Unable to locate Office 2011 Autorecovery folder in Application support folder

Dear all,

I am in desperate need for your help. I closed an excel file I worked on for hours and am unable to locate it. I know it is in the Office 2011 Autorecovery Folder, since I can see it in shaded when I try to "save as" another excel file which was also recovered and is in this folder.


I've searched answers on this forum and see that you can supposedly find auto-recovered documents using this path

Click Finder > Go > Hold down the Option key and choose Library > Application Support > Microsoft > Office > Office 2011 AutoRecovery.


However, in my situation, I get stuck in the last step: I am not able to see Office 2011 AutoRecovery in the Office folder. Can somebody save me?


Thanks so much,


Lucile

iMac, OS X Mavericks (10.9.5)

Posted on Oct 3, 2014 6:28 AM

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Question marked as Top-ranking reply

Posted on Jan 31, 2015 6:26 PM

I am a novice but I had a version of this problem and found the information at this link incredibly helpful in dealing with how office 2011 AutoRecovery is hidden in the current version of OSX. Hope this helps you.


http://macmanus.nl/2014/09/15/fixed-where-are-my-office-2011-autorecovery-files/


Nowadays, the AutoRecovery-folder is located in an entirely different location on your Mac. The correct path is this :

~/Users/username/Library/Application Support/Microsoft/Office/Office 2011 AutoRecovery

But there is yet another tiny hurdle to get to it : in the current version of OSX, the user’s Library-folder is a hidden folder. So if you want to access it, the easiest way to do so is :

– in the Finder, click on “Go” in the top menu bar

– when the pulldown menu appears, press the ALT-key on your keyboard (a.k.a. OPTION-key) and an extra option named “Library” will appear in the pulldown menu

– while holding the ALT-key, click on “Library” and your personal (hidden) Library-folder will open in the Finder

– there you can navigate to Application Support–>Microsoft–>Office to find the “Office 2011 AutoRecovery”-folder you are looking for

32 replies
Question marked as Top-ranking reply

Jan 31, 2015 6:26 PM in response to Joyus1

I am a novice but I had a version of this problem and found the information at this link incredibly helpful in dealing with how office 2011 AutoRecovery is hidden in the current version of OSX. Hope this helps you.


http://macmanus.nl/2014/09/15/fixed-where-are-my-office-2011-autorecovery-files/


Nowadays, the AutoRecovery-folder is located in an entirely different location on your Mac. The correct path is this :

~/Users/username/Library/Application Support/Microsoft/Office/Office 2011 AutoRecovery

But there is yet another tiny hurdle to get to it : in the current version of OSX, the user’s Library-folder is a hidden folder. So if you want to access it, the easiest way to do so is :

– in the Finder, click on “Go” in the top menu bar

– when the pulldown menu appears, press the ALT-key on your keyboard (a.k.a. OPTION-key) and an extra option named “Library” will appear in the pulldown menu

– while holding the ALT-key, click on “Library” and your personal (hidden) Library-folder will open in the Finder

– there you can navigate to Application Support–>Microsoft–>Office to find the “Office 2011 AutoRecovery”-folder you are looking for

Jun 12, 2015 9:13 AM in response to lulugingembre

I have been on soooo many threads trying to recover my excel file, and this was the one!! THANK YOU SO MUCH!!

I also found that typing:

chflags nohidden ~/Library

into terminal also unhides the library for the username (I was having trouble doing it in finder)

Here's the link:

http://www.wikihow.com/Unhide-the-User-Library-Folder-on-a-Mac


YAY for recovered documents!! Thanks again!

Sep 27, 2016 10:32 AM in response to lulugingembre

I know it's late but this might be very helpful for anyone who installed MacOs Sierra.


~/Library/Preferences/AutoRecovery/FILE(autosaved).xls


I installed Sierra and couldn't run any of Microsofts products and the autosaved file wasn't yet indexed by the OS.


After installing a new version of MS Excel i went into recent and found all the missing files there.


Wrote down the dir for anyone having the same problem.

