Apple Mobile Device USB drivers

Question

Level 1

6 points

Apple Mobile Device USB drivers

Hi All,

Currently my senior colleague gave me his ipad to update. Before updating, i wanted to back up the ipad. So, i open my itunes and plug in the ipad. However, i am having a problem with itunes and recognition of the ipad.

I tried many different ways

Disappearing Apple Mobile Device USB drivers

How to restart the Apple Mobile Device Service (AMDS) on Windows

iOS: Device not recognized in iTunes for Windows

Apple Mobile Device USB Driver is corrupted or missing

I tried on my Desktop and Laptop (windows 8.1)

Still it is not working.

Any ideas?

Thank you all

Message was edited by: Xsentius

iPad 2

Posted on Oct 6, 2014 5:48 PM

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Answer 1

Skydiver119

Level 9

53,393 points

Oct 6, 2014 6:43 PM in response to Xsentius

It may take some trial and error

Is your iTunes up to date? If not, download the latest version and update it. It's common for iTunes to be backstopped....in other words if your iPad has iOS 8 then iTunes must be updated to a certain level to work.

If it's up to date, another trick with windows 8 computers, go into the control panel (hover in the lower right corner to bring up the charms menu, click on the gear and go to control panel), then programs, add/remove programs. Uninstall iTunes, Apple Mobile Device Service, Apple Application support. Then redownload and reinstall iTUnes and try again.

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Answer 2

Xsentius Author

Level 1

6 points

Oct 6, 2014 6:45 PM in response to Skydiver119

i did the re-installation at least 5 times for both computers.

Yes i have the latest version of the Itunes. Freshly downloaded from apple web site.

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Answer 3

Skydiver119

Level 9

53,393 points

Oct 6, 2014 6:53 PM in response to Xsentius

Ok, then I would try giving the iPad a reset. Hold down the sleep and home for about 20 seconds. When you see the silver apple, let go and let it reboot and try again. I'd also try a different USB port and different USB cable. If the issue isn't software then it may be hardware.

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Answer 4

Xsentius Author

Level 1

6 points

Oct 6, 2014 6:54 PM in response to Skydiver119

If i reset the tablet, what are the changes that i am gonna lose the pictures and etc..?

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Answer 5

Skydiver119

Level 9

53,393 points

Oct 6, 2014 7:13 PM in response to Xsentius

You won't lose anything. It's like 'control/alt/delete' on a PC. just resets and reboots your device.

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Answer 6

Xsentius Author

Level 1

6 points

Oct 6, 2014 7:22 PM in response to Skydiver119

Unfortunately, it didnt help. Do you think, any settings to be made in ipad?

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Answer 7

Xsentius Author

Level 1

6 points

Oct 6, 2014 7:28 PM in response to Skydiver119

What drives me crazy that my both computers are refusing to work.

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Answer 8

Skydiver119

Level 9

53,393 points

Oct 6, 2014 7:37 PM in response to Xsentius

I know. And since the experience is th same with both computers that's what makes me think the issue is with the iPad.

Even if the drivers are futzed on one computer that problem shouldn't replicate on another.

was your partner having issues before you inherited it?

It's not unknown for the connection port to go bad.

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Answer 9

Xsentius Author

Level 1

6 points

Oct 6, 2014 7:44 PM in response to Skydiver119

well, he told me that he bought it and started to use it.

The main reason that i got the pad for back up, becasue the pad needs update however, it dont have enough internal space to do it. So, i need the back this thing up, then update.

*i have many ipad updates before... but this it the first time.

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Answer 10

Skydiver119

Level 9

53,393 points

Oct 6, 2014 8:00 PM in response to Xsentius

So your partner set it up and uses it. Is he giving it to you? In other words, do you need to preserve what's on it? Or are you inheriting it and just want to start over? If he's been syncing it to his computer is it an option for you to borrow/use his computer to back it up?

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Answer 11

Xsentius Author

Level 1

6 points

Oct 6, 2014 8:03 PM in response to Skydiver119

No, he is not giving to me. He is not good at computers, so gave it to me to update the software.

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Answer 12

Xsentius Author

Level 1

6 points

Oct 6, 2014 8:14 PM in response to Skydiver119

see this... this is the driver of the ipad ''A generic driver" , probably mapping issues?

; Installation inf for the Apple USB driver

;

; usbmux64.inf

;

; (c) Copyright 2010 Apple, Inc.

