FaceTime camera appears off-center

jjcooney wrote:

Exactly, it's good that apple has acknowledged that it's a problem and is swapping them out.

They've acknowledged that some people think it's a problem, and are just replacing displays or devices to make people happy.

Even the article you linked said it's not causing actual technical or usage problems.

It's like if I when I bought my Ford F-150, I saw that under the front right fender, there was some overspray of the topcoat. Doesn't affect the overall look of the truck, unless I'm being really picky, and doesn't affect the performance in the slightest. Sure, I could get Ford to fix it... but why bother if it's not causing me issues?

Anyone with this issue is free to get Apple to replace it, but to me, if it's not affecting performance, it's a waste of time & effort. I've got more important things to do.

domlee2010 wrote:

So, this is a picture taken with the off-center lens, or a picture of the off-center lens?

I said: "a picture taken with one of these 'off-center' lens"

In other words, use that camera to take a picture, then post the picture you've taken. Not a picture of the iPhone.

Its a cosmetic issue. what don't you understand. Why are you in such a denial. Guess what, the product doesn't conform to its advertised description, the phones with an unexpected "cresent" appears to be on non conformance. The phone deviated from its original state, causing dissatisfaction to discerned customers. some people are not happy about it and made a post to express their concern. If you don't understand this, please stay out of the product business because you are not listening to customer's concern! (Apple is And that's why it remains a "premium" brand) what is it so hard for a 41 year old self proclaimed experienced industry person to understand customers' desire. Whatever company you own or work for should be concerned

domlee2010 wrote:

Its a cosmetic issue. what don't you understand. Why are you in such a denial. Guess what, the product doesn't conform to its advertised description, the phones with an unexpected "cresent" appears to be on non conformance. The phone deviated from its original state, causing dissatisfaction to discerned customers. some people are not happy about it and made a post to express their concern. If you don't understand this, please stay out of the product business because you are not listening to customer's concern! (Apple is And that's why it remains a "premium" brand) what is it so hard for a 41 year old self proclaimed experienced industry person to understand customers' desire. Whatever company you own or work for should be concerned

Sorry, but I agree with him in the sense that if the lens movement in no way effects the quality of pictures, it's not really an issue. Not one person who has posted the crescent shape has taken him up on posting a picture taken with that lens in it's moved state. What that says is no one can demonstrate the movement in any way makes picture taking an issue. I can understand if it's a mind thing and people want and expect Apple to replace the phone anyway, but can you demonstrate any negative impact from the lens moving a little bit? Can you?

ccosmetic. cosmetic. cosmetic . No complaint about the function. What is there to prove? what is it so hard to understand?

TJBUSMC1973 wrote:

jdrewrd wrote:

The shifted spacer has nothing to do with opinion. It is a fact that is has shifted. It is a fact that it's not supposed to. It is a fact that something that is not as it should be or is designed to be qualifies as a defect, whether functional or aesthetic.

Also, take into account the fact that these shift are getting worse over time. Many people have mentioned this, but you seem not to hear. This means what may well be aesthetic, turns out to be a functional problem at a later time. Would you like to simply wait and find out, or are potentially grainy, darkened images aesthetic problems too?

On that note, see the post by tsanga (Re: FaceTime camera appears off-center) where he clearly understands how an aberration like this would manifest itself in pictures. You're not necessarily going to know it's effecting your pictures without some method of direct comparison, especially when your phone is new to you and you have no mental basis to compare it to.

Just because it's shifted doesn't mean that A) the image will be distorted or B) it will continue to shift over time.

And there is often a degree of tolerance allowed for many components. In many, many cases, there is shifting allowed. I'm not even going to bother listing how many devices I've worked on that allow such tolerances. Additionally, camera lens can shift without distorting an image. Which is why I'd been asking to see a picture taken with an 'affected' device.

And the evidence would be a shadowing effect for example. I've worked with photography for many years. Believe me, I can tell from a picture if there's a significant issue with a lens or lens assembly.

Nothing you just wrote refutes anything I said. And nobody who knows anything about lenses or optics would claim that something encroaching in front of the lens has no effect, as if the light entering the lens just finds its way around. And further, nobody agrees with you that a cosmetic defect should be of no concern - this is YOUR opinion and you need only state it once, not over and over and over and over.

In response to the above - yes - the spacer does continue to move. And since you seem to know what tolerance is in manufacturing, maybe you'd like to enlighten us on just what kind of tolerances are used in manufacturing an iPhone? You show me one spec with a number higher than 0.5mm. By the way, mine is off by 3-4mm.

My second iPhone 6 just did this again. I don't think anyone with a gold or silver 6 has had this issue or a 6 Plus. I'm switching back to Verizon next week though so I will be upgrading to the 6 Plus. I might still get this replaced, but I was curious if the phones that they give us are new? I don't think they are because it came in a different box that I didn't get to keep.

