iPad 2 keeps crashing rebooting after ios 8 update

Anyone know what this means,

: Dec 9, 2014 1:34 AM by VinceCharmingBranched to a new discussion.

its at the top of my original post and when I click the link it gives the following:

So it's now Thursday and they've released another iOS8 update and still no word from my EMIA or the US Based Engineers on what the hardware fault is, but did receive the following email response :

Dear Mr Elgey,

Thanks for your email. Unfortunately I have not received an update but will contact you as soon as I have further information.

Just had another call from the Apple EMIA in response to my asking the question again :

The EMIA again told me he'd not had any information as yet from the US Based Engineers and he was reaching out to UK Engineers to try and get me an answer.

He also reminded me of his earlier conversations that he thought it unlikely that they would reply or provide the information, as it was not Apples policy to divulge the inner workings of their devices . . so again another stalling tactic or as I like to call it a load of crock . . .

Google "What are the components of an iPad 2" and you find numerous websites detailing the components of an iPad 2, here's my favourite of the lot a complete tear down of an iPad 2 by ifixit

So how they can say divulging the inner workings of an iPad is a problem when the informations already out there . .

Sort it out Apple ffs stop stalling and lying

Not even bothered to update it, as Apple are adamant its a hardware fault (though they refuse to tell me what it is) plus apparently its an update to resolve Ringtones not being available from what I've read about it . . .nice to see they are working on the really important stuff first . .

Anyway had a response to my query about the iPad 2 hardware information being readily available online, so hows it a secret that they can't divulge ?

They've now said that they should have clarified its the Diagnostic Software/Program/Process they can't divulge . . .

Now this confuses me, because at no point have I asked them to divulge what Diagnostic Software/Program/process they are using to identify the Hardware fault, all I've asked is what was the hardware identified as faulty/failed that there engineers have identified from the crash/panic logs ?

I'm now awaiting the next response, I've suggested that maybe they say that the Storm Front approaching the US be blamed for what they can not divulge the information about what Hardware has failed, sounds more plausible than the sh#T they are presently trying to feed me . . .

Stalling again . . .

Its now Monday, 4 days since my last contact with my Apple EMIA who kindly informed me that he will contact me when/if he hears something back from the Engineers, so I guess on Wednesday I'll be emailing him again to ask if he's heard anything.

This will then lead to him ringing me up again to feed me some more rubbish about still not hearing back from the Engineers or that its a trade secret and they can't tell me what Hardware failed and then I'll debunk his statement and then we'll be back to me having to wait a few more days while he again speaks to the Engineers in the US . . .

Oh the joys of Apple Customer Service and EMIA's . . .

Well you could always contact Customer Support and see what happens, you might be lucky

Well its Friday and after another voice mail message from the EMIA informing me that he was still awaiting a response from the states, I decided to give them till today to see if I got an answer before I emailed again.

Unfortunately no voice mail or email messages so I've emailed them again, I even included a home made Christmas card/photo, after all he's still a human being at the end of the day

EMIA,

firstly

from me my partner and our Cane Corso Blue

Apple EMIA got back to me and gave me the same crap about how the information the Engineers have provided is their final words on the matter.

So Apple refuse to tell me what the hardware fault is and just expect me to go into the Apple store and say here's X amount of money, your engineers know whats wrong with it, but they won't tell me so I'm relying on you to be honest and repair it

What I don't understand is why they refuse to discuss with me what the Hardware fault/failure is, that they are so adamant has not been caused by the iOS8 update, surely if they are so sure that it's not iOS8 that caused the problem, why not just tell me what the fault is.

Also when was the last time you bought a product apart from an Apple product that you couldn't downgrade the operating system on . . they won't let me downgrade to iOS7 why ?

Well low and behold after emailing every possible email address of Higher Ups at Apple I finally got a response on Saturday evening via telephone, this time it was a lady who rang, not my regular EMIA.

She informed me that Apple were now going to tell me what Hardware had failed/was at fault, in my case apparently its a Memory Module, she then informed me that this could be repaired by Apple if I took it into an Apple store, now here's the biggie, I asked how much this would cost :

She informed me it would be at a cost of £299, which I'm sure everyone will agree is a **** of a price to pay to have one part repaired on an iPad 2, well here's the other biggie, they don't actually repair and give you back your iPad 2, they swap it for a refurbished iPad 2, so your in effect buying/paying for another iPad 2, your not just paying for the one part that needs to be repaired.

Another example of Apple making money off the back of customers . . . well I'm afraid to say this isn't over, next step is to ask why they can not just repair one part and why I have to have the whole unit replaced.