FaceTime camera appears off-center

OK.....you're well within your rights to return it for replacement. But I do wonder, even if it shifts, since it's under glass whether it will ever degrade picture quality.

I Couldn't agree more. Today was not the first I've seen the camera in my replacement start shifting. While I was in the mall today I tried to set up an appointment but nothing was available till the following day. thus I made an appointment Friday afternoon to have it looked at again and hopefully replaced. For those of you who are not in favor of the refurbished phones, reevaluate. For all you know, the refurbished phone you could be getting back could ultimately be the one YOU returned. So for all you know you could be getting back what was once yours and brand new, better and with a fixed camera. Just consider that.

Bcollis wrote:

I Couldn't agree more. Today was not the first I've seen the camera in my replacement start shifting. While I was in the mall today I tried to set up an appointment but nothing was available till the following day. thus I made an appointment Friday afternoon to have it looked at again and hopefully replaced. For those of you who are not in favor of the refurbished phones, reevaluate. For all you know, the refurbished phone you could be getting back could ultimately be the one YOU returned. So for all you know you could be getting back what was once yours and brand new, better and with a fixed camera. Just consider that.

Even so, the warranty clearly states that warranty replacement phones can be refurbished, which we ALL agreed to when we purchased our phones. It's not user choice what Apple gives us as a replacement.

Post pictures of what images taken with the front-facing camera look like. In most cameras, even if part of the lens is obscured, the image is still captured properly, so long as the image sensor has a clear line of view.

My Facetime camera has also started to shift.

This iPhone has been my most disappointing Apple product. I have one of the iPhone 6's whose screen scratches extremely easy and also have a shifting Facetime camera. I wish Apple would admit they have a problem and offer to fix these for people. I know I would be less mad at them and the "genius" people (who don't really know what they are doing) if they would admit their problems.

Here to hoping Apple will man up and do the right thing.

bknauss wrote:

My Facetime camera has also started to shift.

This iPhone has been my most disappointing Apple product. I have one of the iPhone 6's whose screen scratches extremely easy and also have a shifting Facetime camera. I wish Apple would admit they have a problem and offer to fix these for people. I know I would be less mad at them and the "genius" people (who don't really know what they are doing) if they would admit their problems.

Here to hoping Apple will man up and do the right thing.

Here's hoping you or someone else will post an actual photograph taken with the FaceTime camera to show if there's any distortion...

TJBUSMC1973...Chill man. People have already said that it hasn't affected their picture quality...yet. Here are some reasons why people might want to get this fixed:

1) The longer you let it go the worse it will get. Who knows, it might take a year before it actually gets bad enough to affect the picture quality, but by that point the warranty will be expired unless you have applecare.

2) A big reason people buy Apple products is for their aesthetics. If every time you look at your phone your eye is drawn towards the defect you can clearly see than they didn't not received what they paid for.

I hope these two reasons are good enough for you to stop trolling this thread. Unless you have something helpful to say, I believe everyone in this thread would rather you shut up.

bknauss wrote:

TJBUSMC1973...Chill man. People have already said that it hasn't affected their picture quality...yet. Here are some reasons why people might want to get this fixed:

1) The longer you let it go the worse it will get. Who knows, it might take a year before it actually gets bad enough to affect the picture quality, but by that point the warranty will be expired unless you have applecare.

2) A big reason people buy Apple products is for their aesthetics. If every time you look at your phone your eye is drawn towards the defect you can clearly see than they didn't not received what they paid for.

I hope these two reasons are good enough for you to stop trolling this thread. Unless you have something helpful to say, I believe everyone in this thread would rather you shut up.

Nothing I've said has been rude, but you've felt the need to do so. That's interesting.

1) If there is no impairment of the function of the device, then there's really no cause for alarm. If there later becomes impairment, then report it to Apple. In fact, call Apple today, get them to document that the 'crescent moon' is there, so if the impairment occurs later, you've got a report on record and a case number to reference. If you report a possible problem to Apple during your warranty period, then you have a reason to expect service for that issue if it becomes a problem later on.

2) Don't speak for me and tell me why I buy Apple products. I don't care about the 'aesthetics'. I care about the functionality.

Show me exactly what I posted in this thread that was trolling or rude. Cite the source.

Nobody said you were being rude, just that you didn't need to ask for photo "proof" that the defect was effecting the camera. And yes, some people do care about the asthetics, which a loose part that is visually evident to the owner is the manufacturer's responsibility And why they so readily replace the phone.

jjcooney wrote:

Nobody said you were being rude, just that you didn't need to ask for photo "proof" that the defect was effecting the camera. And yes, some people do care about the asthetics, which a loose part that is visually evident to the owner is the manufacturer's responsibility And why they so readily replace the phone.

'Trolling' (of which I was accused) is normally considered rude behavior, so if I used a synonym that failed to convey my point properly, my error.

I'm not the only one asking to see what the photos look like. And there's a reason for this. If the photos show a problem, then that's pretty much a slam-dunk to get Apple to replace the device, no questions asked. If there is no problem, then there's no cause for panic.

You're welcome to like the aesthetics. I never said no one is allowed to do so. But aesthetics don't qualify a unit for replacement. A defect does.

In other words, I'm trying to guide people into have the right way to approach Apple to get the best results. Documentation & evidence, not opinion and aesthetics, are much more valuable.

Apple doesn't replace a device if a 'button feels loose'. But if the button is not functioning properly even intermittently, then that's cause for replacement. So, if you walk into a Appel Store, say 'My Sleep/Wake button feels squishy', but it works in front to the Appel rep, you'll likely walk back out with your device still i hand. But, if you can show some documentation, even hand written of the times and instances in which it failed to operate, then you've got the weight of evidence (not opinion) on your side.

Actually, "trolling" does not mean you're rude but looking to argue or start an argument (laying out bait like on a trolling line when fishing). As far as the camera defect, it appears Apple is on the side of deeming it a replaceable issue since everyone here who has taken their phone in got it replaced with little to no problem.

Guess whos THIRD replacement phone is now showing the camera shifting again. THIRD APPLE. WTH????????????????? Im calling this is insane.

Having the same issue but mine is more of a hairline cresent shape. Took mine to the apple store in Charkeston SC where the genius said it was cosmetic and it was not worth the time to replace. My iPhone 5 and iPad Air don't have this problem. I just hope mine doesnt get worse. Very disappointed with the service he said he'll take note of it so if I come in the next time they'll have it one file.

So I went back to Apple Store today and noticed like 6 iphones6 black on display with the same issue, iphone 6 plus and the regular 6 on White they were all fine. I'm afraid this is a production issue happening to the black ones, I got a new repacement phone today, 3rd time, lets see!