;

;

;

[Version]

Signature="$WINDOWS NT$"

Class=USB

ClassGUID={36fc9e60-c465-11cf-8056-444553540000}

Provider=%AAPL%

DriverVer=07/11/2014,6.0.9999.66

CatalogFile=USBAAPL64.CAT

[ControlFlags]

ExcludeFromSelect = *

[Manufacturer]

%MfgName%=Apple, NTamd64

[Apple.NTamd64]

;

; iPod

;

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1261

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1262

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1263

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1265

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1266

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1267

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1302

%iPod.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1303

;

;

; iOS devices

;

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1290

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1291

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1292

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1293

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1294

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1297

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1299

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_129a

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_129c

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_129d

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_129e

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_129f

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a0

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a1

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a2

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a3

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a4

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a5

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a6

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a7

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a8

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12a9

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12aa

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12ab

%iPhone.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_12ac

;

; iBoot

;

%iBoot.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1280

%iBoot.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1281

%iBoot.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1282

%iBoot.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1283

;

; iDFU

;

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1220

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1221

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1222

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1223

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1224

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1225

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1226

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1227

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1228

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1229

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1230

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1231

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1232

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1233

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1234

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1240

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1241

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1242

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1243

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1245

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1246

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1247

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1248

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1249

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1250

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1700

%iDFU.DeviceDesc%=USBAAPL64.Dev, USB\VID_05ac&PID_1701

[PreCopySection]

HKR,,NoSetupUI,,1

[DestinationDirs]

USBAAPL64.Files.Ext.ntamd64 = 10,System32\Drivers

USBAAPLRC64.Files.Ext.ntamd64 = 10,System32

[USBAAPL64.Dev.ntamd64]

CopyFiles=USBAAPL64.Files.Ext.ntamd64, USBAAPLRC64.Files.Ext.ntamd64

[USBAAPL64.Dev.ntamd64.HW]

AddReg=USBAAPL64.AddReg

[USBAAPL64.Dev.ntamd64.Services]

Addservice = USBAAPL64, 0x00000002, USBAAPL64.AddService.NTamd64

[USBAAPL64.AddService.NTamd64]

DisplayName = %USBAAPL64.SvcDesc%

ServiceType = 1 ; SERVICE_KERNEL_DRIVER

StartType = 3 ; SERVICE_DEMAND_START

ErrorControl = 1 ; SERVICE_ERROR_NORMAL

ServiceBinary = %10%\System32\Drivers\usbaapl64.sys

LoadOrderGroup = Base

[USBAAPL64.Files.Ext.ntamd64]

usbaapl64.sys

[USBAAPLRC64.Files.Ext.ntamd64]

usbaaplrc.dll

[SourceDisksNames.amd64]

1 = %DiskId1%, usbaapl64.tag,,

[USBAAPL64.AddReg]

HKR,,FriendlyName,,%iPhone.DeviceDesc%

[SourceDisksFiles]

usbaapl64.sys = 1,,

usbaaplrc.dll = 1,,

;---------------------------------------------------------------;

[Strings]

AAPL="Apple, Inc."

MfgName="Apple, Inc."

iPhone.DeviceDesc="Apple Mobile Device USB Driver"

iBoot.DeviceDesc="Apple Recovery (iBoot) USB Driver"

iPod.DeviceDesc="Apple iPod USB Driver"

iDFU.DeviceDesc="Apple Recovery (DFU) USB Driver"

USBAAPL64.SvcDesc="Apple Mobile USB Driver"

DiskId1= "Mobile Device Setup Disk"

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Answer 13

Skydiver119

Level 9

53,393 points

Oct 6, 2014 8:19 PM in response to Xsentius

Ok.

The easiest thing would be for you to use his computer to update his iPad. Generally, the iPad is set to sync to one computer at a time, so I'm not sure how many extra steps there would be for you to back his iPad up to your computer (and can't recall if you'd need to know his Apple ID or not) and then go through it all without risking losing his data.

If that's not a possibility, in that cap you showed, if you right click on the apple driver, does it give you the option to restart it?

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Answer 14

Xsentius Author

Level 1

6 points

Oct 6, 2014 8:23 PM in response to Skydiver119

well, i can compltyly remap the drivers. well, i will try to see with his computer,,,,and will bring my laptop to see whats up and compare the available sys files.

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Answer 15

Skydiver119

Level 9

53,393 points

Oct 6, 2014 8:25 PM in response to Xsentius

The mapping issues are a possibility. Usually, uninstalling those three programs and then reinstalling them helps with that. There was a bit of a glitch with Win 8 where iTunes would update the driver, but it only thought it did, really the computer had the old driver. Uninstalling the mobile device service and apple application support removes those drivers, so that when you plug the iPad back in it triggers the install. But you said you've already done that.

My iPad and computer (I have win 8) got caught in that loop where I'd press 'trust' when given the 'do you trust htis computer' but nothing would happen so endless cycle until I uninstalled those programs and then reinstalled itunes.

Rebooting the comptuer can also help clear out any cobwebs, and also for drivers switching to a different USB port (or swapping cables to rule that out as the issue)

I know you've already done most if not all of that. The maddening part is sometimes it's just a matter of fiddling with it until you stumble upon the right combo to make it work.

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