They exchanged mine (two exchanges) with a new phone. They could do it within 30 of receipt date as a "dead on arrival" unit. AAfter the 30 day period you they might have to exchange it with a white box "refurb" unit. Given the good quality of the refurb unit from apple. I will not worry about whether or not u r getting a "refurb" one- heck it may even be better since (I assume) 100% refurb go thru QC

I'm going to weigh in on this one as lightly as possible. I don't think anyone is wrong here and what are we all arguing about, preference and appearance over functionality? So once I started hearing about all this crescent moon stuff I decided to use my fiancé's flashlight on her iPhone 6 and check my FaceTime camera and see if I noticed what's been pictured above. And yes, I appear to have it too. But so does my fiancé, and she has the gold one and I have the space grey model. So I began to get mad, and told myself this phone is way too perfect to have any cosmetic issues. Then I came on here, and I noticed tons of people have it. Then I began inspecting other people's iPhone 6's and noticing many people I knew had it. Then I continued reading and saw that people are swapping it out and its recurring again. I personally think if it is or isn't a design flaw per se until someone said something I completely didn't notice it at all. Now that I see how common it is and how much it has completely no effect on the functionality I really don't care. I've got more important things to worry about honestly and when it comes to my iPhone I'm the type of person that would swap it out if I got a small mark on it. So let's face it, the crescent thing seems to be a normal behavior in the iPhone 6 and it seems less common for it not to happen than for it to happen. If Apple says something about it then I'll go swap it out if not for now I don't really care and no one else should either. You can't change it and you can't fix it unless you switch to another device but we all know why we have iPhones to begin with. I don't blame any of you for being concerned I'm just saying there's nothing we can do about it so let's not fret over it. Besides I have AppleCare so I'm not worried about problems in the future. If your one of those people that don't ever do warranties or get insurance that's a bad choice on a hefty investment. Just saying.

a very fair statement indeed

hi

my iPhone 6 64gb space grey has not had this problem from the 1st day... when i unboxed it the camera looked normal, then after about 3days to a week i just noticed a silvery grey thing next to the camera. I've now read about it and loads of people have the problem. my camera module itself hasn't moved, its still in the centre of the circle, but a grey film has moved. if yours has this moon crescent shape get a really bright light and look to see if the camera has moved, or just a film in front of it.

if non of the gold or silver models have this problem then it mud just be the phones with the black screen border. this REALLY ANNOYS ME APPLE, STOP making stuff in china. there is no reason for making these devices in sweatshops under illegal working conditions in the west. disgusting. soon you'll realise that when you pay someone $1 an hour they don't care about skewing up all your devices. my macbook came with a broken key, my other macbook came and made a weird noise, my iPod touch 4th gen had a broken home button, my iPod 5th gen has a clicky screen at the top left corner. now my £600 iPhone has a manufacturing error like what seems to be ALL OTHER GREY IPHONE 6s. this is not acceptable in the 21st century, make the devices properly, I'm fed up!

im gonna wait a couple of months to see if the fix this before getting a replacement. my "moon crescent" hasn't moved further into the lens yet so I'm hoping it doesn't.

ADDED:

also I've never dropped my iPhone or has it bashed around.

domlee2010 wrote:

Its a cosmetic issue. what don't you understand. Why are you in such a denial. Guess what, the product doesn't conform to its advertised description, the phones with an unexpected "cresent" appears to be on non conformance. The phone deviated from its original state, causing dissatisfaction to discerned customers. some people are not happy about it and made a post to express their concern. If you don't understand this, please stay out of the product business because you are not listening to customer's concern! (Apple is And that's why it remains a "premium" brand) what is it so hard for a 41 year old self proclaimed experienced industry person to understand customers' desire. Whatever company you own or work for should be concerned

Show me where the advertised description of this device, from Apple, states that the FaceTime camera will align perfectly with no deviation in the case.

And you're quite wrong about my age, and not sure why that bears on this conversation.

jdrewrd wrote:

And nobody who knows anything about lenses or optics would claim that something encroaching in front of the lens has no effect, as if the light entering the lens just finds its way around.

And yet, still no post of any picture with an 'affected' device. The lens assembly itself has an external covering. If the supra-external covering opening is not covering the internal lens assembly, and only covers the external part, then there would be no interference.

It's a cosmetic issue. Get Apple to address it based on that. Until you show a functional impairment, then there's no technical problem. And this is a technical assistance forum.

my device is "affected". it should have a black screen but I've got a weird moon shape around my camera. also the area around the lens is for getting as much light as possible, if one side is 50% covered by a defective film thats slipped in front of it, it will probably be slightly making one side of the image darker. the film has slipped 1mm in 2 weeks. who knows, in 2 years it could be covering the lens!!! heres a detailed image of the fault. we probably are all devoted to apple here 🙂, but you cannot say that this is reasonable, its one of the most expensive phones you can buy and it gets a moon around the camera. the camera module itself is fine, just a film around it moves :O

apple needs to stop making everything in china with terrible working conditions, pay for workers, and lets face it.... quality D: I've always thought apple had quality products but you can't regulate how well your products are made very well if they're made the other side of the world.

TJBUSMC1973 do u have an iPhone with this issue? if you bought a Ferrari and one day the speedometer got a crescent moon around it you'd complain, apple has some of the most expensive products to buy, so they NEED to be perfect. otherwise what are you actually paying more for?

heres my camera, I've put the circles in to show the camera, opening hole on the front glass, and dislodged film: