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iPhone 6 black front camera dislocated

I have owned this new iPhone black since the launch date. I have noticed that the front camera is dislocated (used the phone very carefully - with skin and a screen protector since day 1). Camera is fully functional though - however I noticed that the camera is not aligned properly with the screen.


Does any one have or noticed similar problem?

Posted on Oct 7, 2014 8:02 PM

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44 replies

Nov 3, 2014 10:00 AM in response to deepakksr

I have the same issue. I had to get a replacement for my original phone (iPhone 6 4.7 black 64gb) since the first one had some huge hardware problems. The new phone has the shifted front camera. It has shifted more since I got the phone and now appears to be encroaching on the actual lens. It looks like there is a thin spacer between the camera and the front glass and that is what is shifting - not the camera itself.


Knowing something about optics, you are not necessarily going to notice a portion of your pictures being cropped by this effect. Your pictures may instead have degraded quality since less light is less able to enter the camera. Once it really moves over the actual lens, you may start to notice that a portion of the picture or the entire picture seems slightly darkened, but it would have to move a lot. I am not excited about going through the process of returning this phone a second time for this problem. This seems like something Apple had to have known about before launch.

Nov 26, 2014 4:35 PM in response to Simomaletta

Hey guys,


Just a quick update - This same issue on my iPhone 6 finally got to the point where whatever piece of material that was covering the front lens was so noticeable and getting so bad that I finally scheduled a Genius Appointment to have it looked at. I was left with two options: 1) They would normally replace the entire front screen of my iPhone with a machine that they had in the back, which happened to be out of order at the time of my Genius appointment, so, I could wait until that was working again within the next few days/weeks or I could 2) Get the iPhone immediately replaced. I didn't really have much of a choice with the machine being broken so I authorized a replacement for my iPhone 6. The replacement iPhone 6 did come out of a "white box," which many people on this forum think means that the replacement "white box" iPhone is a refurbished iPhone, but I specifically asked the Genius if I would be getting a brand new phone or a refurbished phone as a replacement. He said this white box iPhone 6 is brand new, and he started to say something along the lines of how Apple always replaces broken iPhones with new iPhones that are covered under Apple Care or the one-year manufacturer warranty, and that "white box" iPhone replacements are separated during the manufacturing process to be used specifically for replacement purpose (hence the different box?). My guess is that the reason for this is so that a replacement phone is always available for users who have already bought the iPhone (which is the way it should be, after all).


I'll let you know if this new iPhone exhibits the same issue. God willing, it won't!

Dec 6, 2014 4:32 AM in response to deepakksr

happened to my grey 64gb iPhone 6 also. i used a really bright torch and mini microscope to see the extent of the problem. the camera itself hasn't shifted but the film around it 😟

User uploaded fileUser uploaded file

in this image i drew circles (red for camera and proper position, green for position of misaligned film). i believe the film must just slip abound in there, the camera itself is aligned but the film is NOT 😟. this is VERY ANNOYING and I'm going to wait a couple of months for apple to fix the phones and then get mine replaced.

User uploaded file

Dec 12, 2014 4:19 PM in response to dabong

BGR had the following to say...

The camera shifts slightly to the left, showing a grey crescent shape on the right side of it. Apple does not know what it causing the problem, but the company does replace affected iPhones on the spot, a Reddit user said.

“Apple Store employee here, we don’t know why they shift and if you choose we can replace the display which will replace the front facing camera or just swap the device all together,” Reddit user spykeman1528 wrote. “I usually just offer the full unit swap since customers feel the entire device is defective at that point. I only recommend display repairs if a customers data is not backed up and that poses less of a risk for data loss than obvious full data loss of a whole unit swap if the customer is not backs up.”

Dec 28, 2014 11:40 AM in response to WiseJD

HI all,


Today I brought in for service my second brand new iPhone showing the same problem at the front camera again.

The guy at the Genius Bar told me that the first big batch of iPhone 6 were affected by the problem and he also told me that it's better this time to change only the screen instead of getting a brand new phone as they still may be affected (not the new spare screens I assume..). I was happy to keep my phone with a new screen. Will keep posting what happens..


Simo,

Apple Store Regents St. London, UK

Jun 1, 2015 4:13 AM in response to deepakksr

no, I've seen on a forum a iPhone 6 in white also had the problem , i don't think the colour of the phone will change it. i might take my phone in to check [as i have the same problem as you] but if they are just going to do what they did to you back to me i might not end up going. my home button is also quite loose and ill also complain about that... NOT HAPPY APPLE

iPhone 6 black front camera dislocated

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