May 23, 2016 1:55 PM in response to lulugingembre

Here's how I did it, only a slight variation of other processes I read here. I went to the Go menu, clicked that while holding down the option key to bring up the Library menu. From there the path was Library>Application Support> Microsoft>Office >Office 2011 Autorecovery


That wasn't the last step. I found a number of documents, including some titled Autorecovery save of Document2 and so on, some Word files ending with .docx, others blank white with no suffix at all. I could tell they were probably the right ones because of the date, but when I tried to open them I got this error message:


Word can't open the file because the file format does not match the file extension.


So I dragged each one out to the desktop. Those with docx I changed to doc. To those with no suffix I added .doc.


AND I FOUND MY FILE!!!!!


Hope it helps someone!

Jan 21, 2015 10:12 PM in response to mareynoldsaustin

I can get to my buried folder (I turned hidden folders on on my Mac a while back), but there is no "Office 2011 Autorecovery" folder under "Office". The only folder in that path is "User Templates." I checked Word's options and Autorecovery was already checked, so it should have been saving copies for me. I have plenty of files on my machine that I've worked with on off and on. There definitely should be some autosaved files somewhere. The one I am currently missing, I'm heartsick about the loss of time and having to redo. I usually do a pretty good job of Ctrl+S on a regular basis, but in this case, I hadn't thought to do that and Word crashed on me more than an hour into editing this file. Argh!


Maybe it's time to find a new word processor. Word 2011 leaves much to be desired.


I have Yosemite, btw, in case the lack of autorecovery files is specific to my OS version.

Feb 25, 2015 5:13 PM in response to MLnash

The above suggestion works! The previous suggestions that direct you to go to the Library/Application Support/Microsoft/Office/Office 2011 Autorecovery does not work. The autorecovery folder does not "exist" here. MLnash's suggestion works, and it will direct you to the autorecovery folder we are all searching for! Thank you very much, MLnash! 🙂 🙂 🙂

Jun 2, 2015 1:53 AM in response to lulugingembre

Many thanks to you and to the original problem solver.

The solution offered worked fine. But WHY OH WHY DOES APPLE DO THESE THINGS AND CREATE THESE PROBLEMS?

The problem occurred because my computer crashed and when it restarted the default save option in Excel was this auto recovery folder.

So the moral is to check that it hasn't decided to chenge the save folder for you, or you will be tearing your hair out.

Jun 7, 2015 3:01 AM in response to MLnash

THANK YOU SO MUCH!!! My computer crashed, and I couldn't find my files. I restarted/recreated from an old saved version, and then those files disappeared too. Finally I noticed that I was saving to the "auto recovery" file and so my files weren't even saving into documents like they always have. I looked through TONS of threads on how to find the files in the auto recovery mode, and this is the ONLY one that worked at all!!!! THANK YOU SO MUCH!!!

Sep 24, 2015 9:22 PM in response to MLnash

Thank you so much. I did follow your process, but the only files I found were Word Docs. I am looking for PowerPoint. I cut the paragraph I needed and then somehow lost it. Now I can't remember what I had written after hours........I checked to see if I had autosave turned on and I do. Word docs (only three and I must have 10GB of Word Docs), but nothing else. Do you have any other ideas.


Thank you again.

Dec 19, 2015 4:06 PM in response to MLnash

Thank you, thank you, thank you, thank you, thank you. Thank you. I spent three hours last night (the wee ones, as it happens) on the Apple support pages trying to find the location of my auto recovery files--in or out of time machine--with no luck. I finally went to bed furious. I just tried once more and came across your message and EUREKA!!!--there's my missing file! I don't have to rewrite this miserable manuscript. Bless you!

Apr 12, 2016 11:16 PM in response to lulugingembre

Hi Everyone,


I'm trying to locate the auto recovery file for an unsaved word document. I'm on OS X and tried the above mentioned solution : Click Finder > Go > Hold down the Option key and choose Library > Application Support > Microsoft > Office > Office 2011 AutoRecovery.


However, the Microsoft folder doesn't even exist in Application support?! I checked my word settings and it is set up to save documents for AutoRecovery every 10 mins. I've been searching for hours on how to recover the file but can't find anything related to my situation. Hope someone can help 😟


Thanks!

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Unable to locate Office 2011 Autorecovery folder in Application support folder

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