My new iPhone 6plus suddenly has no sound

All sound is gone. I've tried everything anyone with a fix?

Posted on Oct 1, 2014 2:24 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 7, 2017 2:11 PM

Same thing happened to me just yesterday. Like when I turn ringer up it'll say headphones like it's still connected. I called support but they took too long to answer. Took about 1hr or 2 for it to work. It works when I make phone calls but can only speak on the speaker phone. But your phone should be fine. :)

112 replies

Nov 26, 2016 1:38 AM in response to marcibro

I had the same problem ! But what I did was

1) I took off the case and cleared any debris from the headphone jack and speaker

2) plugged in my phone and COMPLETELY turned it off

I left it overnight (10 hours)

It works now . But before it said that headphones were plugged in but there was nothing and my Bluetooth was turned off .. I guess it just realized that there's nothing plugged in and so when I turned it back on it worked perfectly :)

Hope this helped/helps

Dec 18, 2016 8:25 PM in response to marcibro

On my iPod touch 5 I had that issue and on my iPhone as well. I had recently dropped my ipod in the water. I left my EarPods in all night and in the morning it was fixed.

It recently happened again but I didn't drop it in water this time. I tried everything even the switch on the side of my iPhone. I tried opening my settings to fix it, but nothing happened. I held down the power button to restart it and everything was working fine again. I hope this is useful for apple users out there.

Apr 5, 2017 5:47 AM in response to marcibro

For me, it was because I was playing music and I called someone to my phone glitched out, volume still worked through head phones and stuff, but not out loud so I turnt up all my volume in settings and on buttons, then Turnt off airplane mode, wifi, Bluetooth, do not disturb and auto lock, then shut down my phone, once I turnt it back on it worked fine.

Apr 16, 2017 9:20 AM in response to marcibro

BRAND NEW iphone 6s plus .

ios 10.3.2



shows the heastet icon when wire is connected and volume bar seems to work but NO sound is coming out from headset .


multiple wires and headset where tested and all have the same result .


in my case this is WHAT WORKED FOR ME -

- with nothing connected in the headphone jack .

hold the lock screen button till the shut down option appears and then proceed with the given option .


- I waited ~ minute and restarted the device .


! Headset audio output is now fully functional !

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My new iPhone 6plus suddenly has no sound

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.