

brianfrommchenry wrote:

Not whatsoever would they EVER do that. They are the can't-do people of the world. I have never met a bigger bunch of hater little hipsters in one location ever, than in any apple store. They love to say no and put you through the ringer over minor things. I dread the moments that I have to enter those places and talk to those so-called genius people. What a load.

You have a 14-day exchange time frame if you decide you bought the wrong model iPhone.

Let me point out again: if you decide you bought the wrong model iPhone.

Apple doesn't care what iPhone you buy, You can buy whatever model you want But expecting a free exchange after your return time has expired? There's no company in the world that just automatically lets you change out your model of device after your return/exchange time has expired, not as normal policy.

You bought the wrong device. That's your problem.

What kind of 'minor things' are they putting you through the wringer?

And I've yet to see anyone with this 'crescent moon' issue post a sample photo taken with the FaceTime camera. If the image the camera takes looks clear, then who really cares if it's 'off center'?

A long time ago I suggested someone post a picture of what the camera takes. I'm guessing the image is fine regardless, but I'd be curious to see if what people are describing as a crescent moon effects picture or Facetime quality.

People that pay a lot of money for these phones I believe would care. If you opened up a brand new phone I think you would expect everything to look and function the way it should.

You're absolutely correct. It should function correctly. But no one has shown a picture taken with the front facing camera showing one of these off-centered cameras doesn't function correctly.

i will try to post a pic in the next few minutes with my dads iPhone 5S. Hopefully it comes out clear enough. However I did see some better photos early in this thread

Bcollis wrote:

i will try to post a pic in the next few minutes with my dads iPhone 5S. Hopefully it comes out clear enough. However I did see some better photos early in this thread

I must not be making myself clearly understood. I know what the front facing crescent shape looks like. What I'm asking is what does a picture taken with the front facing camera that is off-center look like. Or if you have a Facetime call, does the off-center camera cause an issue with the conversation? Or is your issue just that the camera appears off-center?

Oh I see what you're saying now. As far as the camera when face timing there seems to be no issue. However out in the sun when taking pictures the light aperture seems to allow more light in than before. Whatever shifted behind the screen could've easily distorted the light intake in my opinion.

@rbrylawski

It's difficult to tell how much the extra material is actually obstructing the FaceTime camera. When it's that close to the lens element, any obstruction is completely defocused and just manifest as a darkening over part of the image. The actual overlap with the sight lines would depend on the depth relative to the lens. If you take a yellow PostIt and slide it toward the camera, you can create a slightly tinted image which the automatic image processing tries to correct for. So a defocused obstruction would make the image overall darker, and the image processing would boost brightness to compensate, but also make the image noisier.

It's more disturbing that some users have found the crescent to shift over time. If it's not obstructing now, how can I know if it will start casting a shadow in a year?