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Level 1

11 points

App Store shows updates, opens apps instead, update through search

So I have the badge showing 8 updates. The update tab shows 8 as well. I clicked update and it opened the app instead of updating. I used the search tab and searched for one of the apps needing an update. Here the app shows open. I clicked open and it prompted me for my apple password (shouldn't happen for updates btw) and then updates the app. I go back to the updates tab and it's moved down under updated October 10, 2014 but still shows update. I click update and it opens the app. I went back to the search again and clicked open where it opened the app.

iPhone 5, iOS 7.0.4

Posted on Oct 10, 2014 6:41 PM

56 replies

Oct 13, 2014 10:08 AM in response to voodoochild1979

The concern is that apple apparently is not aware there is a problem.

https://www.apple.com/support/systemstatus/

Edit

Oct 13, 2014 6:48 PM in response to Roi des Rois

I have the same problem. One device, an iPhone is jailbroken, but 2 other iPhones and 2 iPad Mini's aren't. All are running some version of iOS 7.X.X.

I am pretty sure the problem is the apps are being updated and/or optimized for iOS 8 and until one updates to iOS 8 those updates are not available. That's why the person who updated to iOS 8 fixed the problem. Hope this helps!

Paninga

Level 1

4 points

Oct 13, 2014 6:59 PM in response to s0m0teitbe

Plausible, but it doesn't explain being able to update apps after searching and tapping "Update", if the updates are no longer available.

Oct 13, 2014 7:15 PM in response to Roi des Rois

Happening to me too.

iPad 3, iOS 7.0.6.

Workaround:

Look at your list of updates. Search for the app by name in the search filed at the top right.

Find you app in the search results. Tap on it. An overlay appears, it will have an update button.

When you tap that one, it downloads the update.

Oct 14, 2014 4:02 AM in response to s0m0teitbe

Good point. So what Apple is saying is that they are not going to support IOS 7 Now that 8 is out. Everyone should log a ticket.

Oct 14, 2014 4:45 AM in response to Svcorpio_1949

Apple has no control over whether apps support iOS 8 or not. This is exclusively the decision and responsibility of the app developer.

Oct 14, 2014 5:07 AM in response to Alfred DeRose

What is broken is Apple's APP STORE app, which is part of their operating system. They need to fix it. Reread the posts. Apple tweaked something in the APP STORE app for IOS 8 which isn't backward compatible with IOS 7.

Roi des Rois Author

Level 1

11 points

Oct 14, 2014 10:12 AM in response to Roi des Rois

To those discussing the jail-broken devices...

The issue isn't the device being jail-broken or not, although jail-broken devices are not warrantied to work by Apple. The problem is that their App Store is broken for those of us still on ios7(jail-broken & not jail-broken).

For those who mention upgrading is what resolves the issue...

I don't want to upgrade to iOS 8 as of yet since there are still a bunch of bugs that need to be worked out. My iOS version is working fine for me and bug free.

General App Store comment...

Apple seems to have problems with the App Store when they bring out the new OS. Whether it's oversight or they're way to force people on the new OS, I'm not sure. I didn't mind the free U2 album but forcing is wrong. Android doesn't force people to upgrade; it's an option. People want to upgrade to get what's new. Nothing in iOS 8 is of value on an iPhone 5 since I don't have biometrics options.

Opening a case...

I paid for the Apple Care and I'm still under warranty. I've opened a case with Apple. If they can't resolve this issue then, despite having been with Apple since day 1, I'm gone for good. I'll just get a Samsung Phone and tablet that I know works, doesn't cause me pain, performs better and connects to my TV.

Morgan2

Level 1

66 points

Oct 14, 2014 10:07 AM in response to Trik-Trak

Absolutely not true. I have NON-jailbroken device and I'm experiencing the same thing. iPhone 5 iOS 7.0.6

If apple is attempting to force us to iOS8, that is freakin nuts.

rUp3r

Level 1

0 points

Oct 14, 2014 10:08 AM in response to Morgan2

Probably the latest two step verification is messing arround with appleId and AppStore.. I've received an email stating that on the 10th Oct was the release date for that new system verification.

Roi des Rois Author

Level 1

11 points

Oct 14, 2014 10:15 AM in response to rUp3r

This may be true. I did notice today (had some more updates), that when I use the workaround (searching manually and clicking open) that upon the first app, I was prompted to enter my password. This was behavior prior to iOS 7 but iOS 7 introduced updating of apps without the need to enter in the Apple password every time.

Morgan2

Level 1

66 points

Oct 14, 2014 10:15 AM in response to rUp3r

And QA was out to lunch? Or do they just not care about iOS7 anymore...Must be nice to able leave most of your customers behind. Too bad as a web developer I can't force people to stop using IE8/9/10.

rUp3r

Level 1

0 points

Oct 14, 2014 10:24 AM in response to Morgan2

Just to push people to the wanted direction, all the companies do the same.. You can just put a message to download a real browser!

Oct 14, 2014 11:32 AM in response to Roi des Rois

I agree & the reasons given for updating as far as being more secure, blah blah I don't know about you all but I've had an iPhone since the 3G. And my phone has never been hacked or anything else. If you aren't James Bond, Jason Bourne, or employed by the NSA, CIA, or carrying around the Presidents football case with the nuclear launch codes I don't think phone "security" is a major issue!!

And while on the issue of complaining about "forced" upgrades to iOS. The fact you can't downgrade if you don't like the current iOS is complete and utter horse you know what. I understand your sandboxing, safest App Store, whatever but you need to loosen up a bit on the iOS dependencies! Allow downgrading if the device at one time was compatible at a lower version!

wbritt

Level 1

4 points

Oct 14, 2014 2:00 PM in response to s0m0teitbe

This is the same old crap that Apple has done for years. Look how long it took them to get copy/paste in the IOS? I was hoping that once Steve was out of the picture this company would start listening to the users and not have the same old attitude. Which is they will tell you what you want. Most major organization have to test software with the business applications they use before they can allow their users to upgrade.

So, for apple to say the solution is to upgrade is unheard of. I work for a major software manufacturer and we will not support IOS 8 until our next service release. This is if Apple can get rid of the bugs they have in IOS 8. How many updates have they pushed out so far? Also, with the last push, my iPad is showing there are updates available, but when you open App Store there is nothing there.

App Store shows updates, opens apps instead, update through search