I've just this minute got off the phone with the Apple EMIA Rep who has indeed confirmed what the Senior Technical Specialist told me yesterday, "Its a hardware fault" which was identified from the panic logs by the engineers (or words to that effect).
Unfortunately they can not or will not provide me with any further information, I've asked what the hardware fault was, but they won't tell me, they just tell me that a hardware fault/failure was identified in the panic logs and that's it, oh wait they did say I could take it into an Apple store to be repaired though, so they can't tell me what the fault is, but they can tell me to get it repaired by them.
Surely they must provide further/more information than "Its a hardware fault" for me to be able to make an informed decision as what I do next :
If your car suddenly stopped working and a garage told you it was an fault in the engine, but wouldn't tell you what the fault was, but said they could repair it, would you not yourself want to know what the fault was ?
Would you just pay for them to fix it without knowing what was wrong with it, what was at fault ?
I'm sure you wouldn't, you'd ask the same question's I have :
What hardware fault was identified ? and you'd most likely get an answer.
Unfortunately the Apple EMIA and Senior Technical Specialist can not provide me with an answer
This is either because they don't know what the fault is and are unwilling to ask the engineers themselves
They are not allowed to tell me the End User of the product that the logs were taken from
So why are Apple not providing me with this information, its a fairly simple request,
What Hardware fault did the engineers identify from the Panic Logs ?
I've now emailed Mark Rogers Apples UK Managing Director firstly thanking him for providing me with the EMIA Rep contacts and secondly to ask him why I can not be provided with an answer to this simple question.
